Salesforce UX Designer exam prep
Questions and Answers
What are the goals of relationship design? - -1. Engagement—How products,
experiences, and services encourage ongoing engagement with brands.
2. Connection—How products, experiences, and services support individuals,
communities, and brands connecting with each other.
3. Social values—How products, experiences, and services impact all people
(including non-customers and non-users), as well as the planet.
- How is a successful design defined in human centered design? - -Success
is at the intersection of desirability, feasibility, and viability.
- How to strengthen customer relationships - -1. Remember customers are
human!
2. Prioritize in-depth, design-led research
3. Create forums for customers to talk
- How to strengthen Employee relationships - -1. Increase collaboration
across teams and depts
2. Do research and use design tools
3. Create a safe environment for creative risk-taking
- How to strengthen community relationships - -1. Prioritize diversity and
inclusion
2. Introduce friction
3. Value the knowledge of community members, activists and change
makers
- What are the four mindsets of relationship design? - -1. Compassion
2. Courage
3. Intention
4. Reciprocity
- How to adopt the Compassion mindset - -1. Acknowledge the humanity of
customers and users
2. Bring diverse voices to the table and listen to them actively
3. Become aware of unconscious biases and how the affect interactions
- How to adopt the Courage mindset - -1. Speak up when decisions or
options don't align with your values
- Doherty Threshold - -Productivity soars when a computer and user interact
faster than 400ms to ensure neither has to wait for the other
Questions and Answers
What are the goals of relationship design? - -1. Engagement—How products,
experiences, and services encourage ongoing engagement with brands.
2. Connection—How products, experiences, and services support individuals,
communities, and brands connecting with each other.
3. Social values—How products, experiences, and services impact all people
(including non-customers and non-users), as well as the planet.
- How is a successful design defined in human centered design? - -Success
is at the intersection of desirability, feasibility, and viability.
- How to strengthen customer relationships - -1. Remember customers are
human!
2. Prioritize in-depth, design-led research
3. Create forums for customers to talk
- How to strengthen Employee relationships - -1. Increase collaboration
across teams and depts
2. Do research and use design tools
3. Create a safe environment for creative risk-taking
- How to strengthen community relationships - -1. Prioritize diversity and
inclusion
2. Introduce friction
3. Value the knowledge of community members, activists and change
makers
- What are the four mindsets of relationship design? - -1. Compassion
2. Courage
3. Intention
4. Reciprocity
- How to adopt the Compassion mindset - -1. Acknowledge the humanity of
customers and users
2. Bring diverse voices to the table and listen to them actively
3. Become aware of unconscious biases and how the affect interactions
- How to adopt the Courage mindset - -1. Speak up when decisions or
options don't align with your values
- Doherty Threshold - -Productivity soars when a computer and user interact
faster than 400ms to ensure neither has to wait for the other
