AT&T Assessment
Comprehensive Questions
(Frequently Most Tested) with
Verified Answers
Which of the following self-service options allows CRU and Small Business customers with a FAN to
check their unbilled usage detail? - Answer: Services
Which of the following are examples of Be Responsive and Deliver? - Answer: We are attentive to
customers and recognize that their time is precious.
Make every effort to resolve issues within the customer's timeline. If we can not, we explain why and set
more reasonable deadlines.
Whenever appropriate, we provide our customers with updates on resolving their issues.
Which of the following terms refers to the valid street address that must reside within the market of
activation? - Answer: Place of Primary Use Address
Susan calls in to verify when her billing cycle ends because she is concerned about exceeding the
package minutes included in her plan. You should provide her with her bill cycle information and provide
the customers with the Self- service options to verify her usage in the future. - Answer: True. This is
correct. Customers generally make inquiries regarding their bill cycle date when they are concerned
about having exceeded the package minutes included in their price plan for a given. Please provide
these customers with the Self service option information for future inquiries.
The $109.99 AT&T FamilyTalk plan includes - Answer: 2100 Shared Anytime Minutes
Unlimited Nights and Weekends
Unlimited Mobile to Mobile .
The $109.99 AT&T FamilyTalk plan bills $0.35 for Additional Minutes.
, Customer's with the A-list for Business feature must have access and permissions to Premier On-line
Care (POC) to create and manage call lists. - Answer: True.
This is correct. Customers must have access and permissions to Premier On-line Care (POC) to create
and manage call lists.
With Nation plans, customers can travel anywhere in the U.S. (all 50 states), Puerto Rico, and U.S. Virgin
Islands with no roaming charges for calls originating in these areas. - Answer: This is correct.
With Nation plans, customers can travel anywhere in the U.S. (all 50 states), Puerto Rico, and U.S. Virgin
Islands with no roaming charges for calls originating in these areas.
AT&T Family Talk plans are nationwide rate plans that allow two to five users to share the included
minutes on group plans. - Answer: True
Which of the following distinct groups are permitted to use Premier? - Answer: . Billing Account Number
Administrators (BAN Admin), Nationally Contracted & Government (CRU), Small Business Contracted
(CRU), and Telecom Managers (TMs) are some of the distinct groups who are permitted to use Premier.
Premier Online Store (POS) is a customized self-service Web site where AT&T business customers can
shop 24x7 and purchase company-approved devices, plans, accessories, and features at competitive
rates. - Answer: True.
This is correct. Premier Online Store (POS) is a customized self-service Web site where AT&T business
customers can shop 24x7 and purchase company-approved devices, plans, accessories, and features at
competitive rates.
Craig has a billing cycle date of the 15th. He receives his June invoice which includes monthly recurring
charges from May 16 to June 15. This is an example of Arrears Billing. - Answer: True.
This is an example of Arrears Billing. The customer is billed one month in arrears for MRCs.
Which of the following transactions would result in a customer receiving a monthly bill with prorated
charges? - Answer: Changing a primary on a FamilyTalk mid-cycle from one CTN to another CTN. New
Activations - Customer activates a line of service on Sep.10, the bill cycle end date is Sep. 15. Bill Cycle
Change- The customer's bill cycle ends on the 15th. Sep. 1st, he calls to change his bill cycle to end the
18th.
Comprehensive Questions
(Frequently Most Tested) with
Verified Answers
Which of the following self-service options allows CRU and Small Business customers with a FAN to
check their unbilled usage detail? - Answer: Services
Which of the following are examples of Be Responsive and Deliver? - Answer: We are attentive to
customers and recognize that their time is precious.
Make every effort to resolve issues within the customer's timeline. If we can not, we explain why and set
more reasonable deadlines.
Whenever appropriate, we provide our customers with updates on resolving their issues.
Which of the following terms refers to the valid street address that must reside within the market of
activation? - Answer: Place of Primary Use Address
Susan calls in to verify when her billing cycle ends because she is concerned about exceeding the
package minutes included in her plan. You should provide her with her bill cycle information and provide
the customers with the Self- service options to verify her usage in the future. - Answer: True. This is
correct. Customers generally make inquiries regarding their bill cycle date when they are concerned
about having exceeded the package minutes included in their price plan for a given. Please provide
these customers with the Self service option information for future inquiries.
The $109.99 AT&T FamilyTalk plan includes - Answer: 2100 Shared Anytime Minutes
Unlimited Nights and Weekends
Unlimited Mobile to Mobile .
The $109.99 AT&T FamilyTalk plan bills $0.35 for Additional Minutes.
, Customer's with the A-list for Business feature must have access and permissions to Premier On-line
Care (POC) to create and manage call lists. - Answer: True.
This is correct. Customers must have access and permissions to Premier On-line Care (POC) to create
and manage call lists.
With Nation plans, customers can travel anywhere in the U.S. (all 50 states), Puerto Rico, and U.S. Virgin
Islands with no roaming charges for calls originating in these areas. - Answer: This is correct.
With Nation plans, customers can travel anywhere in the U.S. (all 50 states), Puerto Rico, and U.S. Virgin
Islands with no roaming charges for calls originating in these areas.
AT&T Family Talk plans are nationwide rate plans that allow two to five users to share the included
minutes on group plans. - Answer: True
Which of the following distinct groups are permitted to use Premier? - Answer: . Billing Account Number
Administrators (BAN Admin), Nationally Contracted & Government (CRU), Small Business Contracted
(CRU), and Telecom Managers (TMs) are some of the distinct groups who are permitted to use Premier.
Premier Online Store (POS) is a customized self-service Web site where AT&T business customers can
shop 24x7 and purchase company-approved devices, plans, accessories, and features at competitive
rates. - Answer: True.
This is correct. Premier Online Store (POS) is a customized self-service Web site where AT&T business
customers can shop 24x7 and purchase company-approved devices, plans, accessories, and features at
competitive rates.
Craig has a billing cycle date of the 15th. He receives his June invoice which includes monthly recurring
charges from May 16 to June 15. This is an example of Arrears Billing. - Answer: True.
This is an example of Arrears Billing. The customer is billed one month in arrears for MRCs.
Which of the following transactions would result in a customer receiving a monthly bill with prorated
charges? - Answer: Changing a primary on a FamilyTalk mid-cycle from one CTN to another CTN. New
Activations - Customer activates a line of service on Sep.10, the bill cycle end date is Sep. 15. Bill Cycle
Change- The customer's bill cycle ends on the 15th. Sep. 1st, he calls to change his bill cycle to end the
18th.
