JMESI-US034 - Human Resources Three:
Cultural Competence
Cultural competent healthcare requires that healthcare organizations:
• Have the capacity to value diversity
True or False: One of the most important things a manager can do to foster cultural competence
is to embrace diversity.
• True
The desired end state on the cultural competency continuum is:
• Cultural proficiency
Understanding different cultures matters in healthcare organizations because:
• It influences the way patients respond to healthcare services
Which is most characteristic of mainstream American culture?
• Preference for direct confrontation
True or False: The Guidelines for Culturally and Linguistically Appropriate Services (CLAS) is
comprised of 10 standards set by the Office of Minority Health in the US Department of Health
and Human Services.
• False
The first step in setting up a diversity management program is to:
• Develop a customized business case for diversity
True or False: Tolerance for ambiguities of language, styles, and behaviors is one of the six
fundamentals of embracing diversity.
• True
As compared with mainstream American culture, patients from Asian countries:
Cultural Competence
Cultural competent healthcare requires that healthcare organizations:
• Have the capacity to value diversity
True or False: One of the most important things a manager can do to foster cultural competence
is to embrace diversity.
• True
The desired end state on the cultural competency continuum is:
• Cultural proficiency
Understanding different cultures matters in healthcare organizations because:
• It influences the way patients respond to healthcare services
Which is most characteristic of mainstream American culture?
• Preference for direct confrontation
True or False: The Guidelines for Culturally and Linguistically Appropriate Services (CLAS) is
comprised of 10 standards set by the Office of Minority Health in the US Department of Health
and Human Services.
• False
The first step in setting up a diversity management program is to:
• Develop a customized business case for diversity
True or False: Tolerance for ambiguities of language, styles, and behaviors is one of the six
fundamentals of embracing diversity.
• True
As compared with mainstream American culture, patients from Asian countries:
