Chapter 24: Preventing Workplace
Violence Test Questions And 100%
Correct Answers.
A nurse manager is investigating a report made by a staff nurse. The nurse states that a visitor
backed the nurse up against a wall and was verbally abusive but did not touch the nurse. How
should the manager describe this incident to the human resources (HR) director?
1. As an encounter with a disgruntled family member
2. As violence against the nurse
3. As an incident with a family member
4. As a physical attack against an employee - Answer 2. As violence against the nurse
A chief nurse officer (CNO) is contacted by the organizations supervisor on a Saturday night
regarding a problem in the hospital's emergency department. The supervisor describes an
incident in which an orderly was assaulted. Why is the CNO not surprised about this report?
1. This is a typical occurrence in the emergency department.
2. Health care violence is more likely to occur in emergency departments.
3. Health care violence generally occurs on the weekend.
4. Health care violence is likely to occur on the night shift. - Answer 2. Health care violence is
more likely to occur in emergency departments.
The ICU staff has been dealing with several distractions over the last week. There was a
scheduling error caused by a change in the staffing matrix and miscommunication between
management and administration. The staff is also caring for a client whose family has been
verbally abusive and threatening. The manager notes an increase in absenteeism with the staff
over the past 2 days. To which of these distractions is the absenteeism most likely related?
1. The staffing dilemma caused by the scheduler
2. The change in the staffing matrix
3. The decline in staff morale due to a hostile environment
4. The miscommunication between management and nursing administration - Answer 3. The
decline in staff morale due to a hostile environment
, 1. The unit has been so busy, I must allow for the nurses to have time to provide client care.
2. The visitor hours have not been adjusted in years. It was time to change them.
3. The physicians have requested limited visiting hours.
4. The visiting hours allowed for added stress and commotion to the nursing staff. - Answer 4.
The visiting hours allowed for added stress and commotion to the nursing staff.
An ICU nurse has just assisted the physician in placing a central line in a client. Over the past few
days the client's son has been increasingly verbally abusive to the nursing staff. The unit
secretary tells the nurse that the son is at the nurse's station demanding to see the client.
Which action by the nurse is most important?
1. Remove the central line tray from the room.
2. Inform the son regarding the client's condition.
3. Ignore the son as he enters the clients room.
4. Limit the son's visitation. - Answer 1. Remove the central line tray from the room
The hospital operator announced over the paging system, Dr. Strong, fourth floor, A-wing, Dr.
Strong, fourth floor, A-wing. A newly hired nurse asks another nurse, who is Dr. Strong? The
nurse replies, this is the announcement that alerts security there is violent behavior on that
unit. Which statement would be an appropriate report to this unit's manager?
1. Our new nurse does not know what Dr. Strong means.
2. There was an incident in which a staff person did not know what Dr. Strong meant. Could we
have an in-service on this policy?
3. The operator paged a Dr. Strong and we didn't know what to do.
4. Why do they use Dr. Strong when there is trouble? They should just call for help. - Answer 2.
There was an incident in which a staff person did not know what Dr. Strong meant. Could we
have an in-service on this policy?
A hospitals safety committee has been asked to make recommendations to administration
regarding methods to improve employee safety. Which suggestions should be made?
Select all that apply.
1. Reserving parking spaces closest to the facility for staff
Violence Test Questions And 100%
Correct Answers.
A nurse manager is investigating a report made by a staff nurse. The nurse states that a visitor
backed the nurse up against a wall and was verbally abusive but did not touch the nurse. How
should the manager describe this incident to the human resources (HR) director?
1. As an encounter with a disgruntled family member
2. As violence against the nurse
3. As an incident with a family member
4. As a physical attack against an employee - Answer 2. As violence against the nurse
A chief nurse officer (CNO) is contacted by the organizations supervisor on a Saturday night
regarding a problem in the hospital's emergency department. The supervisor describes an
incident in which an orderly was assaulted. Why is the CNO not surprised about this report?
1. This is a typical occurrence in the emergency department.
2. Health care violence is more likely to occur in emergency departments.
3. Health care violence generally occurs on the weekend.
4. Health care violence is likely to occur on the night shift. - Answer 2. Health care violence is
more likely to occur in emergency departments.
The ICU staff has been dealing with several distractions over the last week. There was a
scheduling error caused by a change in the staffing matrix and miscommunication between
management and administration. The staff is also caring for a client whose family has been
verbally abusive and threatening. The manager notes an increase in absenteeism with the staff
over the past 2 days. To which of these distractions is the absenteeism most likely related?
1. The staffing dilemma caused by the scheduler
2. The change in the staffing matrix
3. The decline in staff morale due to a hostile environment
4. The miscommunication between management and nursing administration - Answer 3. The
decline in staff morale due to a hostile environment
, 1. The unit has been so busy, I must allow for the nurses to have time to provide client care.
2. The visitor hours have not been adjusted in years. It was time to change them.
3. The physicians have requested limited visiting hours.
4. The visiting hours allowed for added stress and commotion to the nursing staff. - Answer 4.
The visiting hours allowed for added stress and commotion to the nursing staff.
An ICU nurse has just assisted the physician in placing a central line in a client. Over the past few
days the client's son has been increasingly verbally abusive to the nursing staff. The unit
secretary tells the nurse that the son is at the nurse's station demanding to see the client.
Which action by the nurse is most important?
1. Remove the central line tray from the room.
2. Inform the son regarding the client's condition.
3. Ignore the son as he enters the clients room.
4. Limit the son's visitation. - Answer 1. Remove the central line tray from the room
The hospital operator announced over the paging system, Dr. Strong, fourth floor, A-wing, Dr.
Strong, fourth floor, A-wing. A newly hired nurse asks another nurse, who is Dr. Strong? The
nurse replies, this is the announcement that alerts security there is violent behavior on that
unit. Which statement would be an appropriate report to this unit's manager?
1. Our new nurse does not know what Dr. Strong means.
2. There was an incident in which a staff person did not know what Dr. Strong meant. Could we
have an in-service on this policy?
3. The operator paged a Dr. Strong and we didn't know what to do.
4. Why do they use Dr. Strong when there is trouble? They should just call for help. - Answer 2.
There was an incident in which a staff person did not know what Dr. Strong meant. Could we
have an in-service on this policy?
A hospitals safety committee has been asked to make recommendations to administration
regarding methods to improve employee safety. Which suggestions should be made?
Select all that apply.
1. Reserving parking spaces closest to the facility for staff
