ITIL 4 FOUNDATION FINAL EXAM (ACTUAL 2025/2026)
QUESTIONS WITH VERIFIED ANSWERS UPDATED
What is a customer? - ---Answers_---a person who defines
the requirements and takes responsiblity for the outcome of
the consumption
What is a sponsor? - ---Answers_---a person who authorizes
the service for consumption, a person who provide financial
capability
service offering - ---Answers_---a description of one or more
services that are meant to address the needs of a target group
service offering includes the following 3: - ---Answers_---1.
goods
2. access to resources
3. service to actions
access to resources - ---Answers_---access to resources
that are licensed to a consumer under agreed conditions
service action - ---Answers_---actions performed to address
a consumer's needs
, service relationship - ---Answers_---the cooperation
between a service provider and a service consumer
service provision - ---Answers_---the services performed by
the service provider, activities performed by an organization to
provide services
service consumption - ---Answers_---activities performed by
an organization to consumer a service
What is an example of a service consumption? - ---Answers_-
--request for data-rolling from service provider
service relationship management - ---Answers_---activities
that a service provider and service consumer do, working
together to enable value co-creation based upon agreed
service offerings
A organization can never be both a service provider and a
service consumer - ---Answers_---False
What is an example of a sponsor? - ---Answers_---A parent
buying a car for his/her teenage child
service - ---Answers_---means of enabling value by
facilitating outcomes that customers want to achieve, without
the customer having to manage costs and risks
QUESTIONS WITH VERIFIED ANSWERS UPDATED
What is a customer? - ---Answers_---a person who defines
the requirements and takes responsiblity for the outcome of
the consumption
What is a sponsor? - ---Answers_---a person who authorizes
the service for consumption, a person who provide financial
capability
service offering - ---Answers_---a description of one or more
services that are meant to address the needs of a target group
service offering includes the following 3: - ---Answers_---1.
goods
2. access to resources
3. service to actions
access to resources - ---Answers_---access to resources
that are licensed to a consumer under agreed conditions
service action - ---Answers_---actions performed to address
a consumer's needs
, service relationship - ---Answers_---the cooperation
between a service provider and a service consumer
service provision - ---Answers_---the services performed by
the service provider, activities performed by an organization to
provide services
service consumption - ---Answers_---activities performed by
an organization to consumer a service
What is an example of a service consumption? - ---Answers_-
--request for data-rolling from service provider
service relationship management - ---Answers_---activities
that a service provider and service consumer do, working
together to enable value co-creation based upon agreed
service offerings
A organization can never be both a service provider and a
service consumer - ---Answers_---False
What is an example of a sponsor? - ---Answers_---A parent
buying a car for his/her teenage child
service - ---Answers_---means of enabling value by
facilitating outcomes that customers want to achieve, without
the customer having to manage costs and risks
