Therapeutic Communication Test
Questions and Answers | Latest Version
| 2025/2026 | Correct and Verified
What is the main goal of therapeutic communication?
✔✔To establish trust and promote patient understanding and healing
Why is active listening important in therapeutic communication?
✔✔It helps the nurse fully understand the patient’s concerns and feelings
How can a nurse demonstrate empathy during a conversation?
✔✔By acknowledging the patient’s feelings and expressing understanding without judgment
What is an open-ended question?
✔✔A question that encourages the patient to share more information and express thoughts freely
Why should a nurse avoid giving false reassurance?
✔✔It can damage trust and make the patient feel misunderstood or dismissed
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, How does using silence benefit therapeutic communication?
✔✔It allows the patient time to think and express feelings at their own pace
What should a nurse do if a patient becomes angry during a conversation?
✔✔Remain calm, listen carefully, and acknowledge the patient’s feelings without becoming
defensive
Why is nonverbal communication important in therapeutic communication?
✔✔Because it conveys emotions and attitudes that words alone may not express
How can a nurse encourage a patient who is reluctant to speak?
✔✔By using gentle prompts and showing genuine interest without pressure
What is the role of reflection in therapeutic communication?
✔✔To help the patient clarify their thoughts and feelings by repeating or paraphrasing their
statements
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