ANSWERS AND QUESTIONS GRADED A+
✔✔To enhance your creativity, you should do all of the following EXCEPT: -
✔✔embrace criticism
✔✔A(n) _____ establishes the purpose and values by which an individual or institution
lives and works. - ✔✔mission statement
(1-2 sentences)
✔✔Which of these is an example of a short-term goal? - ✔✔to complete a cosmetology
course
✔✔When planning your schedule, you should NOT: - ✔✔neglect physical activity
✔✔In class, when something is not clear, you should: - ✔✔ask for clarification
✔✔The ability to deliver truthful, even sometimes critical or difficult, messages in a kind
way is known as: - ✔✔diplomacy
✔✔To be _____ means to be compassionate and responsive to other people. -
✔✔sensitive
✔✔Being well groomed begins with: - ✔✔looking and smelling fresh
✔✔Beauty professionals who have to stand or sit all day and perform repetitive
movements are susceptible to problems in all of the following EXCEPT: - ✔✔stomach
✔✔When choosing what to wear for work, you should do all of the following EXCEPT: -
✔✔wear whatever is most comfortable
✔✔Your _____ involves your posture and the way you walk and move. - ✔✔physical
presentation
✔✔When standing to cut hair, you should: - ✔✔align your pelvic area with your
abdomen
✔✔When giving a manicure, you should: - ✔✔have the client extend his or her hand
across the table to you
✔✔It is recommended that you invest in a(n) _____ as part of your standard work attire.
- ✔✔apron or smock
,✔✔The impression you project through both your outward appearance and your
conduct in the workplace is known as: - ✔✔professional image
✔✔Which term refers to the daily maintenance of cleanliness by practicing good
healthful habits? - ✔✔personal hygiene
✔✔Which term refers to the process of caring for parts of the body and maintaining an
overall polished look? - ✔✔personal grooming
✔✔What is the science of designing the workplace and its equipment and tools to make
specific body movements more comfortable, efficient, and safe? - ✔✔ergonomics
✔✔Which of the following is NOT a bad habit? - ✔✔holding your elbows at less than a
60-degree angle away from your body when cutting hair
✔✔To prevent injuries when working, you should _____ as much as possible. - ✔✔keep
your wrists in a straight position
✔✔How a person _____ is often the first clue to determining if he or she has what it
takes to do the job. - ✔✔looks
✔✔You should avoid bringing up topics such as promotion and an increase in your pay
scale during your employee evaluation. - ✔✔False
✔✔The service record card is intended for the client's use. - ✔✔False
The service record card is used to inform the cosmetologist about the services received,
results, formulations, and products used during previous visits by the client to the salon.
✔✔If a client shows up on the wrong day for an appointment, you should focus on trying
to figure out whether the salon or the client is responsible for the mistake. - ✔✔False
When scheduling mix-ups occur, you should move the conversation away from who is
at fault and squarely into resolving the confusion.
✔✔Clasping two hands behind the head - ✔✔calmness, self-confidence
✔✔crossing arms across chest - ✔✔Authority or anger
✔✔crossing two fingers - ✔✔hopefulness
✔✔drumming or tapping fingers - ✔✔impatience, annoyance
, ✔✔making a circle with thumb and forefinger - ✔✔"okay"
✔✔making a fist - ✔✔a threat
✔✔making a V with fingers - ✔✔victory or peace
✔✔pointing a finger at someone - ✔✔a warning, an accusation
✔✔twiddling thumbs - ✔✔boredom, nervousness
✔✔When reviewing the consultation with the client, it is recommended that you reiterate
everything you have agreed on, using a phrase such as - ✔✔"What I heard you say is . .
."
✔✔The sixth step of the 10-Step Consultation Methods is - ✔✔show and tell
✔✔What is the fourth step of the 10 - Step Consultation Method? - ✔✔analyze the
client's hair
✔✔If Rachel's appointment was scheduled for 2:00, what time should she have been
instructed to arrive at the salon? - ✔✔1:45
New clients should arrive 15 min earlier.
✔✔If Danielle reviews the client intake form and sees that Rachel is using a pre-
scription shampoo to treat a case of dandruff, Danielle should: - ✔✔make a note of it on
the service record card.
✔✔Which question should Danielle ask Rachel to determine how manageable her hair
is? - ✔✔"How manageable would you say your hair is on a scale of 1 to 10, with 1 being
not manageable and 10 being very manageable?"
✔✔When Danielle comes to the end of Rachel's consultation, she should: - ✔✔reiterate
everything she and Rachel have agreed on.
"What I heard you say is..."
✔✔What else should Danielle have done before giving Rachel the client intake form? -
✔✔take her on a tour of the salon
✔✔Which term refers to the act of successfully sharing information between two or
more people so that the information is understood? - ✔✔Effective communication
✔✔Client intake form - ✔✔Is a questionnaire that discloses information about the client.