ZCM2: Capstone Summary
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D520 Task 1 Capstone Summary
Student name:
Student ID:
Capstone program: Master of Healthcare Administration
1. Describe the real-world healthcare challenge or need.
In healthcare, there’s a real and pressing issue with staff retention - something that
impacts both the people working in these settings and the quality of care patients
receive. One of the biggest struggles revolves around hiring, onboarding, and
employee engagement challenges - all of which contribute significantly to burnout,
job dissatisfaction, and turnover.
Hiring Challenges
Healthcare facilities are constantly looking for skilled workers, especially nurses,
allied health professionals, and competent ancillary staff. The US Bureau of Labor
Statistics reports that jobs in healthcare are on target to grow much quicker than
other occupations, accounting for 45% of all jobs through 2032. Due to many
factors, including the pandemic, the current staff shortage has reached critical
levels, with demand far outpacing the supply of qualified individuals. This shortage
forces organizations to scramble for talent, which often leads to positions remaining
open for extended periods, placing extra pressure on the existing staff. High
turnover rates—especially in nursing—are also a big concern. For example,
hospitals report a turnover rate of about 18% for nurses alone (Dzakula et al.,
2022). When workers are constantly coming and going, building a stable,
experienced team is difficult, which ultimately impacts patient care and increases
labor costs.
Onboarding Challenges
Before onboarding begins, there’s the interview process. New department directors
often lack the necessary skills to conduct effective interviews that ensure the best
candidate is selected. Once new staff members are hired, they then face an
Western Governors University
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Accessibility Review Completed and Approved for Distribution and Use.
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Academic Product Management [HC - Based on review completed 12/09/24.]
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th th Capstone Summary
th
D520 Task 1 Capstone Summary
Student name:
Student ID:
Capstone program: Master of Healthcare Administration
1. Describe the real-world healthcare challenge or need.
In healthcare, there’s a real and pressing issue with staff retention - something that
impacts both the people working in these settings and the quality of care patients
receive. One of the biggest struggles revolves around hiring, onboarding, and
employee engagement challenges - all of which contribute significantly to burnout,
job dissatisfaction, and turnover.
Hiring Challenges
Healthcare facilities are constantly looking for skilled workers, especially nurses,
allied health professionals, and competent ancillary staff. The US Bureau of Labor
Statistics reports that jobs in healthcare are on target to grow much quicker than
other occupations, accounting for 45% of all jobs through 2032. Due to many
factors, including the pandemic, the current staff shortage has reached critical
levels, with demand far outpacing the supply of qualified individuals. This shortage
forces organizations to scramble for talent, which often leads to positions remaining
open for extended periods, placing extra pressure on the existing staff. High
turnover rates—especially in nursing—are also a big concern. For example,
hospitals report a turnover rate of about 18% for nurses alone (Dzakula et al.,
2022). When workers are constantly coming and going, building a stable,
experienced team is difficult, which ultimately impacts patient care and increases
labor costs.
Onboarding Challenges
Before onboarding begins, there’s the interview process. New department directors
often lack the necessary skills to conduct effective interviews that ensure the best
candidate is selected. Once new staff members are hired, they then face an
Western Governors University
th th 1|Page th th th
Accessibility Review Completed and Approved for Distribution and Use.
th th th th th th th th
Academic Product Management [HC - Based on review completed 12/09/24.]
th th th th th th th th th
