MNGT 360 EXAM 1 (UNL) WITH ALL CORRECT
& VERIFIED ANSWERS (UPDATED TO PASS)
Organizational Behavior Correct answer-Field of study devoted to understanding, explaining and
improving the attitudes and behaviors of individuals and groups in organizations
HR Management Correct answer-Takes OB principles/theories and applies their "nuts-and-bolts" in
organizations
Strategic Management Correct answer-Focuses on the product choices and industry characteristics
that affect an organizations profitability
Individual Mechanisms Correct answer-Things that directly affect job performance and
organizational commitment. These include: job satisfaction, stress, motivation, trust, justice, ethics,
learning and decision making.
Individual Characteristics Correct answer-The factors that improve individual mechanisms. Some
examples are: personality and cultural values and ability.
Socially complex resources Correct answer-It's not always clear how they came to develop, though
it is clear which organizations do and do not possess them
Ex) culture, teamwork, trust, and reputation
Rule of One-Eighth Correct answer-The belief that at best one-eighth, or 12%, of organizations will
actually do what is required to build profits by putting people first
Method of experience Correct answer-People hold firmly to some belief because it is consistent
with their own experience and observations
Method of intuition Correct answer-People hold firmly to some belief because it "just stands to
reason"-it seems obvious or self-evident
Method of authority Correct answer-People hold firmly to some belief because some respected
official, agency, or source has said it is so
Method of science Correct answer-People accept some belief because scientific studies have
tended to replicate that result using a series of samples, settings and methods
Hypothesis Correct answer-Written predictions that specify relationships between variables
Correlation Correct answer-Describes the statistical relationship between two variables
Theory Correct answer-A collection of assertions-both verbal and symbolic-that specify how and
why variables are related, as well as the conditions in which they should and should not be related
(must be tested)
Casual inferences Correct answer-Establishing that one variable really does cause another
Meta-analysis Correct answer-It takes all of the correlations found in studies of a particular
relationship and calculates a weighted average
, Evidence-based management Correct answer-A perspective that argues that scientific findings
should form the foundation for management education, much as they do for medical education
Job performance Correct answer-Value of the set of employee behaviors that contribute, either
positively or negatively, to organizational goal accomplishment
- This includes task performance, citizenship behavior and counterproductive behavior
Task performance Correct answer-Employee behaviors that directly transform organizational
resources into the goods or services that the organization produces
-This includes routine, adaptive and creative
Routine task performance Correct answer-Well-known responses to demands that occur in a
normal, routine, or otherwise predictable way
Adaptive task performance Correct answer-Involves employee responses to task demands that are
novel, unusual, or, at the very least, unpredictable
Creative task performance Correct answer-The degree to which individuals develop ideas or
physicals outcomes that are both novel and useful
Job analysis Correct answer-A list of the activities involved in a job is generated. Each activity on
this list is rated by "subject matter experts," according to things like the importance and frequency of
the activity. The activities that are related highly in terms of their importance and frequency are
retained and used to define task performance.
Citizenship behaviors Correct answer-Voluntary employee behaviors that may or may not be
rewarded but that contribute to the organization by improving the overall quality of the work setting
-This includes organizational and interpersonal citizenship behaviors
Interpersonal citizenship behavior Correct answer-Helping, courtesy and sportsmanship
Organizational citizenship behavior Correct answer-Voice, civic virtue and boosterism
Voice (organizational citizenship behavior) Correct answer-Speaking up and offering constructive
suggestions for change
Civic Virtue Correct answer-Refers to participating in the company's operations at a deeper-than-
normal level by attending voluntary meetings and functions, reading and keeping up with
organizational announcements, and keeping abreast of business news that affects the company
Boosterism Correct answer-Means representing the organization in a positive way when out in
public, away from the office, and away from work
Helping Correct answer-Involves assisting coworkers who have heavy workloads, aiding them with
personal matters and showing new employees the ropes when they first arrive on the job
Courtesy Correct answer-Refers to keeping coworkers informed about matters that are relevant to
them
Sportsmanship Correct answer-Involves maintaining a good attitude with coworkers, even when
they've done something annoying or when the unit is going through tough times
& VERIFIED ANSWERS (UPDATED TO PASS)
Organizational Behavior Correct answer-Field of study devoted to understanding, explaining and
improving the attitudes and behaviors of individuals and groups in organizations
HR Management Correct answer-Takes OB principles/theories and applies their "nuts-and-bolts" in
organizations
Strategic Management Correct answer-Focuses on the product choices and industry characteristics
that affect an organizations profitability
Individual Mechanisms Correct answer-Things that directly affect job performance and
organizational commitment. These include: job satisfaction, stress, motivation, trust, justice, ethics,
learning and decision making.
Individual Characteristics Correct answer-The factors that improve individual mechanisms. Some
examples are: personality and cultural values and ability.
Socially complex resources Correct answer-It's not always clear how they came to develop, though
it is clear which organizations do and do not possess them
Ex) culture, teamwork, trust, and reputation
Rule of One-Eighth Correct answer-The belief that at best one-eighth, or 12%, of organizations will
actually do what is required to build profits by putting people first
Method of experience Correct answer-People hold firmly to some belief because it is consistent
with their own experience and observations
Method of intuition Correct answer-People hold firmly to some belief because it "just stands to
reason"-it seems obvious or self-evident
Method of authority Correct answer-People hold firmly to some belief because some respected
official, agency, or source has said it is so
Method of science Correct answer-People accept some belief because scientific studies have
tended to replicate that result using a series of samples, settings and methods
Hypothesis Correct answer-Written predictions that specify relationships between variables
Correlation Correct answer-Describes the statistical relationship between two variables
Theory Correct answer-A collection of assertions-both verbal and symbolic-that specify how and
why variables are related, as well as the conditions in which they should and should not be related
(must be tested)
Casual inferences Correct answer-Establishing that one variable really does cause another
Meta-analysis Correct answer-It takes all of the correlations found in studies of a particular
relationship and calculates a weighted average
, Evidence-based management Correct answer-A perspective that argues that scientific findings
should form the foundation for management education, much as they do for medical education
Job performance Correct answer-Value of the set of employee behaviors that contribute, either
positively or negatively, to organizational goal accomplishment
- This includes task performance, citizenship behavior and counterproductive behavior
Task performance Correct answer-Employee behaviors that directly transform organizational
resources into the goods or services that the organization produces
-This includes routine, adaptive and creative
Routine task performance Correct answer-Well-known responses to demands that occur in a
normal, routine, or otherwise predictable way
Adaptive task performance Correct answer-Involves employee responses to task demands that are
novel, unusual, or, at the very least, unpredictable
Creative task performance Correct answer-The degree to which individuals develop ideas or
physicals outcomes that are both novel and useful
Job analysis Correct answer-A list of the activities involved in a job is generated. Each activity on
this list is rated by "subject matter experts," according to things like the importance and frequency of
the activity. The activities that are related highly in terms of their importance and frequency are
retained and used to define task performance.
Citizenship behaviors Correct answer-Voluntary employee behaviors that may or may not be
rewarded but that contribute to the organization by improving the overall quality of the work setting
-This includes organizational and interpersonal citizenship behaviors
Interpersonal citizenship behavior Correct answer-Helping, courtesy and sportsmanship
Organizational citizenship behavior Correct answer-Voice, civic virtue and boosterism
Voice (organizational citizenship behavior) Correct answer-Speaking up and offering constructive
suggestions for change
Civic Virtue Correct answer-Refers to participating in the company's operations at a deeper-than-
normal level by attending voluntary meetings and functions, reading and keeping up with
organizational announcements, and keeping abreast of business news that affects the company
Boosterism Correct answer-Means representing the organization in a positive way when out in
public, away from the office, and away from work
Helping Correct answer-Involves assisting coworkers who have heavy workloads, aiding them with
personal matters and showing new employees the ropes when they first arrive on the job
Courtesy Correct answer-Refers to keeping coworkers informed about matters that are relevant to
them
Sportsmanship Correct answer-Involves maintaining a good attitude with coworkers, even when
they've done something annoying or when the unit is going through tough times
