ELCP END TERM EXAM QUESTIONS WITH
100% CORRECT ANSWERS.
Which statement best describes how autocratic leaders communicate?
They limit communication to need-to-know information.
An ethical leader with good interpersonal communication skills should ____________.
demonstrate both respect and firmness in communication
Good communication skills __________.
promote leader-follower congruence
What is a disadvantage of small group communication and decision making?
It can lead to excessive risk taking.
In a rigid hierarchical organization, communication generally consists of ______________.
one-way communication
Which of the following statements about nonverbal communication is false?
It is less trustworthy than verbal communication.
____________ occurs when both the communicator and receiver considers the unique
worth of the other party and tries to understand what the other is communicating.
Dialogue
How might a comprehensive code of conduct prove ineffective in curbing misconduct?
The code of conduct is not effectively communicated to employees.
Why might listening be just as important as speaking for an ethical leader?
It can establish credibility and increase morale among employees.
Which of the following is a barrier to communication between leaders and followers?
Power differentials
,An effective team should possess which characteristic?
Diversity
Which statement is true about employee feedback?
It helps leaders identify the firm's strengths and weaknesses.
In order to promote an open communication culture, leaders should
____________________.
adopt more of a democratic process toward ethical decision making
Why is an organization characterized by workplace politics perceived negatively by
employees?
Followers are rewarded based on whether they serve the leader's best interests.
Which of the following is true about dissent in organizations?
Ethical cultures are likely to have strong internal dissent mechanisms.
Which of the following is important in catching misconduct internally before it becomes a
major issue?
Employee feedback
Training employees in leadership techniques _________________.
is a form of employee empowerment
How can ethical leaders increase employee empowerment?
Make discussions about ethics commonplace.
Why are leaders important even in a democratic organization?
Leaders often make the final call on major decisions.
As a lower-level employee, how might you be able to ethically influence new hires?
You can communicate organizational principles and values.
,What should an ethical leader do in managing an ethical dilemma?
Select the most desirable path in a situation in which no decision is optimal.
Which characteristic best describes a mixed-motive approach to handling conflict?
collaborating
Which of the following statements is true regarding organizational conflict?
Conflicts provide an opportunity to listen to the other party's viewpoints.
Ethical leaders should consider their employees to be ____________ in contributing to the
firm's values.
partners
What is one of the disadvantages higher-level executives face when overseeing an ethical
climate of the organization?
Their tendency to be socially isolated from employees
How should ethical leaders manage their employees?
Demonstrate ethical values through role modeling
Which statement about organizational ethical role models is true?
Co-workers can be ethical role models, especially when the manager is distant.
What do all effective ethical leaders share in common?
Good communication skills
Which leadership style is likely to be ineffective at promoting ethical conduct?
Coercive leadership
What does external whistle blowing often indicate about a firm's corporate culture?
Internal reporting is perceived to be ineffective.
, Why would organizations prefer that employees provide their personal information when
making reports?
It is easier to handle a conflict situation when all parties have been identified.
According to most companies' ethics codes, what happens to whistle blowers if their
reportings are wrong?
They do not face retaliation for good faith reporting.
Why is external whistle blowing a serious decision?
Whistle blowers have been fired for reporting.
What should an employee do after discovering illegal conduct?
Immediately report to your immediate supervisor.
What is the first step toward making an ethical decision?
identifying the ethical issue
What actions can teams take to aid in the ethical decision making process?
Collectively look for ethical solutions or alternatives
What does an effective ethics program require?
Support from top management and frequent communication with employees
An effective ethics program should show _____________________.
intolerance of misconduct
Which of the following is an important part of an organizational culture?
Values
Core practices are ____________________________________.
A. voluntary boundaries that are established by management.
B. an open communication environment in which managers help deal with ethical issues.
100% CORRECT ANSWERS.
Which statement best describes how autocratic leaders communicate?
They limit communication to need-to-know information.
An ethical leader with good interpersonal communication skills should ____________.
demonstrate both respect and firmness in communication
Good communication skills __________.
promote leader-follower congruence
What is a disadvantage of small group communication and decision making?
It can lead to excessive risk taking.
In a rigid hierarchical organization, communication generally consists of ______________.
one-way communication
Which of the following statements about nonverbal communication is false?
It is less trustworthy than verbal communication.
____________ occurs when both the communicator and receiver considers the unique
worth of the other party and tries to understand what the other is communicating.
Dialogue
How might a comprehensive code of conduct prove ineffective in curbing misconduct?
The code of conduct is not effectively communicated to employees.
Why might listening be just as important as speaking for an ethical leader?
It can establish credibility and increase morale among employees.
Which of the following is a barrier to communication between leaders and followers?
Power differentials
,An effective team should possess which characteristic?
Diversity
Which statement is true about employee feedback?
It helps leaders identify the firm's strengths and weaknesses.
In order to promote an open communication culture, leaders should
____________________.
adopt more of a democratic process toward ethical decision making
Why is an organization characterized by workplace politics perceived negatively by
employees?
Followers are rewarded based on whether they serve the leader's best interests.
Which of the following is true about dissent in organizations?
Ethical cultures are likely to have strong internal dissent mechanisms.
Which of the following is important in catching misconduct internally before it becomes a
major issue?
Employee feedback
Training employees in leadership techniques _________________.
is a form of employee empowerment
How can ethical leaders increase employee empowerment?
Make discussions about ethics commonplace.
Why are leaders important even in a democratic organization?
Leaders often make the final call on major decisions.
As a lower-level employee, how might you be able to ethically influence new hires?
You can communicate organizational principles and values.
,What should an ethical leader do in managing an ethical dilemma?
Select the most desirable path in a situation in which no decision is optimal.
Which characteristic best describes a mixed-motive approach to handling conflict?
collaborating
Which of the following statements is true regarding organizational conflict?
Conflicts provide an opportunity to listen to the other party's viewpoints.
Ethical leaders should consider their employees to be ____________ in contributing to the
firm's values.
partners
What is one of the disadvantages higher-level executives face when overseeing an ethical
climate of the organization?
Their tendency to be socially isolated from employees
How should ethical leaders manage their employees?
Demonstrate ethical values through role modeling
Which statement about organizational ethical role models is true?
Co-workers can be ethical role models, especially when the manager is distant.
What do all effective ethical leaders share in common?
Good communication skills
Which leadership style is likely to be ineffective at promoting ethical conduct?
Coercive leadership
What does external whistle blowing often indicate about a firm's corporate culture?
Internal reporting is perceived to be ineffective.
, Why would organizations prefer that employees provide their personal information when
making reports?
It is easier to handle a conflict situation when all parties have been identified.
According to most companies' ethics codes, what happens to whistle blowers if their
reportings are wrong?
They do not face retaliation for good faith reporting.
Why is external whistle blowing a serious decision?
Whistle blowers have been fired for reporting.
What should an employee do after discovering illegal conduct?
Immediately report to your immediate supervisor.
What is the first step toward making an ethical decision?
identifying the ethical issue
What actions can teams take to aid in the ethical decision making process?
Collectively look for ethical solutions or alternatives
What does an effective ethics program require?
Support from top management and frequent communication with employees
An effective ethics program should show _____________________.
intolerance of misconduct
Which of the following is an important part of an organizational culture?
Values
Core practices are ____________________________________.
A. voluntary boundaries that are established by management.
B. an open communication environment in which managers help deal with ethical issues.
