ASAP PACE CERTIFICATE STANDARD EXAM PREP 2025/2026 ACCURATE QUESTIONS WITH VERIFIED CORRECT ANSWERS || 100% ENDORSED PASS <LATEST VERSSION>

ASAP PACE CERTIFICATE STANDARD EXAM PREP 2025/2026 ACCURATE QUESTIONS WITH VERIFIED CORRECT ANSWERS || 100% ENDORSED PASS &lt;LATEST VERSION&gt; 1. What is pace - ANSWER A component of tone of voice. It is The rate at which words are spoken. 2. Crucial communication vs critical communication - ANSWER Critical- Midlevel range, Is slightly higher intensity, more consequential, and a little more challenging 3. Crucial- is high intensity and carries a high potential for danger. (Three characteristics of Crucial Communication: Opposing Opinions, High Stakes& Strong Emotions) 4. IQ vs EQ - ANSWER IQ measures ability to learn and is fixed from a relatively early age. EQ is a flexible skill that can be learned over time. 5. What is the "sandwich" technique. - ANSWER The advice to offer positive feedback in combination with negative feedback. Regardless, positive feedback should only be offered when it's genuine. Never offer insincere positive words solely as a means of softening negative feedback. 6. BUSINESS WRITING FUNDAMENTALS ? (3) - ANSWER 1. PREPARE- 2. PRODUCE 3. PROOF 7. What is Destructive Conflict - ANSWER creates negative outcomes—broken relationships, decreased productivity, wasted time, etc 8. What is Interpersonal Communication - ANSWER is the process by which people exchange information. 9. What is relationship management - ANSWER Involves the ability to manage stress and hand in hand with interpersonal communication skills.Invest the time and effort to create mutually satisfying relationships. 10. Ways to improve relationship management skills include: - ANSWER Engage in frequent high-quality communication with others. Acknowledge other people's feelings in difficult situations. Provide positive and constructive feedback. Accept positive and constructive feedback offered to you. Show others you care about them through your actions and words. 11. What term is the umbrella category that covers all the various forms of computer-altered reality? - ANSWER What term is the umbrella category that covers all the various forms of computer-altered reality? 12. Which input device is a data collection machine that creates a digital imprint of a physical characteristics to provide security without the need for passwords? - ANSWER biometrics 13. Items that fall into Q2 in the Time Management Matrix are considered - ANSWER Productivity (Low urgency and High importance) 14. An operating system independent file format enabling you to create and share documents containing text, graphics, and images to preserve the layout is a - ANSWER . portable document format (PDF) 15. A policy that dictates exactly how long documents should be kept and when/how they should be properly disposed of is called a ____ policy. - ANSWER . document retention 16. The process of doing all items that are similar in nature in one period of time to reduce ramp up and slow down time is known as what? - ANSWER batching 17. A quick, introductory statement that helps others get to know who you are is also called - ANSWER an elevator speech 18. Rapid refocus is best described as: - ANSWER . the ability to focus fully on the task at hand and then smoothly transition that concentration wholly to the next task 19. A set of online communication practices and rules is - ANSWER netiquette 20. The strategy of making time on the calendar to focus on one specific item or a batch of items is called what? - ANSWER time blocking 21. A superior video editor, a preview utility and a streaming music service are features of which operating system? - ANSWER mac os 22. Tasks that can be done simultaneously because one or both of them doesn't require mental effort is the definition of what term? - ANSWER background tasking 23. A task that can be completed at the same time as other tasks is called a __________ task. - ANSWER concurrent 24. A task that can only be done after another task is completed is called a ______ task. - ANSWER priority 25. A task that must be completed before another one can be done is called a _____ task. - ANSWER precedent 26. Robert's Rules of Order: Take from the Table - ANSWER Resumes consideration of item previously "laid on the table" - state the motion to take from the table 27. Robert's Rules of Order: Reconsider - ANSWER Can be made only by one on the prevailing side who has changed position or view 28. Levels of Communication - ANSWER Casual Communication - low intensity, inconsequential, and light (ex: a spontaneous chat with a coworker in the hallway) 29. Critical Communication - slightly higher intensity, more consequential, qnd a little more challenging (ex: a phone call to discuss the status of a project with its owner) 30. The communication Cycle - ANSWER SENDER (message, endcode) --&gt; SEND --&gt; RECEIVER (decode, interpret) --&gt; receiver becomes sender Sender fliters message through unique lens of emotion, experience, background, education, and more. As the receiver, your job is to decode the messages coming your way, unpack them, and create meaning from them. When you are ready to provide feedback, you become the sender. 31. Being an Effective Communicator - ANSWER As the sender, this means your message is clear; you make the decoding process easy for the receiver(s) and minimize the potential for misunderstanding. As the receiver, this means you decode messages wisely, ensuring the understanding of the meaning of others. 32. Types of Communication - ANSWER One-Way - Message from sender to receiver, a fast effective way to disseminate information, but can create challenges; receivers do not have an opportunity to clarify 33. Two-Way - messages are sent and received back and forth between two or more parties, creating a mutual exchange (ex: group discussion) 34. Why Communication Matters - ANSWER Your communication skills influence how people perceive you, how they treat you, and ultimately, the opportunities they afford now and in the future. Communication is the foundation for building, maintaining, and leveraging relationships; helps establish powerful, collaborative, and synergistic relationships. 35. Effective Communicators - ANSWER Avoid using: - Indirect, unclear, or vague words - Exaggerations - Buzzwords, jargon, obscure acronyms, and overly technical or complicated language - Too many words - Inappropriate or foul language 36. Tone of Voice - ANSWER Pitch - the degree of height or depth of a sound Pace - the rate at which words are spoken Volume - the degree of sound intensity or loudness Inflection - the rhythmic up anf down of the voice, which shapes words Emphasis - the stress places upon a specific word or words to underscore importance 37. 3 Reasons for Disorganization - ANSWER 1. You have too much stuff (Declutter) 2. The things you have do not have a place where they belong (Pick a Place) 3. You don't put things back where they belong (Put Things Back) 38. Paper Filing - ANSWER Purpose based, not type based Employee file is purpose based. Type based is too broad. Start broad and narrow down Consider location Understand retention policies 39. Digital Filing - ANSWER Logical hierarchical structure Consistent naming convention Regular & frequent clean up routine 40. Chromebook - ANSWER a computer running the Google Chrome OS with the requirement of Internet access to operate. Instead of installing and running programs from the hard drive almost everything is run from the cloud. Cannot use Microsoft suite on the computer. Only online through limited programs that offer only 20% of the features. Used specifically for browsing or to be used with google suites. 41. Apple Mac OS - ANSWER An operating system specific to Apple. It can run Microsoft office suite except "Access". 42. MAC can be partitioned into two different desktop images so they can flip back between ios and windows setup. 43. PC - ANSWER PC uses windows operating systems. Most commonly used in business. can use azure, teams, onedrive, microsoft 365. 44. videoconferencing - ANSWER using video and audio links along with computers to let people in different locations see, hear, and talk with one another 45. Cloud Computing - ANSWER A system in which all computer programs and data is stored on a central server owned by a company (e.g. Google) and accessed virtually by anyone in the office.