Leadership and Management Final Exam
Study Guide UPDATED Exam Questions
and CORRECT Answers
360 - Degree Assessment - CORRECT ANSWER - Everyone (bosses and peers) asses
your performance, which decreases the chance of bias.
Forced Ranking - CORRECT ANSWER - All employees within a business unit are ranked
against one another on a grading curve.
Positive reinforcement - CORRECT ANSWER - Rewarding good behavior to encourage
it.
Negative reinforcement - CORRECT ANSWER - Taking away something bad to
encourage good behavior.
Punishment - CORRECT ANSWER - Adding something bad/taking away something good
to stop behavior.
Extinction - CORRECT ANSWER - Ignoring a behavior so it happens less.
Big 5 Personality Dimensions - CORRECT ANSWER - Extroversion, Agreeableness,
Conscientiousness, Emotional stability, Openness to experience.
Divisional Structures - CORRECT ANSWER - Product, Customer, Geographic.
Human Resources Management (HRM) - CORRECT ANSWER - The process of
attracting, developing, and retaining an effective workforce.
, Functions of HRM - CORRECT ANSWER - Recruitment & selection, Training &
development, Performance appraisal, Compensation & benefits, Employee relations.
Internal Recruiting - CORRECT ANSWER - Making people already employed by the
organization aware of job openings.
External Recruiting - CORRECT ANSWER - Attracting job applicants from outside the
organization, often using online tools and platforms.
Intrinsic Rewards - CORRECT ANSWER - Satisfaction a person receives from
performing the particular task itself.
Extrinsic Rewards - CORRECT ANSWER - Payoff a person receives from others for
performing a particular task.
Interviews - CORRECT ANSWER - Unstructured, Structured, Situational, Behavioral -
description.
Job Characteristic Model - CORRECT ANSWER - A theory that suggests five core job
characteristics influence employee motivation, satisfaction, and performance.
5 core job characteristics - CORRECT ANSWER - Skill variety, task identity, task
significance, experienced meaningfulness of work, autonomy, experienced responsibility for
work outcomes, feedback, knowledge of actual results of the work.
Locus of Control - CORRECT ANSWER - Indicates how much people believe they
control their fate through their efforts.
Internal Locus of Control - CORRECT ANSWER - You believe you control your destiny.
Study Guide UPDATED Exam Questions
and CORRECT Answers
360 - Degree Assessment - CORRECT ANSWER - Everyone (bosses and peers) asses
your performance, which decreases the chance of bias.
Forced Ranking - CORRECT ANSWER - All employees within a business unit are ranked
against one another on a grading curve.
Positive reinforcement - CORRECT ANSWER - Rewarding good behavior to encourage
it.
Negative reinforcement - CORRECT ANSWER - Taking away something bad to
encourage good behavior.
Punishment - CORRECT ANSWER - Adding something bad/taking away something good
to stop behavior.
Extinction - CORRECT ANSWER - Ignoring a behavior so it happens less.
Big 5 Personality Dimensions - CORRECT ANSWER - Extroversion, Agreeableness,
Conscientiousness, Emotional stability, Openness to experience.
Divisional Structures - CORRECT ANSWER - Product, Customer, Geographic.
Human Resources Management (HRM) - CORRECT ANSWER - The process of
attracting, developing, and retaining an effective workforce.
, Functions of HRM - CORRECT ANSWER - Recruitment & selection, Training &
development, Performance appraisal, Compensation & benefits, Employee relations.
Internal Recruiting - CORRECT ANSWER - Making people already employed by the
organization aware of job openings.
External Recruiting - CORRECT ANSWER - Attracting job applicants from outside the
organization, often using online tools and platforms.
Intrinsic Rewards - CORRECT ANSWER - Satisfaction a person receives from
performing the particular task itself.
Extrinsic Rewards - CORRECT ANSWER - Payoff a person receives from others for
performing a particular task.
Interviews - CORRECT ANSWER - Unstructured, Structured, Situational, Behavioral -
description.
Job Characteristic Model - CORRECT ANSWER - A theory that suggests five core job
characteristics influence employee motivation, satisfaction, and performance.
5 core job characteristics - CORRECT ANSWER - Skill variety, task identity, task
significance, experienced meaningfulness of work, autonomy, experienced responsibility for
work outcomes, feedback, knowledge of actual results of the work.
Locus of Control - CORRECT ANSWER - Indicates how much people believe they
control their fate through their efforts.
Internal Locus of Control - CORRECT ANSWER - You believe you control your destiny.
