Salesforce Administrator Certification
Exam 2025 Questions and Answers
Which feature license can be assigned to
a user record in Salesforce? Choose 2
answers.
A. Opportunity User
B. Service Cloud User
C. Console User
D. Knowledge User - ANSWER✔✔-B. Service Cloud User.
D. Knowledge User.
If two objects have a parent-child
relationship, how can a user access the
child record from the parent record?
A. Child field
B. Related list
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,C. Lookup field
D. Custom link - ANSWER✔✔-B. Related list.Universal Containers wants to create a custom
Universal Containers wants to create a custom object to
capture account survey data. Users must be able to select
an account from the survey record. Users also need the
ability to view related surveys on the account record.
How should the system administrator meet these
requirements Choose 2 answers
A. Create a lookup relationship field on the account
object.
B. Add the account related list to the survey page layout.
C. Create a lookup relationship field on the survey object.
D. Add the survey related list to the account page layout - ANSWER✔✔-C. Create a lookup
relationship
field on the survey object.
D. Add the survey related list to the
account page layout.
A user is having trouble logging into Salesforce. The users
login history shows that this person has attempted to log
FOR STUDY PURPOSES ONLY COPYRIGHT © 2025 ALL RIGHTS RESERVED 2
,in multiple times and has been locked out of the
organization. How can the system administrator help the
user log into Salesforce? Choose 2 answers - ANSWER✔✔-C. Click Reset Password on the
user's record detail page.
D. Click Unlock on the users record
detail page.
When importing data, what happens if some records
do NOT meet the data validation criteria?
A. Import process ignores the data validation criteria.
B. Import process aborts when it encounters the first
invalid record.
C. Import process requires user authorization to
import the invalid records.
D. Import process fails only for the records with
invalid data. - ANSWER✔✔-D. Import process fails only for the
records with invalid data.
The support team at Universal Containers wants to be
more proactive about renewing support plans with
FOR STUDY PURPOSES ONLY COPYRIGHT © 2025 ALL RIGHTS RESERVED 3
, customers. They would like the support representative
dedicated to each account to be notified a month before
the accounts support plan expires. What should an
administrator configure to meet this requirement?
A. Auto-response rule
B. Assignment rule
C. Escalation rule
D. Workflow rule - ANSWER✔✔-D. Workflow rule.
What should be considered when configuring the
lead conversion process? Choose 2 answers
A. Custom lead fields can be mapped to custom
object fields.
B. Custom lead fields can be mapped to account,
contact, and opportunity fields.
C. Roll-up summary lead fields can be mapped to
custom contact fields.
D. Standard lead fields are automatically converted
to account, contact, and opportunity fields - ANSWER✔✔-B. Custom lead fields can be mapped to
FOR STUDY PURPOSES ONLY COPYRIGHT © 2025 ALL RIGHTS RESERVED 4
Exam 2025 Questions and Answers
Which feature license can be assigned to
a user record in Salesforce? Choose 2
answers.
A. Opportunity User
B. Service Cloud User
C. Console User
D. Knowledge User - ANSWER✔✔-B. Service Cloud User.
D. Knowledge User.
If two objects have a parent-child
relationship, how can a user access the
child record from the parent record?
A. Child field
B. Related list
FOR STUDY PURPOSES ONLY COPYRIGHT © 2025 ALL RIGHTS RESERVED 1
,C. Lookup field
D. Custom link - ANSWER✔✔-B. Related list.Universal Containers wants to create a custom
Universal Containers wants to create a custom object to
capture account survey data. Users must be able to select
an account from the survey record. Users also need the
ability to view related surveys on the account record.
How should the system administrator meet these
requirements Choose 2 answers
A. Create a lookup relationship field on the account
object.
B. Add the account related list to the survey page layout.
C. Create a lookup relationship field on the survey object.
D. Add the survey related list to the account page layout - ANSWER✔✔-C. Create a lookup
relationship
field on the survey object.
D. Add the survey related list to the
account page layout.
A user is having trouble logging into Salesforce. The users
login history shows that this person has attempted to log
FOR STUDY PURPOSES ONLY COPYRIGHT © 2025 ALL RIGHTS RESERVED 2
,in multiple times and has been locked out of the
organization. How can the system administrator help the
user log into Salesforce? Choose 2 answers - ANSWER✔✔-C. Click Reset Password on the
user's record detail page.
D. Click Unlock on the users record
detail page.
When importing data, what happens if some records
do NOT meet the data validation criteria?
A. Import process ignores the data validation criteria.
B. Import process aborts when it encounters the first
invalid record.
C. Import process requires user authorization to
import the invalid records.
D. Import process fails only for the records with
invalid data. - ANSWER✔✔-D. Import process fails only for the
records with invalid data.
The support team at Universal Containers wants to be
more proactive about renewing support plans with
FOR STUDY PURPOSES ONLY COPYRIGHT © 2025 ALL RIGHTS RESERVED 3
, customers. They would like the support representative
dedicated to each account to be notified a month before
the accounts support plan expires. What should an
administrator configure to meet this requirement?
A. Auto-response rule
B. Assignment rule
C. Escalation rule
D. Workflow rule - ANSWER✔✔-D. Workflow rule.
What should be considered when configuring the
lead conversion process? Choose 2 answers
A. Custom lead fields can be mapped to custom
object fields.
B. Custom lead fields can be mapped to account,
contact, and opportunity fields.
C. Roll-up summary lead fields can be mapped to
custom contact fields.
D. Standard lead fields are automatically converted
to account, contact, and opportunity fields - ANSWER✔✔-B. Custom lead fields can be mapped to
FOR STUDY PURPOSES ONLY COPYRIGHT © 2025 ALL RIGHTS RESERVED 4
