1 UPDATED ACTUAL Exam Questions
and CORRECT Answers
Which of the following is not a typical service attribute?
A) intangible product
B) easy to store
C) customer interaction is high
D) simultaneous production and consumption
E) difficult to resell - CORRECT ANSWER -B
Efficiency is more important than effectiveness
a) True
b) False - CORRECT ANSWER -B
An artist, over a period of a day, converts 8kg of steel, bought at $10/kg and 2kg of plastic,
bought at $5/kg, into 4 lamps that he sells for $100 each. What is the productivity for the artist in
that day?
a) 130
b) 4.44
c) 4
d) 400
e) 90 - CORRECT ANSWER -B
Productivity can be improved by
A) increasing inputs while holding outputs steady
B) decreasing outputs while holding inputs steady
C) increasing inputs and outputs in the same proportion