5/18/25, 7:49 PM CALP EXAM GUIDE/COMPREHENSIVE STUDY GUIDE | ACTUAL EXAM QUESTIONS AND CORRECT ANSWERS | GRADED A…
CALP EXAM GUIDE/COMPREHENSIVE STUDY GUIDE
| ACTUAL EXAM QUESTIONS AND CORRECT
ANSWERS | GRADED A+ | VERIFIED ANSWERS |
LATEST EXAM 2025\2026
Terms in this set (120)
Physical and Mental Impairments:
Physical Impairment includes: Any psychological
The definition of disability
disorder or condition. A cosmetic disfigurement Any
applies to two impairments.
anatomical loss affecting specific body systems
Identify them and give an
example of each.
Mental Impairment includes: Any mental or
psychological disorder such as mental retardation,
organic brain syndrome, emotional or mental illness, or
specific learning difficulties.
1.) Supporting your teammates
2.) Going out of your way to help your teammates
3.) Putting the team goals ahead of your personal goals
4.) Being reliable
How would you define
teamwork? 5.) Communicating clearly
6.) Listening to others
7.) Treating others respectfully
1.) They show and lease apartments
2.) They deal with and serve residents
3.) They market to prospective residents
4.) They have an accurate pulse on their market
5.) They understand the impact their community has on the market
Why is the Leasing and the industry.
Professional critical to the 6.) They increase revenue by leasing and renewing
success of the apartments to qualified applicants and residents.
7.) They enhance the value of the community by marketing and
community? selling the
1/23
,5/18/25, 7:49 PM CALP EXAM GUIDE/COMPREHENSIVE STUDY GUIDE | ACTUAL EXAM QUESTIONS AND CORRECT ANSWERS | GRADED A…
apartments at the most achievable rent rates to qualified
prospective residents.
8.) They adhere to the industry's regulations and
therefore minimize liability for the owner and/or
management firm.
1.) Comply with all regulatory laws and guidelines
2.) Pre-lease apartments on vacate notice
3.) Inspect apartments for tour and move-in readiness
4.) Accept and process applications for leasing
5.) Conduct follow-ups
6.) Communicate with residents
7.) Shop the competition
8.) Read ads, marketing materials, and websites
9.) Answer the telephone
List at least five typical
10.) Process service requests
responsibilities of a Leasing
11.) Collect deposits and pro-rated rent fees
Professional 12.) Recruit referrals
13.) Perform outreach marketing activities
14.) Conduct resident satisfaction services
15.) Attend local apartment association events
16.) Complete market surveys
17.) Demonstrate the features and benefits of the apartments
18.) Accept and process renewal paperwork
1.) Express pride, competency, and integrity in their interactions
How does a Leasing with others
2.) Dress professionally
Professional project a
3.) Use appropriate language
positive image?
4.) Act ethically
1.) Market Knowledge: The demographic and product information
about your
apartment community, its primary competitors and
What three areas of potential future competition including housing being
specialized knowledge are planned and/or under development in their area.
essential for the Leasing 2.) Product Knowledge: Thorough understanding of all of
Professional? Define each. the products and services available in your own
community, apartment home, amenities, the
2/23
, 5/18/25, 7:49 PM CALP EXAM GUIDE/COMPREHENSIVE STUDY GUIDE | ACTUAL EXAM QUESTIONS AND CORRECT ANSWERS | GRADED A…
surrounding neighborhood, and that of your area's
competitors.
3.) Resident Profile: Specific information that describes
the apartment community's typical residents and their
needs, wants, and qualifying characteristics.
The role of a Leasing 1.) To assist people in finding suitable housing that meets their
Professional has what two lifestyle needs.
2.) To add value for your property's owner
value components?
1.) Understand your team's goal(s)
List the critical components 2.) Understand your role in achieving the goals
of site teamwork 3.) Communicate clearly and often
4.) Network outside of the team to bring in new ideas
1.) True priorities
What are the "Big Rocks" in
your life? 2.) Highly important items that are not necessarily urgent
1.) Lesser priorities that make a lot of noise
What are the "Little Rocks" in 2.) Unimportant items that appear urgent
your life? 3.) Overwhelmingly more of then than big rocks
1.) Set and share your goals
2.) Build specific objectives and timelines
3.) Identify barriers
List the seven-step process
4.) Determine the contacts and skills you have to acquire
to to create a plan for your 5.) Prepare a plan with specific steps to meet your goals and
work. objectives
6.) Measure progress on a regular basis
7.) Revise as necessary
1.) Use tools
2.) Know your deadlines
List some of the practical tips
3.) Focus
that may help with time 4.) Work on similar items in a group
management 5.) Minimize time consumers
3/23
CALP EXAM GUIDE/COMPREHENSIVE STUDY GUIDE
| ACTUAL EXAM QUESTIONS AND CORRECT
ANSWERS | GRADED A+ | VERIFIED ANSWERS |
LATEST EXAM 2025\2026
Terms in this set (120)
Physical and Mental Impairments:
Physical Impairment includes: Any psychological
The definition of disability
disorder or condition. A cosmetic disfigurement Any
applies to two impairments.
anatomical loss affecting specific body systems
Identify them and give an
example of each.
Mental Impairment includes: Any mental or
psychological disorder such as mental retardation,
organic brain syndrome, emotional or mental illness, or
specific learning difficulties.
1.) Supporting your teammates
2.) Going out of your way to help your teammates
3.) Putting the team goals ahead of your personal goals
4.) Being reliable
How would you define
teamwork? 5.) Communicating clearly
6.) Listening to others
7.) Treating others respectfully
1.) They show and lease apartments
2.) They deal with and serve residents
3.) They market to prospective residents
4.) They have an accurate pulse on their market
5.) They understand the impact their community has on the market
Why is the Leasing and the industry.
Professional critical to the 6.) They increase revenue by leasing and renewing
success of the apartments to qualified applicants and residents.
7.) They enhance the value of the community by marketing and
community? selling the
1/23
,5/18/25, 7:49 PM CALP EXAM GUIDE/COMPREHENSIVE STUDY GUIDE | ACTUAL EXAM QUESTIONS AND CORRECT ANSWERS | GRADED A…
apartments at the most achievable rent rates to qualified
prospective residents.
8.) They adhere to the industry's regulations and
therefore minimize liability for the owner and/or
management firm.
1.) Comply with all regulatory laws and guidelines
2.) Pre-lease apartments on vacate notice
3.) Inspect apartments for tour and move-in readiness
4.) Accept and process applications for leasing
5.) Conduct follow-ups
6.) Communicate with residents
7.) Shop the competition
8.) Read ads, marketing materials, and websites
9.) Answer the telephone
List at least five typical
10.) Process service requests
responsibilities of a Leasing
11.) Collect deposits and pro-rated rent fees
Professional 12.) Recruit referrals
13.) Perform outreach marketing activities
14.) Conduct resident satisfaction services
15.) Attend local apartment association events
16.) Complete market surveys
17.) Demonstrate the features and benefits of the apartments
18.) Accept and process renewal paperwork
1.) Express pride, competency, and integrity in their interactions
How does a Leasing with others
2.) Dress professionally
Professional project a
3.) Use appropriate language
positive image?
4.) Act ethically
1.) Market Knowledge: The demographic and product information
about your
apartment community, its primary competitors and
What three areas of potential future competition including housing being
specialized knowledge are planned and/or under development in their area.
essential for the Leasing 2.) Product Knowledge: Thorough understanding of all of
Professional? Define each. the products and services available in your own
community, apartment home, amenities, the
2/23
, 5/18/25, 7:49 PM CALP EXAM GUIDE/COMPREHENSIVE STUDY GUIDE | ACTUAL EXAM QUESTIONS AND CORRECT ANSWERS | GRADED A…
surrounding neighborhood, and that of your area's
competitors.
3.) Resident Profile: Specific information that describes
the apartment community's typical residents and their
needs, wants, and qualifying characteristics.
The role of a Leasing 1.) To assist people in finding suitable housing that meets their
Professional has what two lifestyle needs.
2.) To add value for your property's owner
value components?
1.) Understand your team's goal(s)
List the critical components 2.) Understand your role in achieving the goals
of site teamwork 3.) Communicate clearly and often
4.) Network outside of the team to bring in new ideas
1.) True priorities
What are the "Big Rocks" in
your life? 2.) Highly important items that are not necessarily urgent
1.) Lesser priorities that make a lot of noise
What are the "Little Rocks" in 2.) Unimportant items that appear urgent
your life? 3.) Overwhelmingly more of then than big rocks
1.) Set and share your goals
2.) Build specific objectives and timelines
3.) Identify barriers
List the seven-step process
4.) Determine the contacts and skills you have to acquire
to to create a plan for your 5.) Prepare a plan with specific steps to meet your goals and
work. objectives
6.) Measure progress on a regular basis
7.) Revise as necessary
1.) Use tools
2.) Know your deadlines
List some of the practical tips
3.) Focus
that may help with time 4.) Work on similar items in a group
management 5.) Minimize time consumers
3/23
