Dell Tech Certification Exam UPDATED
QUESTIONS AND CORRECT ANSWERS
If the system is not booting into the operating system, how can you check if the hard drive is
detected?
- The HDD indicator light or LED
- From within the Windows (or other) operating system
- Go to BIOS
- Open the Chassis and Check - CORRECT ANSWER✅✅Right answer:
- Go to BIOS
What does Factory Data Reset do on Dell Venue Tablet?
- Will erase all personal data and downloaded applications on the Tablet
- Resets the hardware, personal data and applications are not affected
-Will allow you to restore the Tablet to an earlier date
-Erases only personal data, all downloaded applications will remain intact - CORRECT
ANSWER✅✅Correct answer:
- Will erase all personal data and downloaded applications on the Tablet
State True or False:
Discrete Graphics cards connect to the motherboard of a computer system using a slot,
typically an Accelerated Graphics Port (AGP) or a Peripheral Component Interconnect
Express (PCIe) - CORRECT ANSWER✅✅Statement is:
- True
Why sometimes the values in BIOS cannot be saved and shows as manufacturing mode?
- The systemboard jumper is at CMOS_CLR state
- The systemboard jumper is at SERVICE_MODE state
- The systemboard is faulty
- THe systemboard jumper is at PASSWORD-CLR state - CORRECT
ANSWER✅✅Correct Answer:
,- The systemboard jumper is at SERVICE_MODE state
Choose all that Apply:
Which of the following statements are true about the New PSU BIST?
- During PSU BIST, If PSU LED light will stay ON - PSU is functioning properly
- To restart the PSU BIST : Disconnect the AC power cord for 15 seconds (PSU BIST reset
time), and then plug in the AC power cord
- To start the PSU BIST: Plug in the AC power cord & note the LED light status
- Ensure to disconnect the AC power cord from the PSU, before starting the PSU BIST -
CORRECT ANSWER✅✅Correct Answers:
- To restart the PSU BIST: Disconnect the AC power cord for 15 seconds (PSU BIST reset
time), and then plug in the AC power cord
- To start the PSU BIST: Plug in the AC power cord & note the LED light status
- Ensure to disconnect the AC power cord from the PSU, before starting the PSU BIST
How to initiate RTC reset?
- Connect System to an AC Power => Power ON system => Press F12 for Boot Menu =>
Select Diagnostics
- Unplug AC power => Keep the system in a power off state => Disconnect system battery
=> Press power button for 25 seconds to initiate RTC reset
- Connect System to an AC power => Keep the system in a power off state => Press & hold
the power button for 25 seconds => Release the power button to initiate RTC Reset
- Connect to an AC Power => Keep the System in a power off state => Press & hold the
Windows key for 25 seconds => Release the power button to initiate RTC Reset - CORRECT
ANSWER✅✅Correct Answer:
- Connect System to an AC POwer => Keep the system in a power off state => Press & hold
the power button for 25 seconds => Release the power button to initiate RTC reset
Which Dell diagnostic tool can be used as a troubleshooting tool when the system fails to
boot into the OS?
- PAID
- My Dell
- PC Doctor
, - ePSA - CORRECT ANSWER✅✅Correct Answer:
- ePSA
State True or False:
Depending on your Dell service plan, SupportAssist automates and facilitates your
engagement with Dell Technical Support - CORRECT ANSWER✅✅Correct Answer:
- True
State True or False:
After a System Board replacement, a field technician can input the service tag value only
once - CORRECT ANSWER✅✅Correct Answer:
- True
How should the technicians handle the PCBs while dismantling or repackaging them?
- From the edge / sides
- From the surface
- From the bottom
- By the neck - CORRECT ANSWER✅✅Correct Answer:
- From the edge / sides
Choose all that Apply: Which of the following platform uses both Key and Button Sequence
Trigger? Select the correct responses and click Submit.
- Convertible Platform
- Desktop
- Detachable Platform
- Notebook - CORRECT ANSWER✅✅Correct Answer:
- Convertible Platform
- Detachable Platform
State True or False:
Dell Desktop portfolios include Optiplex, Inspiron, Vostro, Precision, XPS, and All-in-One -
CORRECT ANSWER✅✅Correct Answer:
QUESTIONS AND CORRECT ANSWERS
If the system is not booting into the operating system, how can you check if the hard drive is
detected?
- The HDD indicator light or LED
- From within the Windows (or other) operating system
- Go to BIOS
- Open the Chassis and Check - CORRECT ANSWER✅✅Right answer:
- Go to BIOS
What does Factory Data Reset do on Dell Venue Tablet?
- Will erase all personal data and downloaded applications on the Tablet
- Resets the hardware, personal data and applications are not affected
-Will allow you to restore the Tablet to an earlier date
-Erases only personal data, all downloaded applications will remain intact - CORRECT
ANSWER✅✅Correct answer:
- Will erase all personal data and downloaded applications on the Tablet
State True or False:
Discrete Graphics cards connect to the motherboard of a computer system using a slot,
typically an Accelerated Graphics Port (AGP) or a Peripheral Component Interconnect
Express (PCIe) - CORRECT ANSWER✅✅Statement is:
- True
Why sometimes the values in BIOS cannot be saved and shows as manufacturing mode?
- The systemboard jumper is at CMOS_CLR state
- The systemboard jumper is at SERVICE_MODE state
- The systemboard is faulty
- THe systemboard jumper is at PASSWORD-CLR state - CORRECT
ANSWER✅✅Correct Answer:
,- The systemboard jumper is at SERVICE_MODE state
Choose all that Apply:
Which of the following statements are true about the New PSU BIST?
- During PSU BIST, If PSU LED light will stay ON - PSU is functioning properly
- To restart the PSU BIST : Disconnect the AC power cord for 15 seconds (PSU BIST reset
time), and then plug in the AC power cord
- To start the PSU BIST: Plug in the AC power cord & note the LED light status
- Ensure to disconnect the AC power cord from the PSU, before starting the PSU BIST -
CORRECT ANSWER✅✅Correct Answers:
- To restart the PSU BIST: Disconnect the AC power cord for 15 seconds (PSU BIST reset
time), and then plug in the AC power cord
- To start the PSU BIST: Plug in the AC power cord & note the LED light status
- Ensure to disconnect the AC power cord from the PSU, before starting the PSU BIST
How to initiate RTC reset?
- Connect System to an AC Power => Power ON system => Press F12 for Boot Menu =>
Select Diagnostics
- Unplug AC power => Keep the system in a power off state => Disconnect system battery
=> Press power button for 25 seconds to initiate RTC reset
- Connect System to an AC power => Keep the system in a power off state => Press & hold
the power button for 25 seconds => Release the power button to initiate RTC Reset
- Connect to an AC Power => Keep the System in a power off state => Press & hold the
Windows key for 25 seconds => Release the power button to initiate RTC Reset - CORRECT
ANSWER✅✅Correct Answer:
- Connect System to an AC POwer => Keep the system in a power off state => Press & hold
the power button for 25 seconds => Release the power button to initiate RTC reset
Which Dell diagnostic tool can be used as a troubleshooting tool when the system fails to
boot into the OS?
- PAID
- My Dell
- PC Doctor
, - ePSA - CORRECT ANSWER✅✅Correct Answer:
- ePSA
State True or False:
Depending on your Dell service plan, SupportAssist automates and facilitates your
engagement with Dell Technical Support - CORRECT ANSWER✅✅Correct Answer:
- True
State True or False:
After a System Board replacement, a field technician can input the service tag value only
once - CORRECT ANSWER✅✅Correct Answer:
- True
How should the technicians handle the PCBs while dismantling or repackaging them?
- From the edge / sides
- From the surface
- From the bottom
- By the neck - CORRECT ANSWER✅✅Correct Answer:
- From the edge / sides
Choose all that Apply: Which of the following platform uses both Key and Button Sequence
Trigger? Select the correct responses and click Submit.
- Convertible Platform
- Desktop
- Detachable Platform
- Notebook - CORRECT ANSWER✅✅Correct Answer:
- Convertible Platform
- Detachable Platform
State True or False:
Dell Desktop portfolios include Optiplex, Inspiron, Vostro, Precision, XPS, and All-in-One -
CORRECT ANSWER✅✅Correct Answer:
