UPDATED ACTUAL Exam Questions and
CORRECT Answers
Management - CORRECT ANSWER - Managers are responsible for getting things done
Functions of Management - CORRECT ANSWER - Planning
Organizing
Staffing
Commanding
Coordinating
Motivating
Controlling
Leadership - CORRECT ANSWER - Process of social influence in which one person can
enlist the aid in support of others to accomplish a common goal.
Leadership qualities - CORRECT ANSWER - Positive self image
Clear vision
Innovative ideas to problems
Quickly sense and respond to changes
Selling leadership - CORRECT ANSWER - Wooing and recruiting
Telling leadership - CORRECT ANSWER - Demanding and telling
Participating leadership - CORRECT ANSWER - Problems? Let's go!
, Delegating leadership - CORRECT ANSWER - Problems? You go!
Five differences between leaders and managers - CORRECT ANSWER - 1. Leaders are
innovators. managers are administrators
2. Leaders and saw her trust and results. Managers represent control and authority.
3. Leaders ask questions about what and why. Managers ask questions about how and when.
4. Leaders give solutions. Managers create strategies.
5. Leaders make followers. Managers look for subordinates.
Management influences - CORRECT ANSWER - Self, team, organizational interface,
external relationships
Leadership theories - CORRECT ANSWER - 1. Behavioral theories
2. Situational/contingency theories
3. Process theories.
Behavioral theories - CORRECT ANSWER - Humanistic approach; look at behaviors of
leaders; style plays a role in ability to lead; effective organization support employee
contributions; theory X and theory Y; consideration of workers needs.
Situational/contingency theories - CORRECT ANSWER - No one leadership style is
appropriate for every situation; leaders adapt the style to meet the needs of the situation; looks at
interaction between leader, follower, and organizational environment leaders must be sensitive to
followers maturity/readiness
Process theories - CORRECT ANSWER - Focus more on relationship between the leader,
the follower, and the environment; not as focused on the leader and their behavior; leaders put
others first; mutual exchange between leaders and followers (transactional style); must be believe
in own value for others to buy in; must addressed middle between present and future to promote
growth.