ATI Case Study: Therapeutic
Communication Exam Questions and
Answers | Latest Version | 2025/2026 |
Correct & Verified
A client diagnosed with anxiety tells the nurse, “I feel like I’m losing control.” Which is the best
therapeutic response?
A) “You should try to relax more.”
B) “Tell me more about what you’re feeling.”
✔✔C) “It sounds like you’re feeling overwhelmed right now.”
D) “Everyone feels that way sometimes.”
A nurse notices a client avoiding eye contact during a discussion about their illness. What should
the nurse do?
A) Ignore the behavior and continue talking
✔✔B) Gently ask the client how they are feeling
C) Tell the client they should make eye contact
D) End the conversation early
During a session, a client becomes tearful and silent. How should the nurse respond?
1
, A) Change the topic to something more positive
B) Encourage the client to stop crying
✔✔C) Sit quietly and allow the client time to express feelings
D) Ask the client why they are crying
A client expresses anger toward family members. What is the nurse’s best therapeutic
communication technique?
A) Encourage the client to describe their feelings
✔✔B) Use reflective statements to validate the client’s emotions
C) Tell the client to forgive their family
D) Ignore the anger and focus on physical symptoms
A client with depression says, “No one cares about me.” Which response demonstrates empathy?
A) “That’s not true; you have people who care.”
B) “Why do you feel that way?”
✔✔C) “You’re feeling very lonely right now.”
D) “You should try to be more positive.”
2
Communication Exam Questions and
Answers | Latest Version | 2025/2026 |
Correct & Verified
A client diagnosed with anxiety tells the nurse, “I feel like I’m losing control.” Which is the best
therapeutic response?
A) “You should try to relax more.”
B) “Tell me more about what you’re feeling.”
✔✔C) “It sounds like you’re feeling overwhelmed right now.”
D) “Everyone feels that way sometimes.”
A nurse notices a client avoiding eye contact during a discussion about their illness. What should
the nurse do?
A) Ignore the behavior and continue talking
✔✔B) Gently ask the client how they are feeling
C) Tell the client they should make eye contact
D) End the conversation early
During a session, a client becomes tearful and silent. How should the nurse respond?
1
, A) Change the topic to something more positive
B) Encourage the client to stop crying
✔✔C) Sit quietly and allow the client time to express feelings
D) Ask the client why they are crying
A client expresses anger toward family members. What is the nurse’s best therapeutic
communication technique?
A) Encourage the client to describe their feelings
✔✔B) Use reflective statements to validate the client’s emotions
C) Tell the client to forgive their family
D) Ignore the anger and focus on physical symptoms
A client with depression says, “No one cares about me.” Which response demonstrates empathy?
A) “That’s not true; you have people who care.”
B) “Why do you feel that way?”
✔✔C) “You’re feeling very lonely right now.”
D) “You should try to be more positive.”
2
