Warranty Service Authorization Exam ASP & Onsite (RWST217) 90 Questions
1. Disconnect the power cable: A technician is about to open a desktop PC to replace a video card. He shuts
down the computer, opens it, grounds himself withthe ESD wrist strap, and begins to open the case. Which
step did the technician forget to do?
2. To create bootable diagnostics in Windows and Linux.: What is the BootableGenerator used for?
3. Continually tap F1 during system boot: How do you enter BIOS Setup?
4. DIMMs and SO-DIMMs: What are the two major different types of memorymodules that will be found
across Lenovo systems?
5. Lenovo Vantage: Which Lenovo diagnostic tool is best for blue screen errors,slow operating systems, and
regular hardware scans?
6. Hardware Maintenance Manual (HMM): Which of the following shows the list ofcomponents that must be
removed before servicing the LCD panel?
7. The sudden flow of static charge from an object with a higher charge to anobject with a lower charge.:
What is electrostatic discharge?
8. Involving the customer in the solution process: One key aspect of exceptionalcustomer service is .
9. Memory sockets on Motherboard: Where is RAM installed?
10. Spread the thermal compound until the entire surface is covered.: Whichof the following statements
are true about replacing the thermal compound on a laptop?
11. Peripheral Component Interconnect Express: What does PCIe stand for?
12. Take a photograph: What can you do to ensure that you do not forget how thecables are installed before
you service a system?
13. Power Supply Case
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, Bare metal on the inside of the chassis: If you don't have a field kit handy, constantly touching which
components in the chassis will give you zero potentialfor ESD? (select all that apply)
14. Bootable: Lenovo diagnostic tools are available as a or a
downloadable package.
15. Ideapad models: Lenovo Diagnostics - UEFI Version is preloaded into the BIOSon all Lenovo products except
for .
16. Customer experience: Exceptional customer service creates exceptional
, leaving customers feeling positive and enthusastic about their in-teractions with
Lenovo.
17. Lenovo: Who provides the shipping container to the customer when a systemneeds to be shipped to the
service depot?
18. Lenovo Learning: Service Technicians are expected to monitor which site totake service courses for
new products?
2/6
1. Disconnect the power cable: A technician is about to open a desktop PC to replace a video card. He shuts
down the computer, opens it, grounds himself withthe ESD wrist strap, and begins to open the case. Which
step did the technician forget to do?
2. To create bootable diagnostics in Windows and Linux.: What is the BootableGenerator used for?
3. Continually tap F1 during system boot: How do you enter BIOS Setup?
4. DIMMs and SO-DIMMs: What are the two major different types of memorymodules that will be found
across Lenovo systems?
5. Lenovo Vantage: Which Lenovo diagnostic tool is best for blue screen errors,slow operating systems, and
regular hardware scans?
6. Hardware Maintenance Manual (HMM): Which of the following shows the list ofcomponents that must be
removed before servicing the LCD panel?
7. The sudden flow of static charge from an object with a higher charge to anobject with a lower charge.:
What is electrostatic discharge?
8. Involving the customer in the solution process: One key aspect of exceptionalcustomer service is .
9. Memory sockets on Motherboard: Where is RAM installed?
10. Spread the thermal compound until the entire surface is covered.: Whichof the following statements
are true about replacing the thermal compound on a laptop?
11. Peripheral Component Interconnect Express: What does PCIe stand for?
12. Take a photograph: What can you do to ensure that you do not forget how thecables are installed before
you service a system?
13. Power Supply Case
1/6
, Bare metal on the inside of the chassis: If you don't have a field kit handy, constantly touching which
components in the chassis will give you zero potentialfor ESD? (select all that apply)
14. Bootable: Lenovo diagnostic tools are available as a or a
downloadable package.
15. Ideapad models: Lenovo Diagnostics - UEFI Version is preloaded into the BIOSon all Lenovo products except
for .
16. Customer experience: Exceptional customer service creates exceptional
, leaving customers feeling positive and enthusastic about their in-teractions with
Lenovo.
17. Lenovo: Who provides the shipping container to the customer when a systemneeds to be shipped to the
service depot?
18. Lenovo Learning: Service Technicians are expected to monitor which site totake service courses for
new products?
2/6
