ASAP PACE Certificate (2025)
comprehensive questions and
verified answers ( detailed &
elaborated) ACTUAL EXAM 2025
TEST!!
Save
Terms in this set (382)
Convergent Relies on reason and logic to find
thinking the one best answer to a question
Divergent Focuses on producing a broad
thinking variety of ideas
the exchange of thoughts, feelings,
interpersonal
and beliefs between two or more
communication
people
, Share and collect business data.
Express our ideas and opinions and
understand those of others.
Give and receive emotional
Why do we support.
communicate Make decisions and solve
interpersonally? problems.
Influence the attitudes and
behaviors of others.
Establish and maintain relationships.
Collaborate and achieve goals.
verbal and nonverbal.
Email, phone, memos, IM, social
Types of
media, face to face.
communication
One on one and one to many.
, 1. Casual
2. Critical
3. Crucial
casual communication: low intensity
and casual. "Did you see the show
last night?"
Critical communication: a higher
level of importance, having a
phone call with a project owner
Levels of about a status update.
Communication
Crucial communication: opposing
opinions, high stakes strong
emotions, EX: Performance reviews.
Job offer scenario. Negotiations.
Effective communicators adjust
their communication based on the
level of intensity and where they
are on the communication scale.
You have to adapt as the convo
ebbs and flows.
, Crucial Opposing opinions, high stakes,
Communication strong emotions
Components
Sender > Message > Receiver
Sender sends and receiver
receives.
Communication Sender encodes the message and
Cycle sends it.
Receiver decodes the message and
interprets it.
The receiver responds and
becomes the sender.
Main 3 1. Word Choice
Components of 2. Tone of Voice
Communication 3. Body Language
comprehensive questions and
verified answers ( detailed &
elaborated) ACTUAL EXAM 2025
TEST!!
Save
Terms in this set (382)
Convergent Relies on reason and logic to find
thinking the one best answer to a question
Divergent Focuses on producing a broad
thinking variety of ideas
the exchange of thoughts, feelings,
interpersonal
and beliefs between two or more
communication
people
, Share and collect business data.
Express our ideas and opinions and
understand those of others.
Give and receive emotional
Why do we support.
communicate Make decisions and solve
interpersonally? problems.
Influence the attitudes and
behaviors of others.
Establish and maintain relationships.
Collaborate and achieve goals.
verbal and nonverbal.
Email, phone, memos, IM, social
Types of
media, face to face.
communication
One on one and one to many.
, 1. Casual
2. Critical
3. Crucial
casual communication: low intensity
and casual. "Did you see the show
last night?"
Critical communication: a higher
level of importance, having a
phone call with a project owner
Levels of about a status update.
Communication
Crucial communication: opposing
opinions, high stakes strong
emotions, EX: Performance reviews.
Job offer scenario. Negotiations.
Effective communicators adjust
their communication based on the
level of intensity and where they
are on the communication scale.
You have to adapt as the convo
ebbs and flows.
, Crucial Opposing opinions, high stakes,
Communication strong emotions
Components
Sender > Message > Receiver
Sender sends and receiver
receives.
Communication Sender encodes the message and
Cycle sends it.
Receiver decodes the message and
interprets it.
The receiver responds and
becomes the sender.
Main 3 1. Word Choice
Components of 2. Tone of Voice
Communication 3. Body Language
