Dell Client Foundations Exam (100 out of
100) Questions and Verified Answers
(GRADED+ 2025)
When do you select the BT Disabled setting in Service Menu of Manufacturing Mode (SMMM)? -
Answer- If BT Disabled label is present inside the bottom door or chassis.
Which of the following is the correct way to trigger BIOS Recovery? - Answer- For desktops, power on
the system and hold down "CTRL + Esc" Key.
Why can't the values in BIOS be saved when it shows as manufacturing mode? - Answer- The system
board jumper is at SERVICE_MODE state.
How will the Dell Command Utility Update help customers? - Answer- NOT Dell Command Utility
Update will check online for the latest Operating System updates and download and install the updates.
State True or False: BIOS Recovery can be used to recover from a No Boot/No POST failure which could
be caused by a corrupted BIOS. - Answer- True
Choose all that apply: You are servicing a Dell Inspiron 22 3265/3263 AIO Desktop and determine that
the LCD panel is faulty. What troubleshooting steps will you follow before replacing the LCD Assembly?
- Answer- NOT Run ePSA, but press Esc to stop testing and regain control of the cursor. Double tap on
the screen and see if the cursor moves to your pressed location. That will determine if hardware is needed
to be replaced or it is a software problem.
NOT Initiate BIOS Recovery by pressing Ctrl + Esc keys upon powering on the system.
Which of the following are the Pre-boot system diagnostics? (Select 2) - Answer- SupportAssist | On-
board Diagnostics & ePSA
Choose all that apply: To prevent CPU pings from being bent or any damage to the system board, which
has to be returned to Dell, technicians must ensure that: - Answer- ESD bag is used for repackaging.
,ZIF Socket T cover is placed back covering the CPU socket.
When do you select the BT Disable setting in Service Menu of Manufacturing Mode (SMMM)? -
Answer- If BT Disabled label is present inside the bottom door or chassis.
Choose all that apply: Which of the following statements are true about the New PSU BIST? - Answer-
To start the PSU BIST: Plug in the AC power cord & note the LED light status
To restart the PSU BIST: Disconnect the AC power cord for 15 seconds (PSU BIST reset time), and then
plug-in the AC power cord
Ensure to disconnect the AC power cord from the PSU, before starting the PSU BIST
How will you initiate ePSA in a Dell system? - Answer- Press F12 to enter one time boot menu and then
select diagnostics.
What does Factory Data Reset do to on a Dell Venue Tablet? - Answer- Will erase all personal data and
downloaded applications on the Tablet.
Choose all that apply: Which of the following statements are true about Latitude Self-Heal recovery? -
Answer- Before replacing system board perform self-heal as a mandatory step.
When self-heal is triggered, system will auto power-on with a blank screen, reboots a couple of times
(watch for the LED lights (Power, Wi-Fi, HDD, etc.))
Upon successfully completing self-heal, the system will power on with the Dell logo.
Which Dell diagnostic tool can be used as a troubleshooting tool when the system fails to boot into the
OS? - Answer- ePSA
What is Thermal grease? - Answer- Thermal grease is a substance used to manage better heat conduction
between two surfaces such as Processor and Heatsink.
, How do you perform a Latitude Self-Heal Recovery? - Answer- Unplug the AC adapter & remove
primary battery -> Disconnect coin-cell (CMOS) battery -> Release the flea power -> Plug-in the AC
adapter
The LCD has passed the BIST, but there is still a video problem. What other components should be
checked and in what order? - Answer- LCD cable, inverter board, system board
You replaced the system board of a Latitude 7530. Which method can you use to enter the laptop's service
tag? - Answer- Input the service tag in the Service Menu (SMMM).
How should the technicians handle the PCBs while dismantling or repackaging them? - Answer- From
the edges/sides only without touching any other area.
For Vostro 5890, under which option of the BIOS Setup Utility can one find the 'BIOS Recovery from
Hard Drive' option? - Answer- Update, Recovery
You are at the customer's place to service XPS 9315 system board. Which digit represents the series of
the laptop in the model's name? - Answer- 9
Which of the following statements are true about Latitude Self-Heal recovery? (Select 3) - Answer- 1-
Self-heal can be used to recover from a no POST / no Power / no Video situation.
2-Self-heal can only be initiated when the coin cell battery & primary battery are not connected to the
system.
3-When self-heal is triggered, system will auto power-on with a blank screen, reboots a couple of times
(watch for the LED lights, Power, Wi-Fi, HDD Etc....
Customer's desktop (OptiPlex 5490 AIO) is flashing a 3,3 LED error code during the service call. Which
section under the service manual will help you get the information about the Diagnostic LED behavior? -
Answer- Troubleshooting
BIOS Recovery from Hard Drive option can be disabled in ____________. - Answer- BIOS
You are fixing a computer running on Windows 10 or later and it is not booting. Which BIOS settings
will you change? (Select 2) - Answer- Change Boot Mode to UEFI
100) Questions and Verified Answers
(GRADED+ 2025)
When do you select the BT Disabled setting in Service Menu of Manufacturing Mode (SMMM)? -
Answer- If BT Disabled label is present inside the bottom door or chassis.
Which of the following is the correct way to trigger BIOS Recovery? - Answer- For desktops, power on
the system and hold down "CTRL + Esc" Key.
Why can't the values in BIOS be saved when it shows as manufacturing mode? - Answer- The system
board jumper is at SERVICE_MODE state.
How will the Dell Command Utility Update help customers? - Answer- NOT Dell Command Utility
Update will check online for the latest Operating System updates and download and install the updates.
State True or False: BIOS Recovery can be used to recover from a No Boot/No POST failure which could
be caused by a corrupted BIOS. - Answer- True
Choose all that apply: You are servicing a Dell Inspiron 22 3265/3263 AIO Desktop and determine that
the LCD panel is faulty. What troubleshooting steps will you follow before replacing the LCD Assembly?
- Answer- NOT Run ePSA, but press Esc to stop testing and regain control of the cursor. Double tap on
the screen and see if the cursor moves to your pressed location. That will determine if hardware is needed
to be replaced or it is a software problem.
NOT Initiate BIOS Recovery by pressing Ctrl + Esc keys upon powering on the system.
Which of the following are the Pre-boot system diagnostics? (Select 2) - Answer- SupportAssist | On-
board Diagnostics & ePSA
Choose all that apply: To prevent CPU pings from being bent or any damage to the system board, which
has to be returned to Dell, technicians must ensure that: - Answer- ESD bag is used for repackaging.
,ZIF Socket T cover is placed back covering the CPU socket.
When do you select the BT Disable setting in Service Menu of Manufacturing Mode (SMMM)? -
Answer- If BT Disabled label is present inside the bottom door or chassis.
Choose all that apply: Which of the following statements are true about the New PSU BIST? - Answer-
To start the PSU BIST: Plug in the AC power cord & note the LED light status
To restart the PSU BIST: Disconnect the AC power cord for 15 seconds (PSU BIST reset time), and then
plug-in the AC power cord
Ensure to disconnect the AC power cord from the PSU, before starting the PSU BIST
How will you initiate ePSA in a Dell system? - Answer- Press F12 to enter one time boot menu and then
select diagnostics.
What does Factory Data Reset do to on a Dell Venue Tablet? - Answer- Will erase all personal data and
downloaded applications on the Tablet.
Choose all that apply: Which of the following statements are true about Latitude Self-Heal recovery? -
Answer- Before replacing system board perform self-heal as a mandatory step.
When self-heal is triggered, system will auto power-on with a blank screen, reboots a couple of times
(watch for the LED lights (Power, Wi-Fi, HDD, etc.))
Upon successfully completing self-heal, the system will power on with the Dell logo.
Which Dell diagnostic tool can be used as a troubleshooting tool when the system fails to boot into the
OS? - Answer- ePSA
What is Thermal grease? - Answer- Thermal grease is a substance used to manage better heat conduction
between two surfaces such as Processor and Heatsink.
, How do you perform a Latitude Self-Heal Recovery? - Answer- Unplug the AC adapter & remove
primary battery -> Disconnect coin-cell (CMOS) battery -> Release the flea power -> Plug-in the AC
adapter
The LCD has passed the BIST, but there is still a video problem. What other components should be
checked and in what order? - Answer- LCD cable, inverter board, system board
You replaced the system board of a Latitude 7530. Which method can you use to enter the laptop's service
tag? - Answer- Input the service tag in the Service Menu (SMMM).
How should the technicians handle the PCBs while dismantling or repackaging them? - Answer- From
the edges/sides only without touching any other area.
For Vostro 5890, under which option of the BIOS Setup Utility can one find the 'BIOS Recovery from
Hard Drive' option? - Answer- Update, Recovery
You are at the customer's place to service XPS 9315 system board. Which digit represents the series of
the laptop in the model's name? - Answer- 9
Which of the following statements are true about Latitude Self-Heal recovery? (Select 3) - Answer- 1-
Self-heal can be used to recover from a no POST / no Power / no Video situation.
2-Self-heal can only be initiated when the coin cell battery & primary battery are not connected to the
system.
3-When self-heal is triggered, system will auto power-on with a blank screen, reboots a couple of times
(watch for the LED lights, Power, Wi-Fi, HDD Etc....
Customer's desktop (OptiPlex 5490 AIO) is flashing a 3,3 LED error code during the service call. Which
section under the service manual will help you get the information about the Diagnostic LED behavior? -
Answer- Troubleshooting
BIOS Recovery from Hard Drive option can be disabled in ____________. - Answer- BIOS
You are fixing a computer running on Windows 10 or later and it is not booting. Which BIOS settings
will you change? (Select 2) - Answer- Change Boot Mode to UEFI
