PCM MIDTERM EXAM 2025 QUESTIONS
AND ANSWERS
Types of Collaboration - ANS Interprofessional: between different health care providers, such
as OTs and speech therapists and PTs. All working towards same goal
Professional: OTs working with OTAs or PTs working with PTAs
Communication Types - ANS Verbal
Non-verbal
Written
What does HIPAA stand for? - ANS Health Insurance Portability and Accountability Act
What does PHI stand for? - ANS Protected Health Information
Verbal Communication - ANS Consider tone, volume, and flexion in voice
Cueing; be concise and to the point
Have patient repeat back what was said
Patient-friendly terminology
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,Non-verbal Communication - ANS Patients posture - can indicate how a pt may be feeling
Facial expressions and body language
Written Communication - ANS Interprofessional collaboration
Document pt care
Home health care needs to be documented
Barriers to Effective Communication - ANS Environment
Communicating with Disabled Patients - ANS Be at eye level
Tactical and visual cues in addition to verbal communication
Interact as if there is not a disability
Elements of Informed Consent - ANS 1. Introduction
2. Confirm patient (DOB and Full name)
3. Confirm diagnosis
4. Explain plan for the day ("What I would like to do today is...")
5. Explain Benefits
6. Explain Risks
7. Give alternatives
8. Re-emphasize Benefits
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,9. Questions
10. Consent ("Do you want to get started now?")
Types of Medical Errors - ANS 1. Sentinel event
2. Potential adverse event
3. Active error
4. Latent error
Sentinel Event - ANS Actual adverse event (it already occurred); might be part of medical
management team
ex. Doctor did not wash hands, gives pt MRSA
Potential Adverse Event - ANS Something that was caught before it happened (did not
actually occur)
ex. medication error but nurse caught it in time and dr. modifies it
Active Error - ANS Caused by the individual
ex. pt falls while under supervision of PT/OT
Latent Error - ANS Caused by a third party
ex. equipment lift not installed properly by company
Preventing Medical Errors - ANS RCA - root cause analysis (sentinel event)
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, Functional equipment
Obstacle area is clean, free of clutter
Be aware of physiological changes with age (ex. skin is thinner in elderly)
Be aware of spills
Safety Recommendations - ANS Hand hygiene (before and after treatment)
Secure equipment
Maintain sufficient space
Assess environment
Attend to pt at all times
Properly protect pt
Etc.
Vital Signs - ANS Body Temperature
Heart Rate
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AND ANSWERS
Types of Collaboration - ANS Interprofessional: between different health care providers, such
as OTs and speech therapists and PTs. All working towards same goal
Professional: OTs working with OTAs or PTs working with PTAs
Communication Types - ANS Verbal
Non-verbal
Written
What does HIPAA stand for? - ANS Health Insurance Portability and Accountability Act
What does PHI stand for? - ANS Protected Health Information
Verbal Communication - ANS Consider tone, volume, and flexion in voice
Cueing; be concise and to the point
Have patient repeat back what was said
Patient-friendly terminology
Copyright ©2025 BRIGHTSTARS ALL RIGHTS RESERVED 1
,Non-verbal Communication - ANS Patients posture - can indicate how a pt may be feeling
Facial expressions and body language
Written Communication - ANS Interprofessional collaboration
Document pt care
Home health care needs to be documented
Barriers to Effective Communication - ANS Environment
Communicating with Disabled Patients - ANS Be at eye level
Tactical and visual cues in addition to verbal communication
Interact as if there is not a disability
Elements of Informed Consent - ANS 1. Introduction
2. Confirm patient (DOB and Full name)
3. Confirm diagnosis
4. Explain plan for the day ("What I would like to do today is...")
5. Explain Benefits
6. Explain Risks
7. Give alternatives
8. Re-emphasize Benefits
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,9. Questions
10. Consent ("Do you want to get started now?")
Types of Medical Errors - ANS 1. Sentinel event
2. Potential adverse event
3. Active error
4. Latent error
Sentinel Event - ANS Actual adverse event (it already occurred); might be part of medical
management team
ex. Doctor did not wash hands, gives pt MRSA
Potential Adverse Event - ANS Something that was caught before it happened (did not
actually occur)
ex. medication error but nurse caught it in time and dr. modifies it
Active Error - ANS Caused by the individual
ex. pt falls while under supervision of PT/OT
Latent Error - ANS Caused by a third party
ex. equipment lift not installed properly by company
Preventing Medical Errors - ANS RCA - root cause analysis (sentinel event)
Copyright ©2025 BRIGHTSTARS ALL RIGHTS RESERVED 3
, Functional equipment
Obstacle area is clean, free of clutter
Be aware of physiological changes with age (ex. skin is thinner in elderly)
Be aware of spills
Safety Recommendations - ANS Hand hygiene (before and after treatment)
Secure equipment
Maintain sufficient space
Assess environment
Attend to pt at all times
Properly protect pt
Etc.
Vital Signs - ANS Body Temperature
Heart Rate
Copyright ©2025 BRIGHTSTARS ALL RIGHTS RESERVED 4
