MGT 500 EXAM 1 QUESTIONS
AND ANSWERS
4 Tasks of Management - ANSWER 1. Planning
2. Organizing
3. Leading
4. Controlling
Planning - ANSWER choose appropriate organizational goals and courses of
action to best achieve those goals.
Organizing - ANSWER Establish task and authority relationships that allow
people to work together to achieve organization goals.
Leading - ANSWER Motivate, coordinate, and energize individuals and groups
to work together to achieve organizational goals.
Controlling - ANSWER Establish accurate measuring and monitoring systems
to evaluate how well the organization has achieved its goals.
Efficiency - ANSWER Getting the most output from the least amount of
resources.
Effectiveness - ANSWER Doing those work activities that will result in
achieving goals.
Universality of Management - ANSWER the reality that management is needed
in all types and sizes of organizations, at all organizational levels, in all
organizational areas, and in organizations no matter where located.
Frederick Taylor's Scientific Management - ANSWER The process of studying
workers to find the most efficient ways of doing things then teaching people
those techniques. Led to specialization and division of labor by identifying
tasks, appropriate workers, and incentives.
, Max Weber's Bureaucracy - ANSWER Made managers legitimate
authorities/powers, not just social standing. Creation of hierarchy.
May Parker Follett - ANSWER Thought organizations should be based on
group ethic. Empowered employees with participative, cross-functional self-
managed teams.
Hawthorn Studies - ANSWER Studies conducted during the 1920s and 1930s
that suggested the importance of the informal organization and led to the
redesign of jobs, changes in the workday and workweek length, introduction of
rest periods, and individual versus group wage plans. Social norms/group
standards were the key determinants of individual work behavior, not
incentives.
Theory X - ANSWER Assumes that workers are basically lazy, error-prone,
and extrinsically motivated by money and, thus, should be directed from above
with well-defined rewards and punishments.
Theory Y - ANSWER The assumption that employees are creative, enjoy work,
seek responsibility, and can exercise self-direction. Managers need to encourage
commitment by allowing workers to be autonomous and imaginative.
Organizational Socialization - ANSWER The process by which newcomers
learn an organization's values and norms and acquire the work behaviors
necessary to perform jobs effectively
Attraction-Selection-Attrition - ANSWER a model that explains how
personality may influence organizational culture
Strong Culture - ANSWER An organizational culture with a consensus on the
values that drive the company and with an intensity that is recognizable even to
outsiders
Weak Culture - ANSWER A culture in which the values and norms are shared
by a limited group of people and employees' goals may not be in line with
management's goals
AND ANSWERS
4 Tasks of Management - ANSWER 1. Planning
2. Organizing
3. Leading
4. Controlling
Planning - ANSWER choose appropriate organizational goals and courses of
action to best achieve those goals.
Organizing - ANSWER Establish task and authority relationships that allow
people to work together to achieve organization goals.
Leading - ANSWER Motivate, coordinate, and energize individuals and groups
to work together to achieve organizational goals.
Controlling - ANSWER Establish accurate measuring and monitoring systems
to evaluate how well the organization has achieved its goals.
Efficiency - ANSWER Getting the most output from the least amount of
resources.
Effectiveness - ANSWER Doing those work activities that will result in
achieving goals.
Universality of Management - ANSWER the reality that management is needed
in all types and sizes of organizations, at all organizational levels, in all
organizational areas, and in organizations no matter where located.
Frederick Taylor's Scientific Management - ANSWER The process of studying
workers to find the most efficient ways of doing things then teaching people
those techniques. Led to specialization and division of labor by identifying
tasks, appropriate workers, and incentives.
, Max Weber's Bureaucracy - ANSWER Made managers legitimate
authorities/powers, not just social standing. Creation of hierarchy.
May Parker Follett - ANSWER Thought organizations should be based on
group ethic. Empowered employees with participative, cross-functional self-
managed teams.
Hawthorn Studies - ANSWER Studies conducted during the 1920s and 1930s
that suggested the importance of the informal organization and led to the
redesign of jobs, changes in the workday and workweek length, introduction of
rest periods, and individual versus group wage plans. Social norms/group
standards were the key determinants of individual work behavior, not
incentives.
Theory X - ANSWER Assumes that workers are basically lazy, error-prone,
and extrinsically motivated by money and, thus, should be directed from above
with well-defined rewards and punishments.
Theory Y - ANSWER The assumption that employees are creative, enjoy work,
seek responsibility, and can exercise self-direction. Managers need to encourage
commitment by allowing workers to be autonomous and imaginative.
Organizational Socialization - ANSWER The process by which newcomers
learn an organization's values and norms and acquire the work behaviors
necessary to perform jobs effectively
Attraction-Selection-Attrition - ANSWER a model that explains how
personality may influence organizational culture
Strong Culture - ANSWER An organizational culture with a consensus on the
values that drive the company and with an intensity that is recognizable even to
outsiders
Weak Culture - ANSWER A culture in which the values and norms are shared
by a limited group of people and employees' goals may not be in line with
management's goals
