JMESI-US009 - Conflict Management
One: Principles
When does constructive conflict occur?
CORRECT ANSWER: When members understand the benefits of disagreement and have
acquired methods to effectively manage conflict
A characteristic of a situation where there is too little conflict is that members of the
unit only do what they are told.
CORRECT ANSWER: True
What area of conflict tends to be most volatile and problematic?
CORRECT ANSWER: Conflict over values
Conflict in organizations can be constructive or disruptive.
CORRECT ANSWER: True
Which of the following guidelines provides an approach to successful intergroup
problem solving?
CORRECT ANSWER: Problems should be stated in terms of specifics
Which is a precondition for intergroup problem solving?
CORRECT ANSWER: Adequate time for a resolution
Which type of conflict originates from disagreements about how tasks are to be
accomplished?
CORRECT ANSWER: Administrative conflict
In which of the stages of conflict does one see the consequences of the resolution or
suppression of the conflict?
CORRECT ANSWER: Aftermath
Which area of conflict is totally subjective in nature, and, therefore, most volatile?
CORRECT ANSWER: Values
Which of the following guidelines may be helpful when you interact with another
person to resolve a conflict?
CORRECT ANSWER: Establish a common goal and stay focused on it
One: Principles
When does constructive conflict occur?
CORRECT ANSWER: When members understand the benefits of disagreement and have
acquired methods to effectively manage conflict
A characteristic of a situation where there is too little conflict is that members of the
unit only do what they are told.
CORRECT ANSWER: True
What area of conflict tends to be most volatile and problematic?
CORRECT ANSWER: Conflict over values
Conflict in organizations can be constructive or disruptive.
CORRECT ANSWER: True
Which of the following guidelines provides an approach to successful intergroup
problem solving?
CORRECT ANSWER: Problems should be stated in terms of specifics
Which is a precondition for intergroup problem solving?
CORRECT ANSWER: Adequate time for a resolution
Which type of conflict originates from disagreements about how tasks are to be
accomplished?
CORRECT ANSWER: Administrative conflict
In which of the stages of conflict does one see the consequences of the resolution or
suppression of the conflict?
CORRECT ANSWER: Aftermath
Which area of conflict is totally subjective in nature, and, therefore, most volatile?
CORRECT ANSWER: Values
Which of the following guidelines may be helpful when you interact with another
person to resolve a conflict?
CORRECT ANSWER: Establish a common goal and stay focused on it
