Management 420 exam 1 questions with
verified solutions
The management process - correct answer ✔✔ see notes
4 managerial functions - correct answer ✔✔ Planning and decision making
Organizing
Leading
Controlling
Planning - correct answer ✔✔ Setting performance objectives and deciding how to achieve
them
Organizing - correct answer ✔✔ Arranging tasks, people, and other resources to accomplish the
work
Leading - correct answer ✔✔ Inspiring people to work hard to achieve high performance
Controlling - correct answer ✔✔ Measuring performance and taking action to ensure desired
results. (Monitoring the progress of your organization)
Kinds of managers - correct answer ✔✔ see notes. (pie charts/pyramid)
, 10 managerial roles - correct answer ✔✔ Interpersonal: Figurehead, leader, liaison
Informational: Monitor, disseminator, spokesperson
Decisional: Entrepreneur, disturbance handler, resource allocator, negotiator
Managerial skills - correct answer ✔✔ Technical, interpersonal, conceptual, diagnostic,
communication, decision-making, time-management
5 dimensions of general environment - correct answer ✔✔ Political/legal, international, socio-
cultural, technological, economic
5 dimensions of task environment (people your business interacts with frequently - correct
answer ✔✔ Competitors, regulators, partners, suppliers, customers
Internal environment - correct answer ✔✔ Owners, board of directors, employees and unions,
physical work environment, culture
How organizations respond to their environments - correct answer ✔✔ see notes
Information management in organizations - correct answer ✔✔ Boundary spanner
Environmental scanning
information systems
Boundary spanner - correct answer ✔✔ Employee that is directly in front of some organization
that is part of your task environment. Mostly outside own organization. Used to collect info
about competitors
verified solutions
The management process - correct answer ✔✔ see notes
4 managerial functions - correct answer ✔✔ Planning and decision making
Organizing
Leading
Controlling
Planning - correct answer ✔✔ Setting performance objectives and deciding how to achieve
them
Organizing - correct answer ✔✔ Arranging tasks, people, and other resources to accomplish the
work
Leading - correct answer ✔✔ Inspiring people to work hard to achieve high performance
Controlling - correct answer ✔✔ Measuring performance and taking action to ensure desired
results. (Monitoring the progress of your organization)
Kinds of managers - correct answer ✔✔ see notes. (pie charts/pyramid)
, 10 managerial roles - correct answer ✔✔ Interpersonal: Figurehead, leader, liaison
Informational: Monitor, disseminator, spokesperson
Decisional: Entrepreneur, disturbance handler, resource allocator, negotiator
Managerial skills - correct answer ✔✔ Technical, interpersonal, conceptual, diagnostic,
communication, decision-making, time-management
5 dimensions of general environment - correct answer ✔✔ Political/legal, international, socio-
cultural, technological, economic
5 dimensions of task environment (people your business interacts with frequently - correct
answer ✔✔ Competitors, regulators, partners, suppliers, customers
Internal environment - correct answer ✔✔ Owners, board of directors, employees and unions,
physical work environment, culture
How organizations respond to their environments - correct answer ✔✔ see notes
Information management in organizations - correct answer ✔✔ Boundary spanner
Environmental scanning
information systems
Boundary spanner - correct answer ✔✔ Employee that is directly in front of some organization
that is part of your task environment. Mostly outside own organization. Used to collect info
about competitors
