GGH3705
EXAM
PORTFOLIO
DUE DATE:MAY-JUNE
2025
, Question 1: Techniques for Successful Change Management by Bernard Chester
(2005)
[25 Marks]
According to Bernard Chester (2005), successful change management requires the
implementation of specific techniques that support organisations during periods of
transformation. These techniques are essential in navigating resistance, motivating
stakeholders, and achieving lasting change. The following are key techniques identified:
1. Top Management Support
Change initiatives must be led and supported by top leadership. Without visible
and consistent support from executives and senior managers, change efforts
often fail. Leaders are responsible for setting the tone and example for others to
follow.
2. Involvement of All Stakeholders
Employees at all levels should be involved in the change process. When people
are actively included, they are more likely to accept and support the change. This
helps reduce resistance and builds trust.
3. Effective Communication
Clear, honest, and consistent communication is critical. The purpose, benefits,
and impact of the change must be explained thoroughly to all employees.
Communication should be two-way, allowing employees to express their
concerns.
4. Training and Support
Training must be provided to equip staff with the necessary skills and knowledge
to adapt to the changes. Continuous support helps them feel more comfortable
and confident throughout the process.
5. Establishing a Clear Vision
A clear and compelling vision of the future helps guide all stakeholders. It
provides a sense of direction and aligns everyone towards the same goals.
EXAM
PORTFOLIO
DUE DATE:MAY-JUNE
2025
, Question 1: Techniques for Successful Change Management by Bernard Chester
(2005)
[25 Marks]
According to Bernard Chester (2005), successful change management requires the
implementation of specific techniques that support organisations during periods of
transformation. These techniques are essential in navigating resistance, motivating
stakeholders, and achieving lasting change. The following are key techniques identified:
1. Top Management Support
Change initiatives must be led and supported by top leadership. Without visible
and consistent support from executives and senior managers, change efforts
often fail. Leaders are responsible for setting the tone and example for others to
follow.
2. Involvement of All Stakeholders
Employees at all levels should be involved in the change process. When people
are actively included, they are more likely to accept and support the change. This
helps reduce resistance and builds trust.
3. Effective Communication
Clear, honest, and consistent communication is critical. The purpose, benefits,
and impact of the change must be explained thoroughly to all employees.
Communication should be two-way, allowing employees to express their
concerns.
4. Training and Support
Training must be provided to equip staff with the necessary skills and knowledge
to adapt to the changes. Continuous support helps them feel more comfortable
and confident throughout the process.
5. Establishing a Clear Vision
A clear and compelling vision of the future helps guide all stakeholders. It
provides a sense of direction and aligns everyone towards the same goals.
