BUSMHR 3100 EXAM 1 WITH CORRECT
ANSWERS
What is organizational behavior? - Correct Answers -the study of the actions and
attitutides that people exhibit in organizations
Goal of Organizational Behavior - Correct Answers -understand, explain, predict, and
influence behavior to improve performance
What is human resource management? - Correct Answers -The study of the policies,
practices, and systems that influence employees' behavior, attitudes, and performance
Economist perspective of employees: - Correct Answers -Employees= expense
HRM pespective of employees: - Correct Answers -Employees= value
Goal of HRM - Correct Answers -to understand how to effectively maximize the value of
the employee
Justice Theory - Correct Answers -The extent to which people perceive they are treated
fairly at work influences their behaviors and attitudes
Distributive Justice - Correct Answers -the perceived fairness of how resources and
rewards are distributed
procedural justice - Correct Answers -the perceived fairness of the process and
procedures used to make allocation decisions
Interactional Justice - Correct Answers -quality of the interpersonal treatment people
receive when procedures are implemented
What is management? - Correct Answers -process of working with and through others
to achieve organizational objectives efficiently and ethically
How many people have had bad bosses? - Correct Answers -75% subordinates rate
their boss as failures
50% bosses rate their subordinate managers as failures
, 30-70% of sernior managers fail and disappear within 18 months
Soft skills - Correct Answers -Personality traits, social graces, communication,
language, personal habits, interpersonal skills, managing people, leadership, etc. that
characterize relationships with other people
Contingency Perspective - Correct Answers -"situational approach" - suggests that
appropriate managerial behavior in a given situation depends on, or is contingent on,
unique elements in a given situation
Economic objective of organizations - Correct Answers -produce product (cost, profit,
efficiency)
Human relations objective of organization - Correct Answers -creating/ distributing
satisfaction (labor turnover, tenure, sickness, accident rate, wages and employee
attitudes)
Human Relations Movement - Correct Answers -Consideration of the people
-more attention was paid to the "human factor"
Hawthorne Studies - Correct Answers -A series of studies during the 1920s and 1930s
that provided new insights into individual and group behavior
Illumination Experiment - Correct Answers -Illumination studies were designed to test
the effects of lighting on worker productivity (should it be lighter or darker in the work
place). As the lighting increased productivity increased, as lighting decreased
productivity also increased which was very surprising.
-Illumination did not have any effect on productivity
Relay Assembly Test Room Studies - Correct Answers -Studied the effect of changes in
job conditions:
- Productivity increased as a response to attention, working as a group
Mass Interviewing Programme - Correct Answers -Allowed people to talk freely about
matters
Bank Wiring Observation Room Experiment - Correct Answers -"Social organization of
people at work": a man at work is motivated by more than the satisfaction of economic
needs
McGregor's Theory - Correct Answers -Theory X - the assumption that employees
dislike work, are lazy, avoid responsibility, and must be coerced to perform.
Theory Y - the assumption that employees are creative, enjoy work, seek responsibility,
and can exercise self-direction.
ANSWERS
What is organizational behavior? - Correct Answers -the study of the actions and
attitutides that people exhibit in organizations
Goal of Organizational Behavior - Correct Answers -understand, explain, predict, and
influence behavior to improve performance
What is human resource management? - Correct Answers -The study of the policies,
practices, and systems that influence employees' behavior, attitudes, and performance
Economist perspective of employees: - Correct Answers -Employees= expense
HRM pespective of employees: - Correct Answers -Employees= value
Goal of HRM - Correct Answers -to understand how to effectively maximize the value of
the employee
Justice Theory - Correct Answers -The extent to which people perceive they are treated
fairly at work influences their behaviors and attitudes
Distributive Justice - Correct Answers -the perceived fairness of how resources and
rewards are distributed
procedural justice - Correct Answers -the perceived fairness of the process and
procedures used to make allocation decisions
Interactional Justice - Correct Answers -quality of the interpersonal treatment people
receive when procedures are implemented
What is management? - Correct Answers -process of working with and through others
to achieve organizational objectives efficiently and ethically
How many people have had bad bosses? - Correct Answers -75% subordinates rate
their boss as failures
50% bosses rate their subordinate managers as failures
, 30-70% of sernior managers fail and disappear within 18 months
Soft skills - Correct Answers -Personality traits, social graces, communication,
language, personal habits, interpersonal skills, managing people, leadership, etc. that
characterize relationships with other people
Contingency Perspective - Correct Answers -"situational approach" - suggests that
appropriate managerial behavior in a given situation depends on, or is contingent on,
unique elements in a given situation
Economic objective of organizations - Correct Answers -produce product (cost, profit,
efficiency)
Human relations objective of organization - Correct Answers -creating/ distributing
satisfaction (labor turnover, tenure, sickness, accident rate, wages and employee
attitudes)
Human Relations Movement - Correct Answers -Consideration of the people
-more attention was paid to the "human factor"
Hawthorne Studies - Correct Answers -A series of studies during the 1920s and 1930s
that provided new insights into individual and group behavior
Illumination Experiment - Correct Answers -Illumination studies were designed to test
the effects of lighting on worker productivity (should it be lighter or darker in the work
place). As the lighting increased productivity increased, as lighting decreased
productivity also increased which was very surprising.
-Illumination did not have any effect on productivity
Relay Assembly Test Room Studies - Correct Answers -Studied the effect of changes in
job conditions:
- Productivity increased as a response to attention, working as a group
Mass Interviewing Programme - Correct Answers -Allowed people to talk freely about
matters
Bank Wiring Observation Room Experiment - Correct Answers -"Social organization of
people at work": a man at work is motivated by more than the satisfaction of economic
needs
McGregor's Theory - Correct Answers -Theory X - the assumption that employees
dislike work, are lazy, avoid responsibility, and must be coerced to perform.
Theory Y - the assumption that employees are creative, enjoy work, seek responsibility,
and can exercise self-direction.
