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GOOD GRADES
You work in a unionized organization and have filed a grievance. Which of the following
will most likely take place? - Answer - ✔ 1.The time from complaint to resolution should
be no longer than 90 days.
2.The grievance procedure regulations stipulated in the union contract will be followed. *
3.You can be terminated for registering a grievance.
4.The facility policies and procedures for prompt and fair action on any grievance will be
followed.
LaToya Evans has accepted a new position and has given her current manager 1
month's notice. Human Resources has made an appointment with LaToya to discuss
her benefits, investment plan, and an exit interview. The primary value of an exit
interview is - Answer - ✔ 1.changing the employee's mind.
2.improving the organization. *
3.finding out more about the competition.
4.compliance with labor laws.
Nina is participating in Human Resources training for new supervisors and has a
question for the presenter. "I have an employee who is at the top of the pay scale for
her position. Do I still need to do a performance evaluation?" The presenter most likely
answers, - Answer - ✔ 1."No, once no salary increase can be provided, an evaluation is
not necessary."
2."Maybe, it is typically an optional process at this stage of employment."
3."Yes, every employee deserves to know how he or she is performing and to set
goals." *
4."Yes, at this stage, she should be asked to participate in evaluating other staff."
There are a variety of approaches to career development. Which of the following is NOT
one of the recognized strategies? - Answer - ✔ 1.Mentors have a formal relationship
with the protégés, providing expert advice based on personal career experience.
2.Supervisors may identify employee potential and set goals, particularly in performance
evaluations.
3.HR recruiters refer employees for new opportunities within the organization. *
4.Coaches focus on the learning process, guiding the employee in developing
knowledge and skills.
Southwest Health System has numerous semiretired staff. The Human Resources
Department has provided training regarding the Age Discrimination in Employment Act
(ADEA). They emphasized that it protects employees and applicants beginning at what
age? - Answer - ✔ 1. 60
, 2. 70
3. 40 *
4. 50
Employee turnover is expensive and stressful on staff and reflects poorly on managers.
The best defense against employee dissatisfaction is - Answer - ✔ 1.weekly
departmental meetings.
2.written policies and procedures.
3.the employee handbook.
4.open and honest communication. *
Research has shown that productivity increases with all of the following actions
EXCEPT when - Answer - ✔ 1.it is measured.
2.employees are rewarded for extra output.
3.it becomes the primary goal of management.
4.the office environment is reengineered. *
During orientation, a new employee receives the employee handbook. All of the
following information about the employee handbook is true, EXCEPT that - Answer - ✔
1. a receipt must be documented in writing.
2.it provides policies and procedures developed by management.
3.it must be reviewed periodically by legal counsel to avoid legal risk.
4.it provides a contractual obligation to continued employment *
Great Plains Transcription Services has a job opening for a home-based transcriptionist
who can transcribe medical and surgical reports. Which of the following types of tests
should be administered? - Answer - ✔ 1.intelligence
2.personality
3.stress
4.skill *
Sarah is an RHIA who works at a large academic medical center. Her salary of $37,540
is paid 60% from research grants as clinical trial coordinator and 40% by HIM as a
database manager. The hospital's fringe benefit rate is 23%. How much must the HIM
director include in the budget (rounded to the nearest dollar) to cover Sarah's database
management role? - Answer - ✔ Calculations:$37,540 x 123% = $46,174.20 HIM pays
40% or $46,174.20 x .40 = $18,469.68, rounded to $18,470
Selena works 40 hours per week at Rio Grande Radiology, which pays time-and-a-half
for overtime and double-time for holidays. During the past week, Selena took 6 hours of
unpaid personal leave and worked an 8-hour holiday. How many hours will Selena be
paid? - Answer - ✔ Selena took 6 hours unpaid leave (40 - 6 = 34) but worked a holiday
at double-time (8 x 2 = 16). Because 8 hours of the holiday are already figured in the
workweek, add an additional 8 hours for holiday pay. So, 34 + 8 = 42.