Exam Questions and CORRECT Answers
Management - CORRECT ANSWER - The process of accomplishing the goals of an
organization through the effective use of people and other resources.
System - CORRECT ANSWER - A group of parts that work together as a whole
Total Quality Management (TQM) - CORRECT ANSWER - a management philosophy
that focuses on satisfying customers through empowering employees to be an active part of
continuous quality improvement
Sustainability - CORRECT ANSWER - meeting the needs of the present without
compromising the ability of future generations to meet their own needs
intelligence - CORRECT ANSWER - mental quality consisting of the ability to learn from
experience, solve problems, and use knowledge to adapt to new situations
Personality - CORRECT ANSWER - an individual's characteristic pattern of thinking,
feeling, and acting
Big Five Personality Dimensions - CORRECT ANSWER - 1. extroversion
2. agreeableness
3. conscientiousness
4. emotional stability
5. openness to experience
self-efficacy - CORRECT ANSWER - An individual's belief that he or she is capable of
performing a task.