MAN3025 Exam 2 2025 with 100% Accurate
Answers
You are the sales manager for a multinational solar energy company. Recently, your
company distributed its ________ that outlines its long-term goals and directions,
including "Reduce energy consumption in our offices by 20 percent," "Grow our
market share in China from 3 percent to 10 percent," "Enter a strategic alliance with
a partner in New Zealand," and "Equip all sales representatives with an app that
allows them to provide an immediate quote when meeting with customers." - Answer
strategic plan
Knowing the future is uncertain, Sofia should engage in ________ so her family's
business will have a set of goals and tasks that should lead to desired outcomes. -
Answer planning
Prior to opening his new salon, Symon is deciding what types of services to offer, the
anticipated profits and expenses, the tasks of various employees, and how those
jobs will be handled. Symon is creating a - Answer business model
At the strategic level of planning, managers must pay attention to the environment
outside the organization, be future oriented, and - Answer deal with uncertain and
competitive conditions.
The top managers of One World Enterprises are meeting for the week to look at the
long-term company goals and overall direction of the organization. The CEO has
expressed his concern over the economy and has told his managers to look closely
at the environment outside the organization before making decisions and to be future
oriented. In this meeting, top managers of One World are - Answer doing strategic
planning
Which of these managers is engaged in tactical planning? - Answer Vilma
determines how to entice customers to buy higher margin items to increase her
division's profitability.
,Executives of a national insurance underwriting firm has informed its district
managers of a new goal to improve customer retention. The district managers will
set goals to be achieved over the next 6 to 24 months as part of ________ planning.
- Answer tactical
Which of these managers is engaged in operational planning? - Answer Renata is
assigning employees to workstations and applying protocols to resolve customer
complaints.
________ can be another term used for a goal. - Answer objective
A short-term goal usually spans ________ while a long-term goal typically spans
________. - Answer 12 months; 1 to 5 years
Which of the following is a tactical goal? - Answer By the end of this fiscal year, we
will achieve a 10 percent cost reduction in our office expenses.
Aanu owns several computer repair shops across northeastern Wisconsin, and she
has set a goal for her company of increasing market share in all locations over the
next three years. Aanu has set a - Answer strategic goal
Dimitri wants all the parking attendants, ticket agents, groundskeepers, and ride
attendants at his theme park to greet each customer by welcoming each visitor to the
park with a smile, a kind word, and an offer of assistance." Dimitri has established a
________ objective. - Answer behavioral
The process for motivating employee performance in which the manager and
employee jointly set objectives for the employee, the manager develops action plans,
the manager and employee periodically review the employee's performance, and the
manager makes a performance appraisal and rewards the employee according to
the results achieved is known as - Answer management by objectives
Cyril, who manages an ATV dealership, is determined to implement management by
objectives to help - Answer motivate his employees
,Omar runs a popular sports bar and grill that is soon to implement a new point-of-
sale software. Which of these represents a learning objective that Omar might set? -
Answer Ensure all employees complete a virtual training on the new software.
Which of the following satisfies the SMART goals criteria? - Answer In the next
quarter, our Tucson sales agent will increase sales by 10 percent.
The planning steps of the planning/control cycle are - Answer (1) make the plan and
(2) carry out the plan.
When managers apply the continuous feedback loop known as the planning/control
cycle, which management functions are implied? - Answer leading and organizing
To prepare for an upcoming interview, Loic has reviewed his résumé, prepared his
questions, and thought through answers for the most common interview questions.
He feels well prepared. At the interview, Loic is asked to respond to a scenario
question in which a problem is presented. If the interviewer prioritizes critical
thinking, she is probably trying to determine if Loic - Answer can consider alternative
solutions and remain open-minded.
Harvard Business School professor Michael Porter defines strategic positioning as -
Answer attempts to achieve sustainable competitive advantage by preserving what is
distinctive about a company
A local gymnastics studio offers dance, tumbling, trampolines, and competitive cheer
training for kids of all ages. To recruit students for these lessons, the studio also
hosts birthday parties, after school care, and swim lessons. These offerings interact
to - Answer create fit among the activities
Best Bottling is a beverage copacking company that contracts its beverage
manufacturing services to small and upstart beverage brands. The leaders of Best
Bottling have been updating their official statements to make it clear to customers
that Best Bottling values customer service, product quality, and on-time order
delivery. Best Bottling is at which step in the strategic management process? -
Answer Step 1: Establish the mission, vision, and values statements
, Growth, stability, and defensive strategies are common ________ strategies. -
Answer grand
Managers who redo budgets, rethink processes, or revise policies are - Answer
taking corrective action, which will constitute a feedback loop
a forecast is a - Answer projection for the future
Many businesses use Find-a-Hand, a professional staffing agency because of the
employees' expertise in recruiting and selecting workers that match the needs of
their business clients. In a SWOT analysis, the employees' high levels of knowledge
are an example of the Find-a-Hand's - Answer strengths
With the holiday season approaching, Denelle reviews holiday sales from the last
five years to determine how much inventory to purchase and how many employees
to schedule during peak sales times. Denelle is conducting a - Answer trend analysis
Breyona keeps a close eye on her company's internal and external environments to
identify better ways of doing business and to discover possible opportunities for new
products. In which activity is Breyona engaged? - Answer SWOT analysis
Bruno knows that one of the reasons people do not return to his home appliance
store is because of the slow service. How would a SWOT analysis classify the slow
service at Bruno's store? - Answer as a weakness
Managers can use the VRIO framework to - Answer analyze a firm's competitive
potential
Fine Line is a popular tattoo shop that provides custom artwork and permanent
tattoos. Recently, Fine Line pursued a(n) ________ strategy when it developed a
smartphone app that uses AR technology to let customers preview what their tattoo
will look like before getting it. - Answer innovation
Answers
You are the sales manager for a multinational solar energy company. Recently, your
company distributed its ________ that outlines its long-term goals and directions,
including "Reduce energy consumption in our offices by 20 percent," "Grow our
market share in China from 3 percent to 10 percent," "Enter a strategic alliance with
a partner in New Zealand," and "Equip all sales representatives with an app that
allows them to provide an immediate quote when meeting with customers." - Answer
strategic plan
Knowing the future is uncertain, Sofia should engage in ________ so her family's
business will have a set of goals and tasks that should lead to desired outcomes. -
Answer planning
Prior to opening his new salon, Symon is deciding what types of services to offer, the
anticipated profits and expenses, the tasks of various employees, and how those
jobs will be handled. Symon is creating a - Answer business model
At the strategic level of planning, managers must pay attention to the environment
outside the organization, be future oriented, and - Answer deal with uncertain and
competitive conditions.
The top managers of One World Enterprises are meeting for the week to look at the
long-term company goals and overall direction of the organization. The CEO has
expressed his concern over the economy and has told his managers to look closely
at the environment outside the organization before making decisions and to be future
oriented. In this meeting, top managers of One World are - Answer doing strategic
planning
Which of these managers is engaged in tactical planning? - Answer Vilma
determines how to entice customers to buy higher margin items to increase her
division's profitability.
,Executives of a national insurance underwriting firm has informed its district
managers of a new goal to improve customer retention. The district managers will
set goals to be achieved over the next 6 to 24 months as part of ________ planning.
- Answer tactical
Which of these managers is engaged in operational planning? - Answer Renata is
assigning employees to workstations and applying protocols to resolve customer
complaints.
________ can be another term used for a goal. - Answer objective
A short-term goal usually spans ________ while a long-term goal typically spans
________. - Answer 12 months; 1 to 5 years
Which of the following is a tactical goal? - Answer By the end of this fiscal year, we
will achieve a 10 percent cost reduction in our office expenses.
Aanu owns several computer repair shops across northeastern Wisconsin, and she
has set a goal for her company of increasing market share in all locations over the
next three years. Aanu has set a - Answer strategic goal
Dimitri wants all the parking attendants, ticket agents, groundskeepers, and ride
attendants at his theme park to greet each customer by welcoming each visitor to the
park with a smile, a kind word, and an offer of assistance." Dimitri has established a
________ objective. - Answer behavioral
The process for motivating employee performance in which the manager and
employee jointly set objectives for the employee, the manager develops action plans,
the manager and employee periodically review the employee's performance, and the
manager makes a performance appraisal and rewards the employee according to
the results achieved is known as - Answer management by objectives
Cyril, who manages an ATV dealership, is determined to implement management by
objectives to help - Answer motivate his employees
,Omar runs a popular sports bar and grill that is soon to implement a new point-of-
sale software. Which of these represents a learning objective that Omar might set? -
Answer Ensure all employees complete a virtual training on the new software.
Which of the following satisfies the SMART goals criteria? - Answer In the next
quarter, our Tucson sales agent will increase sales by 10 percent.
The planning steps of the planning/control cycle are - Answer (1) make the plan and
(2) carry out the plan.
When managers apply the continuous feedback loop known as the planning/control
cycle, which management functions are implied? - Answer leading and organizing
To prepare for an upcoming interview, Loic has reviewed his résumé, prepared his
questions, and thought through answers for the most common interview questions.
He feels well prepared. At the interview, Loic is asked to respond to a scenario
question in which a problem is presented. If the interviewer prioritizes critical
thinking, she is probably trying to determine if Loic - Answer can consider alternative
solutions and remain open-minded.
Harvard Business School professor Michael Porter defines strategic positioning as -
Answer attempts to achieve sustainable competitive advantage by preserving what is
distinctive about a company
A local gymnastics studio offers dance, tumbling, trampolines, and competitive cheer
training for kids of all ages. To recruit students for these lessons, the studio also
hosts birthday parties, after school care, and swim lessons. These offerings interact
to - Answer create fit among the activities
Best Bottling is a beverage copacking company that contracts its beverage
manufacturing services to small and upstart beverage brands. The leaders of Best
Bottling have been updating their official statements to make it clear to customers
that Best Bottling values customer service, product quality, and on-time order
delivery. Best Bottling is at which step in the strategic management process? -
Answer Step 1: Establish the mission, vision, and values statements
, Growth, stability, and defensive strategies are common ________ strategies. -
Answer grand
Managers who redo budgets, rethink processes, or revise policies are - Answer
taking corrective action, which will constitute a feedback loop
a forecast is a - Answer projection for the future
Many businesses use Find-a-Hand, a professional staffing agency because of the
employees' expertise in recruiting and selecting workers that match the needs of
their business clients. In a SWOT analysis, the employees' high levels of knowledge
are an example of the Find-a-Hand's - Answer strengths
With the holiday season approaching, Denelle reviews holiday sales from the last
five years to determine how much inventory to purchase and how many employees
to schedule during peak sales times. Denelle is conducting a - Answer trend analysis
Breyona keeps a close eye on her company's internal and external environments to
identify better ways of doing business and to discover possible opportunities for new
products. In which activity is Breyona engaged? - Answer SWOT analysis
Bruno knows that one of the reasons people do not return to his home appliance
store is because of the slow service. How would a SWOT analysis classify the slow
service at Bruno's store? - Answer as a weakness
Managers can use the VRIO framework to - Answer analyze a firm's competitive
potential
Fine Line is a popular tattoo shop that provides custom artwork and permanent
tattoos. Recently, Fine Line pursued a(n) ________ strategy when it developed a
smartphone app that uses AR technology to let customers preview what their tattoo
will look like before getting it. - Answer innovation
