Questions and CORRECT Answers
If a sales department supervisor is held accountable by a middle manager for the department's
performance, whom is the department supervisor dependent upon to make this performance
possible? - CORRECT ANSWER - department sales persons
The management function of __________ is being activated when a bookstore manager
measures daily sales in the magazine section and compares them with daily sales targets. -
CORRECT ANSWER - controlling
The process of building and maintaining good working relationships with others who may
someday help a manager implement his or her work agendas is called ________. - CORRECT
ANSWER - entrepreneurship
According to thinking by Robert Katz, skills are more likely to be emphasized by top managers
than by first-line managers. - CORRECT ANSWER - conceptual
An effective manager is someone who helps others to achieve high levels of both ________ and
__________. - CORRECT ANSWER - Performance/satisfaction
_________ is the active oversight by boards of directors of top management decisions in such
areas as corporate strategy and financial reporting. - CORRECT ANSWER - corporate
governance
When a manager denies promotion to a qualified worker simply because of a personal dislike for
the fact that she is Hispanic, this is an example of ________. - CORRECT ANSWER -
discrimination
A company buys cloth in one country, has designs made in another country, sews the garments in
another country, and sells the finished product in yet other countries. This firm is actively
engaging in the practice of __________. - CORRECT ANSWER - global outsourcing
, The intellectual capital equation states that: Intellectual Capital=_______X Commitment. -
CORRECT ANSWER - competency
If the direction in managerial work today is away from command and control, what is it towards?
- CORRECT ANSWER - carrot and stick
The manager's role in the "upside-down pyramid" view of organizations is best described as
providing _________ so that operating workers can directly serve ________. - CORRECT
ANSWER - support, customers
When a team leader clarifies desired work targets and deadline for a work team, he or she is
fulfilling the management function of __________. - CORRECT ANSWER - planning
The research of Mintzburg and others concludes that managers _________. - CORRECT
ANSWER - always live with the pressures of performance responsibility
The accounting manager for a local newspaper would be considered a _________ manager,
whereas the editorial manager would be considered a _________ manager. - CORRECT
ANSWER - staff, line
Which of the following is a responsibility that is most associated with the work of a CEO or
chief executive officer of a large company? - CORRECT ANSWER - link the company
with the external environment
A management consultant who advises managers to study jobs, carefully train workers to do
those jobs with the most efficient motions, and offer financial incentives tied to job performance
would most likely be using ideas from ________. - CORRECT ANSWER - scientific
management