WGU - D072 QUESTIONS AND ANSWERS
Define ethics. - Answers :Principles that serve as a compass about how to behave
Provide an example for each of the following:
legal-ethical
legal-unethical
illegal-ethical conflicts - Answers :legal-ethical: by law in most states it is illegal to take
part in recreational marijuana use; and a judge that is trying a case about marijuana
possession agrees with the law and does not think its okay to consume marijuana for
recreational use.
legal-unethical: cheating on your boyfriend/girlfriend is legal but most people find it
unethical.
illegal-ethical: speeding is illegal but in some cases of an emergency some people
might find it ethical.
Define legal. - Answers :An act that is allowed or is in conformity with the law of the land
Define values. - Answers :Stable life goals that people have that reflect what is most
important to them
Define morals. - Answers :Rules people develop as a result of cultural norms and
values and are, traditionally passed down through generations and characterize a
cultural group
Define organizational ethics. - Answers :Rules, principles, and standards for deciding
what is morally right or wrong when doing business
List the four main levels of ethical issues and provide an example of each. - Answers
:Societal Issues: an organization holds a fundraiser to help feed the homeless.
Stakeholder Issues: A company insists on treating suppliers with respect and refuses to
push them to the lowest pricing possible.
Internal Policy Issues: Fairness in management, pay, and employee participation.
Personal Policy Issues: Gossiping at work or taking credit for another's work.
How does a company's ethical behavior impact organizational outcomes? - Answers
:Trustworthy companies are better at attracting and keeping customers, keeping
talented employees, and capitol.
How does a company's unethical behavior impact organizational outcomes? - Answers
:They suffer from dwindling customer bases, employee turnover, and investor mistrust.
,Define corporate social responsibility (CSR). - Answers :Philosophy in which a company
voluntarily engages in actions that benefit society, be it economically, socially, politically,
or environmentally
How is a company's CSR approach shaped? - Answers :By seeing that their community
is lacking something that they can provide, earning more profit and reputation
Who is considered a company stakeholder? - Answers :Unions
employees
consumer
investors
suppliers
local and national governments
communities.
What is the aim of CSR? - Answers :To increase profits and trust in the long-term while
promoting positive community relations
What is the purpose of the World Trade Organization (WTO)? - Answers :improve the
stability and predictability of global trade.
What is a code of ethics? - Answers :Guide that publicly sets out an organization's key
values and ethical obligations
What is included in a company's code of ethics? - Answers :details of how the company
plans to implement its values and vision, as well as guidance for the staff on ethical
standards and ways to achieve them. Having such a policy hopefully leads to greater
ethical awareness, consistency in application, and avoidance of ethical disasters.
Define the term greenwashing. - Answers :When organizations carry about CSR
missions in an inauthentic way, using them to increase publicity rather than to spur real
change
Define the term internal transparency - Answers :Degree to which an organization
operates with openness, communication, and accountability
What steps can organizations take to encourage transparent practices? - Answers
:operating in such a way that it is easy for others to see the actions are performed.
Why was Sarbanes-Oxley Act (SOX) passed? - Answers :in response to several highly
publicized corporate fraud cases
Who is considered a whistleblower? - Answers :those who tell the public or the
authorities about alleged misconduct in a government department, private company, or
organization.
, What is the role of the marketing department? What functions does the marketing
department provide? - Answers :promotes your business and drives sales of its
products or services. It provides the necessary research to identify your target
customers and other audiences.
What is the role of the human resources (HR) department? What functions does the HR
department provide? - Answers :handle employee relations and training. is responsible
for recruiting, screening, interviewing and placing workers.
What functions does the research and development department provide? - Answers
:plays an integral role in the life cycle of a product.
What are the duties of the accounting and finance department? - Answers :handles
accounts payable, accounts receivable, and payroll. handles profit and loss statements,
budget reports, and reports to investor and other stakeholders.
What is the role of the Information technology (IT) department? What functions does the
IT department provide? - Answers :oversees the installation and maintenance of
computer network systems within a company. Its primary function is to ensure that the
network runs smoothly
Define process management. - Answers :The management initiative to design work
processes so that they align with the organization's strategic goals
Define relationship management. - Answers :involves strategies that govern how an
organization maintains relationships with an audience.
Why is understanding the difference between process and relationship management
important? - Answers :Understanding the differences between process and relationship
management are key in evaluating operative departmental functions as well as the
people involved.
What job titles are typically held by employees in a top management role? - Answers
:President
CEO
Executive
Vice President
What job titles are typically held by employees in a middle management role? - Answers
:Plant Manager
Division Managers
Department
Manager
What does an individual contributor use to contribute to a team? - Answers :their
personal skills
Define ethics. - Answers :Principles that serve as a compass about how to behave
Provide an example for each of the following:
legal-ethical
legal-unethical
illegal-ethical conflicts - Answers :legal-ethical: by law in most states it is illegal to take
part in recreational marijuana use; and a judge that is trying a case about marijuana
possession agrees with the law and does not think its okay to consume marijuana for
recreational use.
legal-unethical: cheating on your boyfriend/girlfriend is legal but most people find it
unethical.
illegal-ethical: speeding is illegal but in some cases of an emergency some people
might find it ethical.
Define legal. - Answers :An act that is allowed or is in conformity with the law of the land
Define values. - Answers :Stable life goals that people have that reflect what is most
important to them
Define morals. - Answers :Rules people develop as a result of cultural norms and
values and are, traditionally passed down through generations and characterize a
cultural group
Define organizational ethics. - Answers :Rules, principles, and standards for deciding
what is morally right or wrong when doing business
List the four main levels of ethical issues and provide an example of each. - Answers
:Societal Issues: an organization holds a fundraiser to help feed the homeless.
Stakeholder Issues: A company insists on treating suppliers with respect and refuses to
push them to the lowest pricing possible.
Internal Policy Issues: Fairness in management, pay, and employee participation.
Personal Policy Issues: Gossiping at work or taking credit for another's work.
How does a company's ethical behavior impact organizational outcomes? - Answers
:Trustworthy companies are better at attracting and keeping customers, keeping
talented employees, and capitol.
How does a company's unethical behavior impact organizational outcomes? - Answers
:They suffer from dwindling customer bases, employee turnover, and investor mistrust.
,Define corporate social responsibility (CSR). - Answers :Philosophy in which a company
voluntarily engages in actions that benefit society, be it economically, socially, politically,
or environmentally
How is a company's CSR approach shaped? - Answers :By seeing that their community
is lacking something that they can provide, earning more profit and reputation
Who is considered a company stakeholder? - Answers :Unions
employees
consumer
investors
suppliers
local and national governments
communities.
What is the aim of CSR? - Answers :To increase profits and trust in the long-term while
promoting positive community relations
What is the purpose of the World Trade Organization (WTO)? - Answers :improve the
stability and predictability of global trade.
What is a code of ethics? - Answers :Guide that publicly sets out an organization's key
values and ethical obligations
What is included in a company's code of ethics? - Answers :details of how the company
plans to implement its values and vision, as well as guidance for the staff on ethical
standards and ways to achieve them. Having such a policy hopefully leads to greater
ethical awareness, consistency in application, and avoidance of ethical disasters.
Define the term greenwashing. - Answers :When organizations carry about CSR
missions in an inauthentic way, using them to increase publicity rather than to spur real
change
Define the term internal transparency - Answers :Degree to which an organization
operates with openness, communication, and accountability
What steps can organizations take to encourage transparent practices? - Answers
:operating in such a way that it is easy for others to see the actions are performed.
Why was Sarbanes-Oxley Act (SOX) passed? - Answers :in response to several highly
publicized corporate fraud cases
Who is considered a whistleblower? - Answers :those who tell the public or the
authorities about alleged misconduct in a government department, private company, or
organization.
, What is the role of the marketing department? What functions does the marketing
department provide? - Answers :promotes your business and drives sales of its
products or services. It provides the necessary research to identify your target
customers and other audiences.
What is the role of the human resources (HR) department? What functions does the HR
department provide? - Answers :handle employee relations and training. is responsible
for recruiting, screening, interviewing and placing workers.
What functions does the research and development department provide? - Answers
:plays an integral role in the life cycle of a product.
What are the duties of the accounting and finance department? - Answers :handles
accounts payable, accounts receivable, and payroll. handles profit and loss statements,
budget reports, and reports to investor and other stakeholders.
What is the role of the Information technology (IT) department? What functions does the
IT department provide? - Answers :oversees the installation and maintenance of
computer network systems within a company. Its primary function is to ensure that the
network runs smoothly
Define process management. - Answers :The management initiative to design work
processes so that they align with the organization's strategic goals
Define relationship management. - Answers :involves strategies that govern how an
organization maintains relationships with an audience.
Why is understanding the difference between process and relationship management
important? - Answers :Understanding the differences between process and relationship
management are key in evaluating operative departmental functions as well as the
people involved.
What job titles are typically held by employees in a top management role? - Answers
:President
CEO
Executive
Vice President
What job titles are typically held by employees in a middle management role? - Answers
:Plant Manager
Division Managers
Department
Manager
What does an individual contributor use to contribute to a team? - Answers :their
personal skills
