NCTI TS DIGITAL TV EXAM QUESTIONS
AND ANSWERS
How much do you know about successful troubleshooting? -
correct answer ✅+Able to utilize a variety of tools and test
equipment
+Persistent and attentive to detail
+Confidently execute corrective action(s) to fix a problem
Replace the suspected component. -
correct answer ✅Resolve the problem
Gather more detail about problem. -
correct answer ✅Analyze the problem
Check DTV reception with the customer. -
correct answer ✅Verify the solution
Eliminate sections of the network as possible causes of the
problem. -
correct answer ✅Isolate the elements
Customer calls to say their DTV reception is intermittent. -
correct answer ✅Identify the problem
, NCTI TS DIGITAL TV EXAM QUESTIONS
AND ANSWERS
Measure signals. -
correct answer ✅Diagnose the symptoms.
CAS elements -
correct answer ✅STB. OOB modulator. headend stb controller. sms
What are some set-top box (STB)-related troubleshooting calls that
can be avoided with customer education? -
correct answer ✅Overheating STB
Blocked IR detector
VOD recordings
Which of the following is data in an out-of-band data channel?
Choose all that apply. -
correct answer ✅+STB application
+STB authorization
+Emergency alert system (EAS)
+Electronic program guide (EPG)
AND ANSWERS
How much do you know about successful troubleshooting? -
correct answer ✅+Able to utilize a variety of tools and test
equipment
+Persistent and attentive to detail
+Confidently execute corrective action(s) to fix a problem
Replace the suspected component. -
correct answer ✅Resolve the problem
Gather more detail about problem. -
correct answer ✅Analyze the problem
Check DTV reception with the customer. -
correct answer ✅Verify the solution
Eliminate sections of the network as possible causes of the
problem. -
correct answer ✅Isolate the elements
Customer calls to say their DTV reception is intermittent. -
correct answer ✅Identify the problem
, NCTI TS DIGITAL TV EXAM QUESTIONS
AND ANSWERS
Measure signals. -
correct answer ✅Diagnose the symptoms.
CAS elements -
correct answer ✅STB. OOB modulator. headend stb controller. sms
What are some set-top box (STB)-related troubleshooting calls that
can be avoided with customer education? -
correct answer ✅Overheating STB
Blocked IR detector
VOD recordings
Which of the following is data in an out-of-band data channel?
Choose all that apply. -
correct answer ✅+STB application
+STB authorization
+Emergency alert system (EAS)
+Electronic program guide (EPG)
