MGT 420 Exam 1 questions with verified
answers already passed
Which of the following issues would be most central to the field of organizational behavior
(OB)?
(a) How to improve advertising for a new product.
(b) How to increase job satisfaction and performance among members of a team.
(c) Making plans for a new strategy for organizational growth.
(d) Designing a new management information system - correct answer ✔✔B. How to increase
job satisfaction and performance among members of a team.
What is the best description of the context for organizational behavior today?
(a) Command-and-control is in.
(b) The new generation is similar to the old.
(c) Empowerment is out.
(d) Work-life balance concerns are in. - correct answer ✔✔D. Work-life balance concerns are in.
The term workforce diversity typically refers to differences in race, age, gender ethnicity, and
among people at work.
(a) social status
(b) personal wealth
(c) able-bodiedness
(d) political preference - correct answer ✔✔C. able-bodiedness
,Which statement about OB is most correct?
(a) OB seeks "one-best-way" solutions to management problems.
(b) OB is a unique science that has little relationship to other scientific disciplines
(c) OB is focused on using social science knowledge for practical applications.
(d) OB is so modern that it has no historical roots. - correct answer ✔✔C. OB is focused on using
social science knowledge for practical applications.
In the open-systems view of organizations, such things as technology, information, and money
are considered.
(a) transformation elements
(b) feedback
(c) inputs
(d) outputs - correct answer ✔✔C. inputs
If the organization culture represents the character of an organization in terms of shared values,
the represents the shared perceptions of members about day-to-day management practices.
(a) value chain
(b) organization climate
(c) transformation process
(d) organization strategy - correct answer ✔✔B. organization climate
Which of the following is not a good match of organizational stakeholder and the interests they
often hold important?
,(a) customers—high-quality products
(b) owners—returns on investments
(c) future generations—value pricing
(d) regulators—compliance with laws - correct answer ✔✔C. future generations—value pricing
Which word best describes an organizational culture that embraces multiculturalism and in
which workforce diversity is highly valued?
(a) inclusion
(b) effectiveness
(c) dynamism
(d) predictability - correct answer ✔✔A. inclusion
The management function of is concerned with creating enthusiasm for hard work among
organizational members.
(a) planning
(b) motivating
(c) controlling
(d) leading - correct answer ✔✔D. leading
In the management process, is concerned with measuring performance results and taking
action to improve future performance.
(a) transforming
(b) organizing
, (c) leading
(d) controlling - correct answer ✔✔D. controlling
Among Mintzberg's ten managerial roles, acting as a figurehead and liaison are examples of
roles.
(a) interpersonal
(b) informational
(c) decisional
(d) conceptual - correct answer ✔✔A. interpersonal
When a manager moves upward in responsibility, Katz suggests skills decrease in importance
and skills increase in importance.
(a) human, conceptual
(b) conceptual, emotional
(c) technical, conceptual
(d) emotional, human - correct answer ✔✔C. technical, conceptual
A person with high emotional intelligence would be strong in , the ability to think before acting
and to control disruptive impulses.
(a) motivation
(b) perseverance
(c) self-regulation
(d) empathy - correct answer ✔✔C. self-regulation
answers already passed
Which of the following issues would be most central to the field of organizational behavior
(OB)?
(a) How to improve advertising for a new product.
(b) How to increase job satisfaction and performance among members of a team.
(c) Making plans for a new strategy for organizational growth.
(d) Designing a new management information system - correct answer ✔✔B. How to increase
job satisfaction and performance among members of a team.
What is the best description of the context for organizational behavior today?
(a) Command-and-control is in.
(b) The new generation is similar to the old.
(c) Empowerment is out.
(d) Work-life balance concerns are in. - correct answer ✔✔D. Work-life balance concerns are in.
The term workforce diversity typically refers to differences in race, age, gender ethnicity, and
among people at work.
(a) social status
(b) personal wealth
(c) able-bodiedness
(d) political preference - correct answer ✔✔C. able-bodiedness
,Which statement about OB is most correct?
(a) OB seeks "one-best-way" solutions to management problems.
(b) OB is a unique science that has little relationship to other scientific disciplines
(c) OB is focused on using social science knowledge for practical applications.
(d) OB is so modern that it has no historical roots. - correct answer ✔✔C. OB is focused on using
social science knowledge for practical applications.
In the open-systems view of organizations, such things as technology, information, and money
are considered.
(a) transformation elements
(b) feedback
(c) inputs
(d) outputs - correct answer ✔✔C. inputs
If the organization culture represents the character of an organization in terms of shared values,
the represents the shared perceptions of members about day-to-day management practices.
(a) value chain
(b) organization climate
(c) transformation process
(d) organization strategy - correct answer ✔✔B. organization climate
Which of the following is not a good match of organizational stakeholder and the interests they
often hold important?
,(a) customers—high-quality products
(b) owners—returns on investments
(c) future generations—value pricing
(d) regulators—compliance with laws - correct answer ✔✔C. future generations—value pricing
Which word best describes an organizational culture that embraces multiculturalism and in
which workforce diversity is highly valued?
(a) inclusion
(b) effectiveness
(c) dynamism
(d) predictability - correct answer ✔✔A. inclusion
The management function of is concerned with creating enthusiasm for hard work among
organizational members.
(a) planning
(b) motivating
(c) controlling
(d) leading - correct answer ✔✔D. leading
In the management process, is concerned with measuring performance results and taking
action to improve future performance.
(a) transforming
(b) organizing
, (c) leading
(d) controlling - correct answer ✔✔D. controlling
Among Mintzberg's ten managerial roles, acting as a figurehead and liaison are examples of
roles.
(a) interpersonal
(b) informational
(c) decisional
(d) conceptual - correct answer ✔✔A. interpersonal
When a manager moves upward in responsibility, Katz suggests skills decrease in importance
and skills increase in importance.
(a) human, conceptual
(b) conceptual, emotional
(c) technical, conceptual
(d) emotional, human - correct answer ✔✔C. technical, conceptual
A person with high emotional intelligence would be strong in , the ability to think before acting
and to control disruptive impulses.
(a) motivation
(b) perseverance
(c) self-regulation
(d) empathy - correct answer ✔✔C. self-regulation
