A+ Guide to IT Technical Support - Chapter
12 Questions And 100% Correct Answers
2025
Active Hours - Correct Answer The range of time during the day when Windows 10 avoids automatic
restarts while applying updates.
administrator account - Correct Answer In Windows, a user account that grants an administrator rights
and privileges to all hardware and software resources, such as the right to add, delete, and change
accounts and to change hardware configurations. Compare with standard account.
answer file - Correct Answer A file of information that Windows requires in order to do an unattended
installation.
batch file - Correct Answer A script text file that has a .bat file extension and contains a series of
Windows commands.
BIOS (basic input/output system) - Correct Answer Firmware that can control much of a computer's
input/output functions, such as communication with the keyboard and the monitor.
boot loader menu - Correct Answer A startup menu in a dual-boot system that gives the user the choice
of which operating system to load, such as Windows 10 or Windows 8. Multiples OSs are installed on a
dual-boot system.
boot priority order - Correct Answer A list of devices stored in firmware on the motherboard that
BIOS/UEFI startup uses in the order listed to search for and load an operating system.
clean install - Correct Answer A process used to overwrite the existing operating system and applications
when installing an OS on a hard drive.
, custom installation - Correct Answer In the Windows setup program, the option used to overwrite the
existing operating system and applications, producing a clean installation of the OS. The main advantage
is that problems with the old OS are not carried forward.
default product key - Correct Answer A product key that can be used to fix a problem created when
Windows 10 setup installs the wrong edition of the OS.
device drivers - Correct Answer A small program stored on the hard drive and installed in Windows that
tells Windows how to communicate with a specific hardware device such as a printer, network, port on
the motherboard, or scanner.
Device Manager - Correct Answer The primary Windows tool (devmgmt.msc) for managing hardware.
digital license - Correct Answer
diskpart - Correct Answer A Windows command to manage hard drives, partitions, and volumes.
DISM (Deployment Image Servicing and Management) - Correct Answer A set of commands to create,
capture, and manage a Windows 10 standard image. The commands can also be used to repair a
corrupted Windows 10 installation.
drive imaging - Correct Answer Making an exact image of a hard drive, including partition information,
boot sectors, operating system installation, and application software, to replicate the hard drive on
another system or recover from a hard drive crash.
driver rollback - Correct Answer To undo a device driver update by returning to the previous version.
dual boot - Correct Answer The ability to boot using either of two different OSs, such as Windows 10 and
Windows 7.
file system - Correct Answer The overall structure that an OS uses to name, store, and organize files on a
disk. Examples of file systems are NTFS and FAT32. Windows is always installed on a volume that uses the
NTFS file system.
12 Questions And 100% Correct Answers
2025
Active Hours - Correct Answer The range of time during the day when Windows 10 avoids automatic
restarts while applying updates.
administrator account - Correct Answer In Windows, a user account that grants an administrator rights
and privileges to all hardware and software resources, such as the right to add, delete, and change
accounts and to change hardware configurations. Compare with standard account.
answer file - Correct Answer A file of information that Windows requires in order to do an unattended
installation.
batch file - Correct Answer A script text file that has a .bat file extension and contains a series of
Windows commands.
BIOS (basic input/output system) - Correct Answer Firmware that can control much of a computer's
input/output functions, such as communication with the keyboard and the monitor.
boot loader menu - Correct Answer A startup menu in a dual-boot system that gives the user the choice
of which operating system to load, such as Windows 10 or Windows 8. Multiples OSs are installed on a
dual-boot system.
boot priority order - Correct Answer A list of devices stored in firmware on the motherboard that
BIOS/UEFI startup uses in the order listed to search for and load an operating system.
clean install - Correct Answer A process used to overwrite the existing operating system and applications
when installing an OS on a hard drive.
, custom installation - Correct Answer In the Windows setup program, the option used to overwrite the
existing operating system and applications, producing a clean installation of the OS. The main advantage
is that problems with the old OS are not carried forward.
default product key - Correct Answer A product key that can be used to fix a problem created when
Windows 10 setup installs the wrong edition of the OS.
device drivers - Correct Answer A small program stored on the hard drive and installed in Windows that
tells Windows how to communicate with a specific hardware device such as a printer, network, port on
the motherboard, or scanner.
Device Manager - Correct Answer The primary Windows tool (devmgmt.msc) for managing hardware.
digital license - Correct Answer
diskpart - Correct Answer A Windows command to manage hard drives, partitions, and volumes.
DISM (Deployment Image Servicing and Management) - Correct Answer A set of commands to create,
capture, and manage a Windows 10 standard image. The commands can also be used to repair a
corrupted Windows 10 installation.
drive imaging - Correct Answer Making an exact image of a hard drive, including partition information,
boot sectors, operating system installation, and application software, to replicate the hard drive on
another system or recover from a hard drive crash.
driver rollback - Correct Answer To undo a device driver update by returning to the previous version.
dual boot - Correct Answer The ability to boot using either of two different OSs, such as Windows 10 and
Windows 7.
file system - Correct Answer The overall structure that an OS uses to name, store, and organize files on a
disk. Examples of file systems are NTFS and FAT32. Windows is always installed on a volume that uses the
NTFS file system.
