BMGT 341 exam 1 UPDATED ACTUAL
Exam Questions and CORRECT Answers
organization - CORRECT ANSWER - a collection of people working together usually
with some division of labor to achieve a common purpose
organizational behavior (OB) - CORRECT ANSWER - an interdisciplinary field dedicated
to understanding/managing people at work
3 ways we study OB - CORRECT ANSWER - individual processes, group processes,
organizational processes
what perspective is OB based on - CORRECT ANSWER - contingency perspective
soft skills - CORRECT ANSWER - -most desired to employers
-personal attributes (attitude, personality, teamwork leadership)
-inter-personal skills (active listening, positive attitudes, effective communication
technical skills - CORRECT ANSWER - -ability to get the job done
-based on job function & specific knowledge
human capital - CORRECT ANSWER - productive potential of an individual's knowledge,
skills, & experiences
social capital - CORRECT ANSWER - productive potential resulting from goodwill, trust,
relationships, & cooperative effort
ethics - CORRECT ANSWER - moral principles that govern a person's or group's
behavior
, business ethics - CORRECT ANSWER - the application of moral rules by a corporation to
determine how best to treat its employees, shareholders, and customers
why is ethics important - CORRECT ANSWER - -employees are always confronted w/
ethical challenges
-unethical behavior reduces cooperation, loyalty, performance
does unethical mean illegal? - CORRECT ANSWER - no, very few unethical acts are
illegal
causes of unethical behavior - CORRECT ANSWER - ill-conceived goals, motivated
blindness, indirect blindness, pressure from supervisors, no consequences
what can be done about unethical behavior - CORRECT ANSWER - -it's business, treat it
that way
-challenge the rationale
-consider long term consequences
-solutions- not just complaints
social responsibility - CORRECT ANSWER - obligation to make decisions that ultimately
benefit society
corporate social responsibility (shareholder/stakeholder views) - CORRECT ANSWER -
1. shareholder - the only social responsibility of a business is to make profit
2. stakeholder - responsibility to seek profits and satisfy multiple stakeholders
(primary/secondary)
primary stakeholders - CORRECT ANSWER - have greater influence
ex. customers, employees, investors
Exam Questions and CORRECT Answers
organization - CORRECT ANSWER - a collection of people working together usually
with some division of labor to achieve a common purpose
organizational behavior (OB) - CORRECT ANSWER - an interdisciplinary field dedicated
to understanding/managing people at work
3 ways we study OB - CORRECT ANSWER - individual processes, group processes,
organizational processes
what perspective is OB based on - CORRECT ANSWER - contingency perspective
soft skills - CORRECT ANSWER - -most desired to employers
-personal attributes (attitude, personality, teamwork leadership)
-inter-personal skills (active listening, positive attitudes, effective communication
technical skills - CORRECT ANSWER - -ability to get the job done
-based on job function & specific knowledge
human capital - CORRECT ANSWER - productive potential of an individual's knowledge,
skills, & experiences
social capital - CORRECT ANSWER - productive potential resulting from goodwill, trust,
relationships, & cooperative effort
ethics - CORRECT ANSWER - moral principles that govern a person's or group's
behavior
, business ethics - CORRECT ANSWER - the application of moral rules by a corporation to
determine how best to treat its employees, shareholders, and customers
why is ethics important - CORRECT ANSWER - -employees are always confronted w/
ethical challenges
-unethical behavior reduces cooperation, loyalty, performance
does unethical mean illegal? - CORRECT ANSWER - no, very few unethical acts are
illegal
causes of unethical behavior - CORRECT ANSWER - ill-conceived goals, motivated
blindness, indirect blindness, pressure from supervisors, no consequences
what can be done about unethical behavior - CORRECT ANSWER - -it's business, treat it
that way
-challenge the rationale
-consider long term consequences
-solutions- not just complaints
social responsibility - CORRECT ANSWER - obligation to make decisions that ultimately
benefit society
corporate social responsibility (shareholder/stakeholder views) - CORRECT ANSWER -
1. shareholder - the only social responsibility of a business is to make profit
2. stakeholder - responsibility to seek profits and satisfy multiple stakeholders
(primary/secondary)
primary stakeholders - CORRECT ANSWER - have greater influence
ex. customers, employees, investors
