MBA 621 Information Systems Midterm Questions &
Answers 2025
According to Lewin and Schein's three-stage model of organizational change, which of the following
tasks would be found in the "refreezing" stage? - ✔✔✔Monitor progress against success criteria
Suppose a retail business has an unwritten rule that all incoming customers are greeted or
acknowledged in some way. This is an example of organizational culture. - ✔✔✔True
Systems analysts frequently consult with management and users. - ✔✔✔True
Everyday operations are managed only by the information systems security analyst. - ✔✔✔False
Providing ____ to a stakeholder is the primary goal of any organization. - ✔✔✔Value
The cell phone industry has gone through ________ because with each new version, the quality is vastly
improved and features are more numerous. - ✔✔✔disruptive innovations
Traditionally, information systems were used to control and monitor processes and ensure effectiveness
and efficiency. - ✔✔✔True
Which of the following activities is NOT part of the supply chain in a manufacturing organization?
marketing and sales
inbound logistics
customer service
human resources management - ✔✔✔Customer Service
If you are using _____ as a form of organizational design, you would constantly seek ways to improve
business processes and add value to products and services. - ✔✔✔continuous improvement
,When organizational learning occurs, it can lead to a radical redesign or small, incremental adjustments.
- ✔✔✔True
Lewin's Change Model states that an organization must deliberately change old habits, learn new work
methods, and reinforce the new work methods as part of the job. - ✔✔✔True
The implementation of change will not be successful if users are either satisfied with the status quo or
do not believe it will improve productivity and/or customer satisfaction. - ✔✔✔True
Managing the set of activities from acquisition of raw materials through delivery of finished goods to
customers is known as _____. - ✔✔✔supply chain management
Suppose you work at a business unit that has a group of people who would take risks and would like to
be the first to try new ideas and products. They would be classified as the _________. - ✔✔✔innovators
Outboarding is the process of hiring a firm in another country to perform a specific function on a
company's behalf. - ✔✔✔False
In Lewin's force field analysis, driving forces are those that make it difficult for people to accept or
implement change. - ✔✔✔False
Organizations can have only one value chain. - ✔✔✔False
Suppose you need to advise someone about getting a certification. Which of the following would NOT
be an appropriate statement to make?
Certifications are the same as courses offered at universities.
Certifications are a form of endorsement by the certifying authority.
Certifications may open the door to new career possibilities.
Certifications are vendor-specific. - ✔✔✔Certifications are the same as courses offered at universities.
,Important functions of the chief information officer include _______. - ✔✔✔employing an IS
department's equipment and staff to help the organization reach its goals
Only organizations that manufacture products have value chains, not other organizations (e.g., those in
the service industry). - ✔✔✔False
In any organization, it is possible for information systems and solutions to be built and deployed by
departments other than the information systems department, which is known as "siloed IT." -
✔✔✔False
You might be an information systems worker if you _________.
prefer a fast-paced, dynamic work environment
are comfortable with meeting deadlines and solving unexpected challenges
serve as a translator between business needs and technology-based solutions
All of these answers - ✔✔✔All of these answers
Which of the following statements is true about organizational learning?
Only a few organizations adapt to new conditions.
All organizations adapt to new conditions.
Organizations never adapt to new conditions.
Most organizations do not adapt to new conditions. - ✔✔✔All organizations adapt to new conditions.
Value chain management consists of activities that lead to getting the right product into the right
consumer's hands in the right quantity at the right time at the right cost. - ✔✔✔false
Which of the following methods is NOT appropriate in seeking a new IS job?
networking through an IS professionals' organization
seeking referrals from colleagues, friends, and family members
searching and applying for open positions on Internet job sites
, embellishing a resume with misleading information - ✔✔✔embellishing a resume with misleading
information
The ______ theory explains how a new idea or product gains acceptance and spreads through a specific
population or subset of an organization. - ✔✔✔diffusion of innovation
An organization's goal and its approach to management influence its structure. - ✔✔✔True
Why do we view the contemporary information systems as an integral part of the supply chain
management process? Because they ___________.
aid in product transformation
are a means of producing output
are a means of providing input into the process
all of these - ✔✔✔all of these
In the beginning computers were used to automate manual processes, but now they have transformed
the nature of work and the shape of organizations themselves. - ✔✔✔True
Downsizing involves ________. - ✔✔✔reducing the number of employees to cut costs
In a large IS organization, the professional who is responsible for the maintenance and operation of the
organization's computing facilities that may house a variety of hardware devices, is called ________. -
✔✔✔the data security manager
"Unfreezing" is the second stage in Lewin's Change Model, which involves learning new work methods,
behaviors, and systems. - ✔✔✔False
According to the diffusion of innovation theory, the _____ are very conservative and highly skeptical of
change. - ✔✔✔laggards
Answers 2025
According to Lewin and Schein's three-stage model of organizational change, which of the following
tasks would be found in the "refreezing" stage? - ✔✔✔Monitor progress against success criteria
Suppose a retail business has an unwritten rule that all incoming customers are greeted or
acknowledged in some way. This is an example of organizational culture. - ✔✔✔True
Systems analysts frequently consult with management and users. - ✔✔✔True
Everyday operations are managed only by the information systems security analyst. - ✔✔✔False
Providing ____ to a stakeholder is the primary goal of any organization. - ✔✔✔Value
The cell phone industry has gone through ________ because with each new version, the quality is vastly
improved and features are more numerous. - ✔✔✔disruptive innovations
Traditionally, information systems were used to control and monitor processes and ensure effectiveness
and efficiency. - ✔✔✔True
Which of the following activities is NOT part of the supply chain in a manufacturing organization?
marketing and sales
inbound logistics
customer service
human resources management - ✔✔✔Customer Service
If you are using _____ as a form of organizational design, you would constantly seek ways to improve
business processes and add value to products and services. - ✔✔✔continuous improvement
,When organizational learning occurs, it can lead to a radical redesign or small, incremental adjustments.
- ✔✔✔True
Lewin's Change Model states that an organization must deliberately change old habits, learn new work
methods, and reinforce the new work methods as part of the job. - ✔✔✔True
The implementation of change will not be successful if users are either satisfied with the status quo or
do not believe it will improve productivity and/or customer satisfaction. - ✔✔✔True
Managing the set of activities from acquisition of raw materials through delivery of finished goods to
customers is known as _____. - ✔✔✔supply chain management
Suppose you work at a business unit that has a group of people who would take risks and would like to
be the first to try new ideas and products. They would be classified as the _________. - ✔✔✔innovators
Outboarding is the process of hiring a firm in another country to perform a specific function on a
company's behalf. - ✔✔✔False
In Lewin's force field analysis, driving forces are those that make it difficult for people to accept or
implement change. - ✔✔✔False
Organizations can have only one value chain. - ✔✔✔False
Suppose you need to advise someone about getting a certification. Which of the following would NOT
be an appropriate statement to make?
Certifications are the same as courses offered at universities.
Certifications are a form of endorsement by the certifying authority.
Certifications may open the door to new career possibilities.
Certifications are vendor-specific. - ✔✔✔Certifications are the same as courses offered at universities.
,Important functions of the chief information officer include _______. - ✔✔✔employing an IS
department's equipment and staff to help the organization reach its goals
Only organizations that manufacture products have value chains, not other organizations (e.g., those in
the service industry). - ✔✔✔False
In any organization, it is possible for information systems and solutions to be built and deployed by
departments other than the information systems department, which is known as "siloed IT." -
✔✔✔False
You might be an information systems worker if you _________.
prefer a fast-paced, dynamic work environment
are comfortable with meeting deadlines and solving unexpected challenges
serve as a translator between business needs and technology-based solutions
All of these answers - ✔✔✔All of these answers
Which of the following statements is true about organizational learning?
Only a few organizations adapt to new conditions.
All organizations adapt to new conditions.
Organizations never adapt to new conditions.
Most organizations do not adapt to new conditions. - ✔✔✔All organizations adapt to new conditions.
Value chain management consists of activities that lead to getting the right product into the right
consumer's hands in the right quantity at the right time at the right cost. - ✔✔✔false
Which of the following methods is NOT appropriate in seeking a new IS job?
networking through an IS professionals' organization
seeking referrals from colleagues, friends, and family members
searching and applying for open positions on Internet job sites
, embellishing a resume with misleading information - ✔✔✔embellishing a resume with misleading
information
The ______ theory explains how a new idea or product gains acceptance and spreads through a specific
population or subset of an organization. - ✔✔✔diffusion of innovation
An organization's goal and its approach to management influence its structure. - ✔✔✔True
Why do we view the contemporary information systems as an integral part of the supply chain
management process? Because they ___________.
aid in product transformation
are a means of producing output
are a means of providing input into the process
all of these - ✔✔✔all of these
In the beginning computers were used to automate manual processes, but now they have transformed
the nature of work and the shape of organizations themselves. - ✔✔✔True
Downsizing involves ________. - ✔✔✔reducing the number of employees to cut costs
In a large IS organization, the professional who is responsible for the maintenance and operation of the
organization's computing facilities that may house a variety of hardware devices, is called ________. -
✔✔✔the data security manager
"Unfreezing" is the second stage in Lewin's Change Model, which involves learning new work methods,
behaviors, and systems. - ✔✔✔False
According to the diffusion of innovation theory, the _____ are very conservative and highly skeptical of
change. - ✔✔✔laggards
