C720 WGU Question and answers already passed 2025
1. An organization uses the Voice of the
Team problem-
Customer to collect information about what
solving and Quality
customers want, what they like, and what
function de- ployment
they do not like. Which two tools should be
used once the VOC is complete? Choose 2
answers
Pareto charts
2. A paper manufacturing company dealing in
paper products experiences quality issues
due to poor per- formance and equipment
malfunction. Which of the following quality
management tools must the paper
manufacturer use to find out the reason for
their poor quality of products?
3. A company makes rulers that are designed to be 20 cm
Conformance
in length with allowance ±0.1 cm. If the actual
length of a ruler is 20.2 cm, which factor will
the company use to judge the quality of the
length of the rulers?
4. Which aspect of quality is demonstrated by a Reliability
vehicle that has a useful life of 165,000
miles?
5. Which quality management philosophy assigns cost to Juran Institute's
manage-
quality, defines quality by how well a product can focuses
be used for its intended purpose, and uses on
Pareto charts? quality
during
6. Which quality management philosophy the
,C720 WGU Question and answers already passed 2025
design of a product to eliminate product ment theory
quality variations?
7. A company sells garage doors through a Taguchi methods
national re- tailer and contracts with local
installers to complete the installations. The
operations manager is responsi- ble for
Control charts to measure
completing the installations in a 14-day period
the time elapsed to
com- pletion and Run
charts to
, C720 WGU Question and answers already passed 2025
after the sale. The company will be penalized chart output around
finan- cially if it fails to achieve these the 14-day central
objectives. The opera- tions manager's daily tendency
responsibilities include contact- ing installers to
expedite orders and ensure deadlines are
met.Which two tools should be used to
measure installer performance?Choose 2
answers
Deming's 14 points
8. The CEO of a service company wants to
change the strategy of the company from
volume sales to
high-quality products. Which philosophy should
the CEO implement to emphasize quality over
volume?
9. Which quality tool examines patterns, flow, and causes Statistical
process control
of variation of data points over time?
10. Which two company practices reflect the guiding prin- A company
tries to re-
ciples of Six Sigma?Choose 2 answers duce variation in the qual- ity
of products it otters.
and A company
empha- sizes the
quality of suppli- ers
because the quality of
outputs are
determined by the
quality of inputs
11. Which Six Sigma methodology improves workplace ef- DMAIC
1. An organization uses the Voice of the
Team problem-
Customer to collect information about what
solving and Quality
customers want, what they like, and what
function de- ployment
they do not like. Which two tools should be
used once the VOC is complete? Choose 2
answers
Pareto charts
2. A paper manufacturing company dealing in
paper products experiences quality issues
due to poor per- formance and equipment
malfunction. Which of the following quality
management tools must the paper
manufacturer use to find out the reason for
their poor quality of products?
3. A company makes rulers that are designed to be 20 cm
Conformance
in length with allowance ±0.1 cm. If the actual
length of a ruler is 20.2 cm, which factor will
the company use to judge the quality of the
length of the rulers?
4. Which aspect of quality is demonstrated by a Reliability
vehicle that has a useful life of 165,000
miles?
5. Which quality management philosophy assigns cost to Juran Institute's
manage-
quality, defines quality by how well a product can focuses
be used for its intended purpose, and uses on
Pareto charts? quality
during
6. Which quality management philosophy the
,C720 WGU Question and answers already passed 2025
design of a product to eliminate product ment theory
quality variations?
7. A company sells garage doors through a Taguchi methods
national re- tailer and contracts with local
installers to complete the installations. The
operations manager is responsi- ble for
Control charts to measure
completing the installations in a 14-day period
the time elapsed to
com- pletion and Run
charts to
, C720 WGU Question and answers already passed 2025
after the sale. The company will be penalized chart output around
finan- cially if it fails to achieve these the 14-day central
objectives. The opera- tions manager's daily tendency
responsibilities include contact- ing installers to
expedite orders and ensure deadlines are
met.Which two tools should be used to
measure installer performance?Choose 2
answers
Deming's 14 points
8. The CEO of a service company wants to
change the strategy of the company from
volume sales to
high-quality products. Which philosophy should
the CEO implement to emphasize quality over
volume?
9. Which quality tool examines patterns, flow, and causes Statistical
process control
of variation of data points over time?
10. Which two company practices reflect the guiding prin- A company
tries to re-
ciples of Six Sigma?Choose 2 answers duce variation in the qual- ity
of products it otters.
and A company
empha- sizes the
quality of suppli- ers
because the quality of
outputs are
determined by the
quality of inputs
11. Which Six Sigma methodology improves workplace ef- DMAIC
