Conflict Resolution
MILESTONE 3 ) Exam
Questions and Correct
Solutions
Which of the following is an assumption of the win-win approach to conflict resolution? - Correct
Answers: All parties can gain from the resolution of the conflict.
Which of the following interest types is considered non-negotiable in conflict resolution? - Correct
Answers: An interest that is a value tied to a person's sense of self
For brainstorming to work, parties must do which of the following? - Correct Answers: Suspend
judgement until all options have been generated
"How do you see yourself fixing this problem?" is an example of which type of question? - Correct
Answers: Open-ended question
As a mediator between Amy and Kris, two sisters who were at very hostile odds over the care of their ill
mother, Todd explained the mediation process, its objectives, and some basic ground rules. "Do either
of you have any additional ground rules to propose or any concerns, questions, or thoughts about the
process?" he asked.
Amy said, "Why are you asking us? Aren't you in charge here?"
Which of the following would be the most accurate answer for Todd to give Amy? - Correct Answers: "I
direct the process, but you and Kris can tell me what kinds of rules or procedures you need to be most
comfortable and effective in the mediation."
Jim and Bob are in a mediation over a landlord-tenant dispute. Bob has said that his main interest is in
getting the rent check by the fifth of each month, as the property and maintenance bills are due shortly
after.
MILESTONE 3 ) Exam
Questions and Correct
Solutions
Which of the following is an assumption of the win-win approach to conflict resolution? - Correct
Answers: All parties can gain from the resolution of the conflict.
Which of the following interest types is considered non-negotiable in conflict resolution? - Correct
Answers: An interest that is a value tied to a person's sense of self
For brainstorming to work, parties must do which of the following? - Correct Answers: Suspend
judgement until all options have been generated
"How do you see yourself fixing this problem?" is an example of which type of question? - Correct
Answers: Open-ended question
As a mediator between Amy and Kris, two sisters who were at very hostile odds over the care of their ill
mother, Todd explained the mediation process, its objectives, and some basic ground rules. "Do either
of you have any additional ground rules to propose or any concerns, questions, or thoughts about the
process?" he asked.
Amy said, "Why are you asking us? Aren't you in charge here?"
Which of the following would be the most accurate answer for Todd to give Amy? - Correct Answers: "I
direct the process, but you and Kris can tell me what kinds of rules or procedures you need to be most
comfortable and effective in the mediation."
Jim and Bob are in a mediation over a landlord-tenant dispute. Bob has said that his main interest is in
getting the rent check by the fifth of each month, as the property and maintenance bills are due shortly
after.
