BUSMHR 3200 EXAM 1 QUESTIONS AND
ANSWERS
Organizational Behavior - Correct Answers -interdisciplinary field dedicated to
understanding & managing people at work
Contingency Approach - Correct Answers -using OB concepts & tools as situationally
appropriate, over come common sense
Hard Skills - Correct Answers -technical expertise & knowledge to do a task or function
Ex: accounting, finance, operations
Preferred Provider Organization - Correct Answers -health care plan that contracts with
health care professionals to provide services at a reduced fee
Flexible Spending Account - Correct Answers -employees set aside a portion of pretax
earnings to pay for eligible expenses
Employee Wellness - Correct Answers -set of communications, activities, and facilities
designed to change health-related behaviors that reduce health risks
Disability Insurance - Correct Answers -short and long term plans of insurance that pays
a % of disabled employees salary as benefits
Soft Skills - Correct Answers -human interactions, interpersonal skills & personal
attributes
Ex: critical thinking, problem solving, decision making
Personal Attributes - Correct Answers -build good will & trust, demonstrate integrity
Interpersonal Skills - Correct Answers -foster respectful relationships
Human Capital - Correct Answers -productive potential of individuals knowledge, skills,
& experiences
Ex: education, experience, abilities
, Social Capital - Correct Answers -productive potential resulting from relationships,
goodwill, trust
Ex: social & family relationships, status, social elements
Ethics - Correct Answers -behavior, right vs wrong
UNETHICAL NOT ILLEGAL
Ethical Dilemma - Correct Answers -no ethical solution
Problem - Correct Answers -gap between an actual & desired situation
Problem Solving - Correct Answers -closing gaps
Three-Stop Problem Solving Approach - Correct Answers -1.) Define problem
2.) Identify OB concepts to solve problem
3.) Make recommendations & take action
Understanding & Applying OB - Correct Answers -cycle: inputs -> processes ->
outcomes
Motivation - Correct Answers -psychological process underlie the direction, intensity,
and persistence of behavior or thought
Extrinsic Motivation - Correct Answers -people motivated by external awards
Ex: recognition, money, promotion, grades
Intrinsic Motivation - Correct Answers -people motivated by positive internal feelings
Ex: sense of achievement, curiosity, interest, pride
Why Motivation is Important - Correct Answers -causes employees to:
-join the organization
-stay with organization
-be engaged at work
-perform OCB's
-help others
Content Theories - Correct Answers -motivational theories focusing on identifying
internal factors
McGregors X & Y Theory - Correct Answers -Theory X: pessimistic view of employees,
employees don't like work
Theory Y: positive set of assumptions about employees, they are self-engaged and
committed to work
Maslow's Need Hierarchy Theory - Correct Answers -motivation by 5 basic needs:
psychological, safety, love, esteem, & self- actualization
ANSWERS
Organizational Behavior - Correct Answers -interdisciplinary field dedicated to
understanding & managing people at work
Contingency Approach - Correct Answers -using OB concepts & tools as situationally
appropriate, over come common sense
Hard Skills - Correct Answers -technical expertise & knowledge to do a task or function
Ex: accounting, finance, operations
Preferred Provider Organization - Correct Answers -health care plan that contracts with
health care professionals to provide services at a reduced fee
Flexible Spending Account - Correct Answers -employees set aside a portion of pretax
earnings to pay for eligible expenses
Employee Wellness - Correct Answers -set of communications, activities, and facilities
designed to change health-related behaviors that reduce health risks
Disability Insurance - Correct Answers -short and long term plans of insurance that pays
a % of disabled employees salary as benefits
Soft Skills - Correct Answers -human interactions, interpersonal skills & personal
attributes
Ex: critical thinking, problem solving, decision making
Personal Attributes - Correct Answers -build good will & trust, demonstrate integrity
Interpersonal Skills - Correct Answers -foster respectful relationships
Human Capital - Correct Answers -productive potential of individuals knowledge, skills,
& experiences
Ex: education, experience, abilities
, Social Capital - Correct Answers -productive potential resulting from relationships,
goodwill, trust
Ex: social & family relationships, status, social elements
Ethics - Correct Answers -behavior, right vs wrong
UNETHICAL NOT ILLEGAL
Ethical Dilemma - Correct Answers -no ethical solution
Problem - Correct Answers -gap between an actual & desired situation
Problem Solving - Correct Answers -closing gaps
Three-Stop Problem Solving Approach - Correct Answers -1.) Define problem
2.) Identify OB concepts to solve problem
3.) Make recommendations & take action
Understanding & Applying OB - Correct Answers -cycle: inputs -> processes ->
outcomes
Motivation - Correct Answers -psychological process underlie the direction, intensity,
and persistence of behavior or thought
Extrinsic Motivation - Correct Answers -people motivated by external awards
Ex: recognition, money, promotion, grades
Intrinsic Motivation - Correct Answers -people motivated by positive internal feelings
Ex: sense of achievement, curiosity, interest, pride
Why Motivation is Important - Correct Answers -causes employees to:
-join the organization
-stay with organization
-be engaged at work
-perform OCB's
-help others
Content Theories - Correct Answers -motivational theories focusing on identifying
internal factors
McGregors X & Y Theory - Correct Answers -Theory X: pessimistic view of employees,
employees don't like work
Theory Y: positive set of assumptions about employees, they are self-engaged and
committed to work
Maslow's Need Hierarchy Theory - Correct Answers -motivation by 5 basic needs:
psychological, safety, love, esteem, & self- actualization
