SPMA 4P09 Midterm #1 - Week 4| Exam Questions with Correct Solutions| Latest Update
Graded A+
Communication Process - Process by which people in sport, share symbols as they create
meaning through interaction
- SSCM -> 3 components:
1) Personal & Organizational Communication
2) Mediated Communication
3) Communication Serving & Support
Personal Communication - Composed of intrapersonal, interpersonal & small group
communication
- Intrapersonal communication is internal dialogue
- Interpersonal communication is communication between 2 or more individuals
- Small group communication: dialogue between several individuals
Organizational Communication - Refers to sharing, interpreting & processing of messages
- Found to be related to desirable outcomes
- Knowledge of organizations vision, goals, policies & procedures is essential for task execution
- Intraorganization -> goal of establishing desirable relationships between organizations
management & its other employees
- Communication direction can be downwards, upwards, or horizontal
Upward, Downward, and Horizontal Communication - Downward communication involves
the stream of communication down an organizational chart, from supervisors to subordinates
- Upward communication is messages from subordinates to superiors
- Horizontal communication is when individuals or groups of similar authority transfer messages
with each other
Leadership Communication - Communication that influences others' actions and attitudes
, - The ability to motivate and connect with an audience is indicative of a concept known &
interpersonal communication competence
- Knowledge of communication context
- Trust
- Active listening
- Information accuracy
- Cultural sensitivity
Leadership Communication Styles (4 Supervisor Philosophies) - Autocratic leader
- dominate decision making, direct assignments
- Participative leader
- seek perspectives from all stakeholders
- Consultative leader
- blend autocratic & participative
- Laissez-faire leader
- zero blending styles
Conflict Communication - Conflict is a process of frustration from attaining goals
- Conflict resolution tactics:
- Avoidance: individuals distressed, seek to crude situations with conflict
- Competition: right or wrong way
- Compromise: seek to minimize loss
- Accommodation: sacrifice benefits to appease others
NCAA Crises Resulted In: - Crisis = "Perception of unpredictable event"
- Decrease in athletic programs
- Decrease in alumni contributions
Graded A+
Communication Process - Process by which people in sport, share symbols as they create
meaning through interaction
- SSCM -> 3 components:
1) Personal & Organizational Communication
2) Mediated Communication
3) Communication Serving & Support
Personal Communication - Composed of intrapersonal, interpersonal & small group
communication
- Intrapersonal communication is internal dialogue
- Interpersonal communication is communication between 2 or more individuals
- Small group communication: dialogue between several individuals
Organizational Communication - Refers to sharing, interpreting & processing of messages
- Found to be related to desirable outcomes
- Knowledge of organizations vision, goals, policies & procedures is essential for task execution
- Intraorganization -> goal of establishing desirable relationships between organizations
management & its other employees
- Communication direction can be downwards, upwards, or horizontal
Upward, Downward, and Horizontal Communication - Downward communication involves
the stream of communication down an organizational chart, from supervisors to subordinates
- Upward communication is messages from subordinates to superiors
- Horizontal communication is when individuals or groups of similar authority transfer messages
with each other
Leadership Communication - Communication that influences others' actions and attitudes
, - The ability to motivate and connect with an audience is indicative of a concept known &
interpersonal communication competence
- Knowledge of communication context
- Trust
- Active listening
- Information accuracy
- Cultural sensitivity
Leadership Communication Styles (4 Supervisor Philosophies) - Autocratic leader
- dominate decision making, direct assignments
- Participative leader
- seek perspectives from all stakeholders
- Consultative leader
- blend autocratic & participative
- Laissez-faire leader
- zero blending styles
Conflict Communication - Conflict is a process of frustration from attaining goals
- Conflict resolution tactics:
- Avoidance: individuals distressed, seek to crude situations with conflict
- Competition: right or wrong way
- Compromise: seek to minimize loss
- Accommodation: sacrifice benefits to appease others
NCAA Crises Resulted In: - Crisis = "Perception of unpredictable event"
- Decrease in athletic programs
- Decrease in alumni contributions
