Georgia best competencies
adhere to policy (employer expectations) - ANS-The ability to: •follow company rules,
regulations, procedures, and directions especially those related to safety• display good
workplace habits• keep assigned area neat and orderly• maintain equipment to ensure longevity
and efficiency• determine causes of operating errors or equipment issues and decide what to do
about it• take proactive measures to address unsafe practices or behaviors.
attendance and punctuality (employer expectations) - ANS-The ability to: •come to work/school
every day on time• leave and return for meals and breaks on time• notify supervisor/instructor in
advance of planned absences• make up work or assignments punctually• come to work/school
prepared to work.
attitude (personal characteristics) - ANS-The ability to: •demonstrate a positive, optimistic
outlook• take responsibility for actions• use appropriate language• avoid gossip •show
politeness• smile on a regular basis• to be enthusiastic and self-confident• take direction• be
eager and motivated to complete tasks.
critical thinking and problem solving (employer expectations) - ANS-The ability to: •analyze facts
and use a logical approach to form an accurate, objective decision or plan of action• recognize
and clearly define a problem, determine the cause, identify, prioritize, and select alternatives for
a solution, then implement the solution even for difficult or complex issues• evaluate and
monitor progress and revise the plan as needed• the ability to identify resources needed to
solve a problem• generate new ideas• consider the relative costs and benefits of potential
actions to choose the most appropriate one• discover a rule or principle underlying the
relationship between two or more objects and apply it to a new situation or when solving a
problem• "think on one's feet", assess problems, and find well-thought out solutions within a
reasonable time frame• think critically and creatively, share thoughts and opinions• understand
framework for sound ethical decisions.
customer service (employer expectations) - ANS-The ability to: •see the customer's point of
view• handle customer complaints correctly• interact appropriately with customers• sell the
company as well as the product by demonstrating exceptional service• listen attentively and
provide undivided attention• identify and anticipate needs• make customers feel important and
appreciated• convey sincerity• know how to apologize• give more than expected• follow through
on promises• solicit regular feedback and encourage and welcome suggestions• treat internal
customers well• show appreciation• communicate regularly with customers• demonstrate the
power of "yes"• provide helpful, courteous and knowledgeable service.
discipline (personal characteristics) - ANS-The ability to: •follow the chain of command•
demonstrate good character• to be even tempered; behave appropriately• accept unavoidable
adhere to policy (employer expectations) - ANS-The ability to: •follow company rules,
regulations, procedures, and directions especially those related to safety• display good
workplace habits• keep assigned area neat and orderly• maintain equipment to ensure longevity
and efficiency• determine causes of operating errors or equipment issues and decide what to do
about it• take proactive measures to address unsafe practices or behaviors.
attendance and punctuality (employer expectations) - ANS-The ability to: •come to work/school
every day on time• leave and return for meals and breaks on time• notify supervisor/instructor in
advance of planned absences• make up work or assignments punctually• come to work/school
prepared to work.
attitude (personal characteristics) - ANS-The ability to: •demonstrate a positive, optimistic
outlook• take responsibility for actions• use appropriate language• avoid gossip •show
politeness• smile on a regular basis• to be enthusiastic and self-confident• take direction• be
eager and motivated to complete tasks.
critical thinking and problem solving (employer expectations) - ANS-The ability to: •analyze facts
and use a logical approach to form an accurate, objective decision or plan of action• recognize
and clearly define a problem, determine the cause, identify, prioritize, and select alternatives for
a solution, then implement the solution even for difficult or complex issues• evaluate and
monitor progress and revise the plan as needed• the ability to identify resources needed to
solve a problem• generate new ideas• consider the relative costs and benefits of potential
actions to choose the most appropriate one• discover a rule or principle underlying the
relationship between two or more objects and apply it to a new situation or when solving a
problem• "think on one's feet", assess problems, and find well-thought out solutions within a
reasonable time frame• think critically and creatively, share thoughts and opinions• understand
framework for sound ethical decisions.
customer service (employer expectations) - ANS-The ability to: •see the customer's point of
view• handle customer complaints correctly• interact appropriately with customers• sell the
company as well as the product by demonstrating exceptional service• listen attentively and
provide undivided attention• identify and anticipate needs• make customers feel important and
appreciated• convey sincerity• know how to apologize• give more than expected• follow through
on promises• solicit regular feedback and encourage and welcome suggestions• treat internal
customers well• show appreciation• communicate regularly with customers• demonstrate the
power of "yes"• provide helpful, courteous and knowledgeable service.
discipline (personal characteristics) - ANS-The ability to: •follow the chain of command•
demonstrate good character• to be even tempered; behave appropriately• accept unavoidable
