BUSMHR 3200 FINAL EXAM ORGANIZATIONAL CHANGE QUESTIONS AND ANSWERS

BUSMHR 3200 FINAL EXAM:
ORGANIZATIONAL CHANGE
QUESTIONS AND ANSWERS



External forces for change - Correct Answers --Demographics
-Technology changes
-Customer and market changes
-Social changes/pressures
-Political changes/ pressures

Internal forces for change - Correct Answers --Aspiration-performance discrepancies
-Value changes of organizational members
-Changing needs, desires, preferences
-Organizational "life cycle" forces

3 elements required for change - Correct Answers --A strong dissatisfaction for a
successful future
-A compelling vision for a successful future
-A process to help make change happen

Lewin's Model of Change - Correct Answers --Unfreezing
-Changing
-Refreezing

Kotter's Change Model - Correct Answers --Establish a sense of urgency
-Develop the guiding coalition
-Develop a compelling vision and strategy
-Communicate the vision widely and get buy-in and commitment
-Empower people to take broad-based action
-Generate and recognize short-term wins
-Consolidate gains and keep moving
-Make change stick by anchoring it to corporate culture

Change - Correct Answers -Event that is observable, situational, and external to
oneself. Change sets into motion the transition process

Transition - Correct Answers -A psychological event, it is a three-phase process that
individuals go through over time to come to terms with the external changes