Ground School test 1 UPDATED ACTUAL
Exam Questions and CORRECT Answers
What are the four Standards of performance? - CORRECT ANSWER - Safety, Customer
Service, Teamwork, Professionalism
What are the 6 accountable items required for check in? - CORRECT ANSWER - Charged
Skypro w/ credit card reader, Updated OBM/AH, Valid CREW ID badge, Cabin access key,
Passport, Wrist watch
When are crew briefings required? - CORRECT ANSWER - Prior to each duty period, At
beginning of each day, When there is a change in aircraft type
What are the steps of the mental review? - CORRECT ANSWER - PEEEL - P- Potential
ABP's. E- Emergency equipment location and operation. E- Exit location and operation. E-
Emergency procedures and commands. L- Location of special assistance passengers.
What procedure do you follow when Arming and Cross Checking doors? - CORRECT
ANSWER - STOP, THINK, & LOCATE
What is the Chain of Command? - CORRECT ANSWER - 1. Captain (PIC) 2. Captain
(Non-PIC) 3. Line Check Pilot 4. First Officers. 5. Purser/FL 6. SER - Service leader (INT only)
Economy leader (Interport leader) Relief Flight Leader (non BE flights with crew rest only) 7.
Other FA's in seniority order.
Where should canes and crutches be kept? - CORRECT ANSWER - Stowed as close as
possible to passenger's seat, and in compliance with the Carry-on Baggage protocol.
How much luggage is allowed per person to carry on the aircraft? - CORRECT
ANSWER - Each passenger is allowed one piece of carry on baggage plus one personal
item.
Exam Questions and CORRECT Answers
What are the four Standards of performance? - CORRECT ANSWER - Safety, Customer
Service, Teamwork, Professionalism
What are the 6 accountable items required for check in? - CORRECT ANSWER - Charged
Skypro w/ credit card reader, Updated OBM/AH, Valid CREW ID badge, Cabin access key,
Passport, Wrist watch
When are crew briefings required? - CORRECT ANSWER - Prior to each duty period, At
beginning of each day, When there is a change in aircraft type
What are the steps of the mental review? - CORRECT ANSWER - PEEEL - P- Potential
ABP's. E- Emergency equipment location and operation. E- Exit location and operation. E-
Emergency procedures and commands. L- Location of special assistance passengers.
What procedure do you follow when Arming and Cross Checking doors? - CORRECT
ANSWER - STOP, THINK, & LOCATE
What is the Chain of Command? - CORRECT ANSWER - 1. Captain (PIC) 2. Captain
(Non-PIC) 3. Line Check Pilot 4. First Officers. 5. Purser/FL 6. SER - Service leader (INT only)
Economy leader (Interport leader) Relief Flight Leader (non BE flights with crew rest only) 7.
Other FA's in seniority order.
Where should canes and crutches be kept? - CORRECT ANSWER - Stowed as close as
possible to passenger's seat, and in compliance with the Carry-on Baggage protocol.
How much luggage is allowed per person to carry on the aircraft? - CORRECT
ANSWER - Each passenger is allowed one piece of carry on baggage plus one personal
item.
