MGT-420 Topic 1 questions with verified
answers graded A+
Manager - correct answer ✔✔a person who supports and is responsible for the work of others
First-line managers - correct answer ✔✔team leaders and supervisors in charge of people who
perform non-managerial duties
Middle Managers - correct answer ✔✔persons in charge of relatively large departments or
divisions consisting of several smaller work units/teams
Top Managers - correct answer ✔✔members of a senior management team that is responsible
for the performance of an organization as a whole or for one of the major parts
Board of Directors - correct answer ✔✔elected members by stockholders to represent their
own interests
Board of Trustees - correct answer ✔✔Board members may be elected by local citizens,
appointed by government bodies, or invited to serve by existing members
Accountability - correct answer ✔✔the requirement to show performance results to a
supervisor work team
Effective manager - correct answer ✔✔someone who successfully helps others achieve both
high Performance and Satisfaction in their work
, Quality of Work Life (QWL) - correct answer ✔✔the overall quality of human experiences in the
workplace
Upside-Down Pyramid - correct answer ✔✔view of organizations puts customers at the top and
being served by non-managerial workers, who are being supported by team leaders and higher
level management
The 4 main management duties - correct answer ✔✔Planning, Organizing, Leading, and
Controlling
Planning - correct answer ✔✔the process of setting objectives and determining what should be
done to accomplish them
Organizing - correct answer ✔✔the process of assigning tasks, allocating resources, and
coordinating work activities
Leading - correct answer ✔✔the process of arousing enthusiasm and inspiring efforts to achieve
goals
Controlling - correct answer ✔✔the process of measuring performance, comparing results to
objectives, and taking action to ensure desired results
Mintzberg's 10 Managerial Roles - correct answer ✔✔Figurehead, leader, liaison, monitor,
disseminator, spokesman, entrepreneur, disturbance handler, resource allocator, negotiator
Mintzberg's 3 Categories of Managerial Roles - correct answer ✔✔Interpersonal, informational,
and decisional
Agenda setting - correct answer ✔✔involves identifying clear action priorities
answers graded A+
Manager - correct answer ✔✔a person who supports and is responsible for the work of others
First-line managers - correct answer ✔✔team leaders and supervisors in charge of people who
perform non-managerial duties
Middle Managers - correct answer ✔✔persons in charge of relatively large departments or
divisions consisting of several smaller work units/teams
Top Managers - correct answer ✔✔members of a senior management team that is responsible
for the performance of an organization as a whole or for one of the major parts
Board of Directors - correct answer ✔✔elected members by stockholders to represent their
own interests
Board of Trustees - correct answer ✔✔Board members may be elected by local citizens,
appointed by government bodies, or invited to serve by existing members
Accountability - correct answer ✔✔the requirement to show performance results to a
supervisor work team
Effective manager - correct answer ✔✔someone who successfully helps others achieve both
high Performance and Satisfaction in their work
, Quality of Work Life (QWL) - correct answer ✔✔the overall quality of human experiences in the
workplace
Upside-Down Pyramid - correct answer ✔✔view of organizations puts customers at the top and
being served by non-managerial workers, who are being supported by team leaders and higher
level management
The 4 main management duties - correct answer ✔✔Planning, Organizing, Leading, and
Controlling
Planning - correct answer ✔✔the process of setting objectives and determining what should be
done to accomplish them
Organizing - correct answer ✔✔the process of assigning tasks, allocating resources, and
coordinating work activities
Leading - correct answer ✔✔the process of arousing enthusiasm and inspiring efforts to achieve
goals
Controlling - correct answer ✔✔the process of measuring performance, comparing results to
objectives, and taking action to ensure desired results
Mintzberg's 10 Managerial Roles - correct answer ✔✔Figurehead, leader, liaison, monitor,
disseminator, spokesman, entrepreneur, disturbance handler, resource allocator, negotiator
Mintzberg's 3 Categories of Managerial Roles - correct answer ✔✔Interpersonal, informational,
and decisional
Agenda setting - correct answer ✔✔involves identifying clear action priorities
