NCTI: Business Services for Technicians
Exam Questions And Answers
Which of the following business support positions can be helpful in
diagnosing possible customer issues but can also complicate issues
by their inability to be onsite when problems arise? -
correct answer ✅Remote IT.
Which of the following is a characteristics of a large business? -
correct answer ✅The level of support is minimal as the business is
more established.
Which survey has information about cabling in walls,splitter
locations,and closet locations? -
correct answer ✅Pre-Installation Survey.
When setting personal expectations before arriving at a job,which
part of UPDATE method helps you keep in mind that what the
customer expects may differ from your expectations,so it is best to
try to determine their expectations in advance? -
correct answer ✅Understanding the customers expectations.
How can digital video insertion be managed,provisioned,and
diagnosed remotely? -
correct answer ✅Use a tuner.
, NCTI: Business Services for Technicians
Exam Questions And Answers
What are the three types of service level agreements(SLA)? -
correct answer ✅Customer based,service based,and multi-level.
Prior to arriving at a customers site for a business class
installation,who should you contact to get more information out
about the customer? -
correct answer ✅Sales Representative.
what is the first thing a customer sees and, therefore, becomes the
basis of their first impression of you? -
correct answer ✅Your appearance.
Which of the following should you observe while completing your
site survey within the utility closet? -
correct answer ✅Label conduits,taps,and grounding locations.
Which of the following is one of the listed guidelines that helps
meet the customers explanations? -
correct answer ✅Provide accurate timelines for completing the
work,if a task requires a delay,be honest as to why.
Exam Questions And Answers
Which of the following business support positions can be helpful in
diagnosing possible customer issues but can also complicate issues
by their inability to be onsite when problems arise? -
correct answer ✅Remote IT.
Which of the following is a characteristics of a large business? -
correct answer ✅The level of support is minimal as the business is
more established.
Which survey has information about cabling in walls,splitter
locations,and closet locations? -
correct answer ✅Pre-Installation Survey.
When setting personal expectations before arriving at a job,which
part of UPDATE method helps you keep in mind that what the
customer expects may differ from your expectations,so it is best to
try to determine their expectations in advance? -
correct answer ✅Understanding the customers expectations.
How can digital video insertion be managed,provisioned,and
diagnosed remotely? -
correct answer ✅Use a tuner.
, NCTI: Business Services for Technicians
Exam Questions And Answers
What are the three types of service level agreements(SLA)? -
correct answer ✅Customer based,service based,and multi-level.
Prior to arriving at a customers site for a business class
installation,who should you contact to get more information out
about the customer? -
correct answer ✅Sales Representative.
what is the first thing a customer sees and, therefore, becomes the
basis of their first impression of you? -
correct answer ✅Your appearance.
Which of the following should you observe while completing your
site survey within the utility closet? -
correct answer ✅Label conduits,taps,and grounding locations.
Which of the following is one of the listed guidelines that helps
meet the customers explanations? -
correct answer ✅Provide accurate timelines for completing the
work,if a task requires a delay,be honest as to why.
