High Reliability Organization (JMESI-
US108)
Select the HRO guiding principle that is evidenced by proactive vigilance for any deviations
from leading practices, and speaking up at any opportunity to improve the safety of the care they
provide, or the environment in which they work. – CORRECT ANSWER: Fostering a culture
of safety
An organization, why, commitment to zero harm or error is considered: – CORRECT
ANSWER: A characterization of a high reliability organization
What percentage of initiatives that require a behavior change fail in the absence of leadership? –
CORRECT ANSWER: 75-80%
Whose strategies are being used to accelerate the MHS progress toward high reliability? –
CORRECT ANSWER: Individual market, the services, and MHS
What two HRO strategies encourage patient participation in their care? – CORRECT
ANSWER: Physician involvement in unit based huddles and improving physician and
patient communication at the bedside
Which HRO guiding principle over time creates a collective mindfulness, which fosters a culture
of safety? – CORRECT ANSWER: Constancy of purpose
When putting the guiding principles into practice, the guiding principles will form the: –
CORRECT ANSWER: Foundation
The HRO strategy where senior leaders go to departments weekly and conduct informal
conversations with staff members about safety issues is known as: – CORRECT ANSWER:
Safety leadership rounds
To help limit the potential for errors within the system, what should be identified when
reviewing an adverse event? – CORRECT ANSWER: Lessons learned
The HRO guiding principle commitment to resilience, is characterized by: – CORRECT
ANSWER: Leaders incorporating appropriate redundancies, or safeguards to mitigate the
effects of system failures
The physician involvement in unit based huddles HRO strategy is held: – CORRECT
ANSWER: Daily
US108)
Select the HRO guiding principle that is evidenced by proactive vigilance for any deviations
from leading practices, and speaking up at any opportunity to improve the safety of the care they
provide, or the environment in which they work. – CORRECT ANSWER: Fostering a culture
of safety
An organization, why, commitment to zero harm or error is considered: – CORRECT
ANSWER: A characterization of a high reliability organization
What percentage of initiatives that require a behavior change fail in the absence of leadership? –
CORRECT ANSWER: 75-80%
Whose strategies are being used to accelerate the MHS progress toward high reliability? –
CORRECT ANSWER: Individual market, the services, and MHS
What two HRO strategies encourage patient participation in their care? – CORRECT
ANSWER: Physician involvement in unit based huddles and improving physician and
patient communication at the bedside
Which HRO guiding principle over time creates a collective mindfulness, which fosters a culture
of safety? – CORRECT ANSWER: Constancy of purpose
When putting the guiding principles into practice, the guiding principles will form the: –
CORRECT ANSWER: Foundation
The HRO strategy where senior leaders go to departments weekly and conduct informal
conversations with staff members about safety issues is known as: – CORRECT ANSWER:
Safety leadership rounds
To help limit the potential for errors within the system, what should be identified when
reviewing an adverse event? – CORRECT ANSWER: Lessons learned
The HRO guiding principle commitment to resilience, is characterized by: – CORRECT
ANSWER: Leaders incorporating appropriate redundancies, or safeguards to mitigate the
effects of system failures
The physician involvement in unit based huddles HRO strategy is held: – CORRECT
ANSWER: Daily
