JMESI-US051 - Labor Relations Two:
Applications Post Test
Employees have voiced their displeasure with management regarding "poor working conditions".
As head of management, you decide to conduct an employee satisfaction survey to assess the
degree of satisfaction and/or dissatisfaction. What should be done with the survey data once it
has been tabulated? – CORRECT ANSWER – Compare the data to information from other
organizations that use similar surveys
Mr. Philips has been assigned the task of planning supervisory training sessions for the hospital's
management team. On the agenda are key topics that should be covered during these sessions.
They include motivation, team building, problem solving, and: – CORRECT ANSWER –
Communication and listening skills
Mr. Snow has over 15 years of experience, and has received a promotion to act as the
Department Manager. One of his first mandates is to improve manager-labor relations. Of the
following techniques, which one has been proven to be effective in boosting morale, retaining
employees and improving overall organizational effectiveness? – CORRECT ANSWER –
Management By Wandering Around (MBWA)
Aside from conducting surveys, focus groups, and meetings, what other method has proven
effective in enhancing management-labor relations? – CORRECT ANSWER – Monthly
newsletter to keep employees up-to-date
As head of the management team, you decide to hold a team building session to address
dissatisfaction with working relationships, as well as to deal with any confusion about roles,
goals, and job responsibilities. Who is the best person you should ask to conduct the initial team
building session? – CORRECT ANSWER – External facilitator
During a management training session, you were asked by one of the workshop leaders to
elaborate on the basic management technique called Management By Wandering Around
(MBWA). Which of the following is an element of MBWA? – CORRECT ANSWER – Input
from employees on problems affecting their work unit
One of the purposes of monthly meetings with employees is: – CORRECT ANSWER –
Providing reminders on key job tasks and priorities
Applications Post Test
Employees have voiced their displeasure with management regarding "poor working conditions".
As head of management, you decide to conduct an employee satisfaction survey to assess the
degree of satisfaction and/or dissatisfaction. What should be done with the survey data once it
has been tabulated? – CORRECT ANSWER – Compare the data to information from other
organizations that use similar surveys
Mr. Philips has been assigned the task of planning supervisory training sessions for the hospital's
management team. On the agenda are key topics that should be covered during these sessions.
They include motivation, team building, problem solving, and: – CORRECT ANSWER –
Communication and listening skills
Mr. Snow has over 15 years of experience, and has received a promotion to act as the
Department Manager. One of his first mandates is to improve manager-labor relations. Of the
following techniques, which one has been proven to be effective in boosting morale, retaining
employees and improving overall organizational effectiveness? – CORRECT ANSWER –
Management By Wandering Around (MBWA)
Aside from conducting surveys, focus groups, and meetings, what other method has proven
effective in enhancing management-labor relations? – CORRECT ANSWER – Monthly
newsletter to keep employees up-to-date
As head of the management team, you decide to hold a team building session to address
dissatisfaction with working relationships, as well as to deal with any confusion about roles,
goals, and job responsibilities. Who is the best person you should ask to conduct the initial team
building session? – CORRECT ANSWER – External facilitator
During a management training session, you were asked by one of the workshop leaders to
elaborate on the basic management technique called Management By Wandering Around
(MBWA). Which of the following is an element of MBWA? – CORRECT ANSWER – Input
from employees on problems affecting their work unit
One of the purposes of monthly meetings with employees is: – CORRECT ANSWER –
Providing reminders on key job tasks and priorities
