Funeral Service Directing Exam 1 Questions and Answers Fully Solved
most common means of notification. - Answers Telephone
the request usually made by a surviving family member to request funeral - Answers First call
Good funeral services begin with what? - Answers Statement of Trust
Factors that contribute to the image during the initial call are: (6) - Answers Salutation
Tone of Voice
Speed of questions & Pronunciations
Diction
Volume
Phone Image
The funeral director's tone of voice should be - Answers sympathetic yet professional
The funeral director's tone of voice should not be - Answers overly sad, furlom, cheerful
When answering the phone at the funeral home, you should state what? - Answers Name of funeral
home, his/her name
The speed of questions and pronunciation should be slightly __________ than that of a normal
telephone conversation. - Answers slower
Diction should be _____________ and ______________. - Answers clear, crisp
Volume of the funeral director's voice should not be too _________ or too ______. - Answers loud, quiet
During the notification of death call, the funeral home should receive AT LEAST the following
information (7) - Answers Name of desceased
Location of deceased
Name and relationship of caller
Name of NOK, if not caller
Permission to embalm
Age of deceased
Attending Physician phone #
, _______ & ____________ are required when first call comes from another funeral home. - Answers
Professional Courtesy & Ethics
Before concluding the first call, the funeral home should ________ the call by repeating all information.
- Answers Conclude
Give the caller an estimated time of arrival but do not say what? - Answers for sure
Avoid saying ______ on any first call request. - Answers Thank you, have a good day.
The transfer of the deceased from the place of death to the funeral home is called - Answers
Transfer/Removal of Remains
. A transfer vehicle could be what? - Answers Hearse, Mini Van, Utility Van
Factors to determine what vehicle to take could include: __________ and _________ of the deceased -
Answers age, location
Its becoming more common to use a ___________ or ____________ when making removals from
_______ - Answers Mini van, utility vehicle, institutions
Removal Vehicles should be equipped with - Answers cot, flexible stretcher
During home removals, at least ____ individuals should arrive. - Answers 2
No matter the circumstances, the directors or removal team should be as _________, _______, and
_________ as possible. - Answers dignified, caring, professional
The removal vehicle should also be equipped with others items (other than cot), such as - Answers
Sheets Pillows Pouch Gloves
Blanket Towels Cotton Disinfectant
Gowns
Regardless of whether you wear conservative clothing or a more casual style of clothing for removal,
they should always be ______ and ______ so that they conform to local customs. - Answers Neat, clean
____ and ________________ Removals may require additional release forms before removal. - Answers
Institutional forensic
During removal, if furniture is moved, the removal team should - Answers put it back from where it was
moved from
Upon arrival at deceased home or institution; prior to transferring deceased to cot- what should the
funeral director do? - Answers observe the surroundings
A licensed funeral director MUST make all removals. (True/False) - Answers false
most common means of notification. - Answers Telephone
the request usually made by a surviving family member to request funeral - Answers First call
Good funeral services begin with what? - Answers Statement of Trust
Factors that contribute to the image during the initial call are: (6) - Answers Salutation
Tone of Voice
Speed of questions & Pronunciations
Diction
Volume
Phone Image
The funeral director's tone of voice should be - Answers sympathetic yet professional
The funeral director's tone of voice should not be - Answers overly sad, furlom, cheerful
When answering the phone at the funeral home, you should state what? - Answers Name of funeral
home, his/her name
The speed of questions and pronunciation should be slightly __________ than that of a normal
telephone conversation. - Answers slower
Diction should be _____________ and ______________. - Answers clear, crisp
Volume of the funeral director's voice should not be too _________ or too ______. - Answers loud, quiet
During the notification of death call, the funeral home should receive AT LEAST the following
information (7) - Answers Name of desceased
Location of deceased
Name and relationship of caller
Name of NOK, if not caller
Permission to embalm
Age of deceased
Attending Physician phone #
, _______ & ____________ are required when first call comes from another funeral home. - Answers
Professional Courtesy & Ethics
Before concluding the first call, the funeral home should ________ the call by repeating all information.
- Answers Conclude
Give the caller an estimated time of arrival but do not say what? - Answers for sure
Avoid saying ______ on any first call request. - Answers Thank you, have a good day.
The transfer of the deceased from the place of death to the funeral home is called - Answers
Transfer/Removal of Remains
. A transfer vehicle could be what? - Answers Hearse, Mini Van, Utility Van
Factors to determine what vehicle to take could include: __________ and _________ of the deceased -
Answers age, location
Its becoming more common to use a ___________ or ____________ when making removals from
_______ - Answers Mini van, utility vehicle, institutions
Removal Vehicles should be equipped with - Answers cot, flexible stretcher
During home removals, at least ____ individuals should arrive. - Answers 2
No matter the circumstances, the directors or removal team should be as _________, _______, and
_________ as possible. - Answers dignified, caring, professional
The removal vehicle should also be equipped with others items (other than cot), such as - Answers
Sheets Pillows Pouch Gloves
Blanket Towels Cotton Disinfectant
Gowns
Regardless of whether you wear conservative clothing or a more casual style of clothing for removal,
they should always be ______ and ______ so that they conform to local customs. - Answers Neat, clean
____ and ________________ Removals may require additional release forms before removal. - Answers
Institutional forensic
During removal, if furniture is moved, the removal team should - Answers put it back from where it was
moved from
Upon arrival at deceased home or institution; prior to transferring deceased to cot- what should the
funeral director do? - Answers observe the surroundings
A licensed funeral director MUST make all removals. (True/False) - Answers false
