SAFE CRISIS MANAGEMENT TEST PAPER 2025/2026
QUESTIONS WITH ANSWERS RATED A+
✔✔Active aggression - ✔✔"fight or flight" - meeting aggression will only reinforce the
use of aggression
✔✔Passive aggression - ✔✔expression of negative feelings, resentment and
aggression in an unassertive way (pushing buttons)
✔✔Counter aggression - ✔✔instinctual, self-protection reaction, you are offended and
the reaction is aggression
✔✔All behaviors are - ✔✔temporary
✔✔Behavior curve - ✔✔Stimulus -> period of escalation -> out-of-control period (peak) -
> period of de-escalation -> controlled behavior
✔✔At peak of out-of-control behavior there is - ✔✔no thought
✔✔Level of insults/types of insults - ✔✔making deals, needing to have the last word,
blatant rule violation, constantly questioning "why?", playing one staff against another,
refusal to comply, loopholes
✔✔Making deals - ✔✔often happens when they don't want to follow daily schedule - do
not bargain!
✔✔Needing to have the last word - ✔✔they often try to keep the conversation going - let
them have the last word if possible
✔✔Blatant rule violation - ✔✔engage in argument/seek attention - temporarily ignoring
the behavior (address later)
✔✔Constantly asking "why?" - ✔✔Their attempt to control and prolong the
conversation/challenge authority - agree to answer during their time
✔✔Playing one staff against the other - ✔✔pointing out inconsistent rule enforcement or
different expectations - follow the schedule & with collegues
✔✔Refusal to comply - ✔✔trying to take control by challenging you - review their
choices
✔✔Loopholes - ✔✔complying with the letter of the law but not its spirit - provide specific
instructions
, ✔✔Positive responses to bad behaviors - ✔✔ignore inconsequential behaviors, walk
away then re-engage, share feelings, script a response, remain focused on the
individual's behavior, and self-talk
✔✔Self-talk components - ✔✔Perception (is it as bad as it appears?), interpretation
(what are they trying to get me to do?), and behavior (what should i do?)
✔✔Guiding self-talk - ✔✔STAR
✔✔STOP (Self-talk) - ✔✔Mentally interpret any internal conversation before responding
✔✔THINK (Self-talk) - ✔✔Consider options and responses that have been scripted in
advance
✔✔ANALYZE (Self-talk) - ✔✔Decide on which strategy to utilize in this particular
situation
✔✔RESPOND (self-talk) - ✔✔Use the chosen strategy and intervene as trained
✔✔T/F: Sharing feelings is most effective when there is already tension between you
and the individual - ✔✔False
✔✔Non-verbal techniques - ✔✔Planned ignoring, signals, environmental prompts,
proximity prompt, touch prompt, and sensory strategies
✔✔Planned ignoring - ✔✔predetermined choice to disregard behaviors
✔✔Signals - ✔✔Convey meaning - eye contact, facial expressions, body language, and
gestures
✔✔Environmental prompts - ✔✔Directing the individuals attention to an object or
location in the environment that represents what you want them to do
✔✔Proximity prompt - ✔✔moving closer to them to signal better behavior in a non-
threatening way
✔✔Touch proximity - ✔✔physical contact to indicate concern or provide reassurance
✔✔Sensory strategies - ✔✔Minimize external stimulus and decompression strategies
(coping skills)
✔✔Para-verbal communication - ✔✔Message that is transmitted through tone, rate, and
volume
QUESTIONS WITH ANSWERS RATED A+
✔✔Active aggression - ✔✔"fight or flight" - meeting aggression will only reinforce the
use of aggression
✔✔Passive aggression - ✔✔expression of negative feelings, resentment and
aggression in an unassertive way (pushing buttons)
✔✔Counter aggression - ✔✔instinctual, self-protection reaction, you are offended and
the reaction is aggression
✔✔All behaviors are - ✔✔temporary
✔✔Behavior curve - ✔✔Stimulus -> period of escalation -> out-of-control period (peak) -
> period of de-escalation -> controlled behavior
✔✔At peak of out-of-control behavior there is - ✔✔no thought
✔✔Level of insults/types of insults - ✔✔making deals, needing to have the last word,
blatant rule violation, constantly questioning "why?", playing one staff against another,
refusal to comply, loopholes
✔✔Making deals - ✔✔often happens when they don't want to follow daily schedule - do
not bargain!
✔✔Needing to have the last word - ✔✔they often try to keep the conversation going - let
them have the last word if possible
✔✔Blatant rule violation - ✔✔engage in argument/seek attention - temporarily ignoring
the behavior (address later)
✔✔Constantly asking "why?" - ✔✔Their attempt to control and prolong the
conversation/challenge authority - agree to answer during their time
✔✔Playing one staff against the other - ✔✔pointing out inconsistent rule enforcement or
different expectations - follow the schedule & with collegues
✔✔Refusal to comply - ✔✔trying to take control by challenging you - review their
choices
✔✔Loopholes - ✔✔complying with the letter of the law but not its spirit - provide specific
instructions
, ✔✔Positive responses to bad behaviors - ✔✔ignore inconsequential behaviors, walk
away then re-engage, share feelings, script a response, remain focused on the
individual's behavior, and self-talk
✔✔Self-talk components - ✔✔Perception (is it as bad as it appears?), interpretation
(what are they trying to get me to do?), and behavior (what should i do?)
✔✔Guiding self-talk - ✔✔STAR
✔✔STOP (Self-talk) - ✔✔Mentally interpret any internal conversation before responding
✔✔THINK (Self-talk) - ✔✔Consider options and responses that have been scripted in
advance
✔✔ANALYZE (Self-talk) - ✔✔Decide on which strategy to utilize in this particular
situation
✔✔RESPOND (self-talk) - ✔✔Use the chosen strategy and intervene as trained
✔✔T/F: Sharing feelings is most effective when there is already tension between you
and the individual - ✔✔False
✔✔Non-verbal techniques - ✔✔Planned ignoring, signals, environmental prompts,
proximity prompt, touch prompt, and sensory strategies
✔✔Planned ignoring - ✔✔predetermined choice to disregard behaviors
✔✔Signals - ✔✔Convey meaning - eye contact, facial expressions, body language, and
gestures
✔✔Environmental prompts - ✔✔Directing the individuals attention to an object or
location in the environment that represents what you want them to do
✔✔Proximity prompt - ✔✔moving closer to them to signal better behavior in a non-
threatening way
✔✔Touch proximity - ✔✔physical contact to indicate concern or provide reassurance
✔✔Sensory strategies - ✔✔Minimize external stimulus and decompression strategies
(coping skills)
✔✔Para-verbal communication - ✔✔Message that is transmitted through tone, rate, and
volume
